{"schemaVersion":"jobsearcher.job.v1","id":"623d929ae90b9300a30d165c","url":"https://jobsearcher.com/jobs/623d929ae90b9300a30d165c","canonicalUrl":"https://jobsearcher.com/jobs/623d929ae90b9300a30d165c","title":"Finance & Client Operations Partner","description":"At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real‑time intelligence that drives action. We don’t just deliver insights; we empower businesses to make decisions that move revenue.\n\nWith $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren’t just building software—they are leveraging cutting‑edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.\n\nSalary Range\n\n$81,000.00 – $99,500.00\n\nWhat you will do\nLighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement. This role is ideal for someone who thrives at the intersection of finance, client operations, and cross‑functional collaboration — and who knows how to keep high‑impact processes running smoothly while delivering a strong customer experience.\n\nResponsibilities\nCustomer Account & Subscription Management\n\nOversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.\n\nManage updates across billing‑related workflows with a high level of precision, especially in cases involving non‑standard structures or customer‑specific needs.\n\nAct as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer‑centric mindset — making calls independently when the situation demands it.\n\nHelp ensure financial operations support both internal accuracy and external satisfaction.\n\nProcess complex sales contracts and deals in accordance with established policies, timelines, and internal controls.\n\nReview deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution.\n\nCustomize invoices to reflect customer preferences and agreed‑upon billing structures where applicable.\n\nAnticipate billing risks or inconsistencies early and take action to prevent downstream issues — using good judgment to move forward even when information is incomplete.\n\nEscalation Ownership & Operational Improvement\n\nServe as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.\n\nPrioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience — deciding independently when clear direction isn’t available.\n\nPartner cross‑functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.\n\nProvide structured recommendations that reduce manual effort and improve efficiency over time.\n\nSupport onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go‑to resource within the team.\n\nAbout our team\nLighthouse's Finance Operations function plays a critical role in supporting a fast‑moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care.\n\nBenefits\n\nFlexible time off: Autonomy to manage your work‑life balance.\n\n401(k) matching: Up to 4%.\n\nHealth insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.\n\nVision and Dental Insurance: Dental Buy‑up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.\n\nEmployee Assistance Program: 100% confidential and free.\n\nEmployer paid Short Term Disability + $50,000 Life Insurance.\n\nParental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.\n\nReferral bonus: Earn rewards for bringing in new talent.\n\nQualifications\n\n4+ years of experience in a Finance Operations role, including hands‑on exposure to escalation management.\n\nStrong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish.\n\nDemonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers.\n\nHands‑on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite.\n\nExcellent organizational skills, with the ability to manage detail‑heavy work and prioritize effectively based on business impact.\n\nConfidence working within defined processes, rules, and timelines while also identifying opportunities to improve them.\n\nStrong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams.\n\nBachelor's or Master's degree in any field is a plus.\n\nDiversity, equity, inclusion, and belonging\nThank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, or disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.\n\n#J-18808-Ljbffr","company":"Lighthouse","rawCompany":"lighthouse","city":"Denver","state":"CO","isRemote":false,"isActive":true,"createdAt":"2026-06-23T03:15:53.041Z","occupations":[{"code":"13-2099.00","title":"Financial Specialists, All Other","slug":"financial-specialists-all-other"},{"code":"43-3031.00","title":"Bookkeeping, Accounting, and Auditing Clerks","slug":"bookkeeping-accounting-and-auditing-clerks"},{"code":"13-2011.00","title":"Accountants and Auditors","slug":"accountants-and-auditors"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541219","title":"Other Accounting Services","slug":"other-accounting-services"},{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Finance & Client Operations Partner","description":"At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real‑time intelligence that drives action. We don’t just deliver insights; we empower businesses to make decisions that move revenue.\n\nWith $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren’t just building software—they are leveraging cutting‑edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.\n\nSalary Range\n\n$81,000.00 – $99,500.00\n\nWhat you will do\nLighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement. This role is ideal for someone who thrives at the intersection of finance, client operations, and cross‑functional collaboration — and who knows how to keep high‑impact processes running smoothly while delivering a strong customer experience.\n\nResponsibilities\nCustomer Account & Subscription Management\n\nOversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.\n\nManage updates across billing‑related workflows with a high level of precision, especially in cases involving non‑standard structures or customer‑specific needs.\n\nAct as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer‑centric mindset — making calls independently when the situation demands it.\n\nHelp ensure financial operations support both internal accuracy and external satisfaction.\n\nProcess complex sales contracts and deals in accordance with established policies, timelines, and internal controls.\n\nReview deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution.\n\nCustomize invoices to reflect customer preferences and agreed‑upon billing structures where applicable.\n\nAnticipate billing risks or inconsistencies early and take action to prevent downstream issues — using good judgment to move forward even when information is incomplete.\n\nEscalation Ownership & Operational Improvement\n\nServe as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.\n\nPrioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience — deciding independently when clear direction isn’t available.\n\nPartner cross‑functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.\n\nProvide structured recommendations that reduce manual effort and improve efficiency over time.\n\nSupport onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go‑to resource within the team.\n\nAbout our team\nLighthouse's Finance Operations function plays a critical role in supporting a fast‑moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care.\n\nBenefits\n\nFlexible time off: Autonomy to manage your work‑life balance.\n\n401(k) matching: Up to 4%.\n\nHealth insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.\n\nVision and Dental Insurance: Dental Buy‑up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.\n\nEmployee Assistance Program: 100% confidential and free.\n\nEmployer paid Short Term Disability + $50,000 Life Insurance.\n\nParental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.\n\nReferral bonus: Earn rewards for bringing in new talent.\n\nQualifications\n\n4+ years of experience in a Finance Operations role, including hands‑on exposure to escalation management.\n\nStrong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish.\n\nDemonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers.\n\nHands‑on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite.\n\nExcellent organizational skills, with the ability to manage detail‑heavy work and prioritize effectively based on business impact.\n\nConfidence working within defined processes, rules, and timelines while also identifying opportunities to improve them.\n\nStrong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams.\n\nBachelor's or Master's degree in any field is a plus.\n\nDiversity, equity, inclusion, and belonging\nThank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, or disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.\n\n#J-18808-Ljbffr","datePosted":"2026-06-23T03:15:53.041Z","dateModified":"2026-06-23T03:15:53.041Z","hiringOrganization":{"@type":"Organization","name":"Lighthouse","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"623d929ae90b9300a30d165c"},"url":"https://jobsearcher.com/jobs/623d929ae90b9300a30d165c"}}