Collision Office Manager

Why Join Quality Collision Group? Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. Enjoy the industry’s best health plan with $0 co-pays, $0 deductible and $1 prescriptions, along with an industry-leading 401(k) match. We are committed to continually investing in our teammates. Earning Potential:With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication. Lowest turnover rate in the Industry:We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development. Supportive Team Culture:Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference. Job Summary We are seeking a dynamic and experienced Office Manager to join our team and oversee the administrative functions of our automotive repair facility. The ideal candidate will be highly organized, detail-oriented, and possess excellent leadership and communication skills. Responsibilities Essential Functions Lead, Motivate, and inspire. Cultivate a Positive environment for all. Attend and contribute to morning and mid-day release meetings to ensure proper coordination between the office and production Assist and Manage CSRs with customer updates, arms updates, check-ins Manage incoming emails and CCC inbox for items needing resolution Write estimates or assist walk-in customers and appointments Communicate with call center on new assignments and workload/schedule Answer incoming calls as needed to help with CSR workload Final bill/reconcile all RO’s. Review GP on parts, manage performance exceptions, run paint materials usage, and bill accordingly upon the completion of repairs Follow up on sublets and post sublet invoices during the final bill process, as needed Prepare warranty sheets and final bill packets prior to vehicle pickup Follow up on any payments being issued to customers, submit final bill/supplement, ensure payment will be issued Assist CSRs with QC, final photos, contacting customers, and delivering the final product Qualifications Proven experience in office management, preferably in the automotive repair industry Strong leadership and communication skills Detail-oriented with excellent organizational abilities Ability to handle conflict and confrontation with factual information and documentation Knowledge and skill to fill in all positions as needed within the team Ability to manage and grow a diverse team based on workload Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Paid Holidays, Vacation & Sick Days Uniforms 401(k) with employer match Paid Training Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person