{"schemaVersion":"jobsearcher.job.v1","id":"6241f37ba4e9a2d139c31708","url":"https://jobsearcher.com/jobs/6241f37ba4e9a2d139c31708","canonicalUrl":"https://jobsearcher.com/jobs/6241f37ba4e9a2d139c31708","title":"Technical Support Supervisor","description":"A company is looking for a Technical Support Shift Supervisor.\r\nKey Responsibilities\r\nProvide leadership and support to Tier 1 and Tier 2 support specialists\r\nMonitor ticket queues for timely responses and adherence to service level agreements (SLAs)\r\nAnalyze support metrics and recommend process improvements\r\nRequired Qualifications\r\nTypically requires a Bachelor's degree\r\nThree to five years of relevant experience in a similar role\r\nWith a Master's degree, three or more years of experience will be accepted\r\nProven experience supervising help desk or IT support staff in a high-volume environment\r\nStrong knowledge of common IT systems, hardware, software, and networking","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-15T05:02:53.866Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Supervisor","description":"A company is looking for a Technical Support Shift Supervisor.\r\nKey Responsibilities\r\nProvide leadership and support to Tier 1 and Tier 2 support specialists\r\nMonitor ticket queues for timely responses and adherence to service level agreements (SLAs)\r\nAnalyze support metrics and recommend process improvements\r\nRequired Qualifications\r\nTypically requires a Bachelor's degree\r\nThree to five years of relevant experience in a similar role\r\nWith a Master's degree, three or more years of experience will be accepted\r\nProven experience supervising help desk or IT support staff in a high-volume environment\r\nStrong knowledge of common IT systems, hardware, software, and networking","datePosted":"2026-04-15T05:02:53.866Z","dateModified":"2026-04-15T05:02:53.866Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6241f37ba4e9a2d139c31708"},"url":"https://jobsearcher.com/jobs/6241f37ba4e9a2d139c31708"}}