Project Manager

Job OverviewPalmetto Publishing is seeking a Project Manager with a strong background to oversee the publishing journey for our self-publishing authors. This individual will proactively guide authors from concept to publication, ensuring a smooth, personalized, and empowering experience at every touchpoint. As a central point of contact, you will anticipate author’ needs, resolve challenges before they arise, and help bring their stories to life with quality, care, and creativity. This role also plays a key part in maintaining a customer-first mindset at all times. Core Responsibilities and DutiesServe as the primary advocate for authors throughout the publishing process: anticipating needs, clarifying expectations, and removing friction.Actively engage authors via phone and email to provide guidance, encouragement, and real-time updates.Assign the appropriate designers, editors, and illustrators to projects based on scope and fit.Review and QC final artwork, formatting, and proofs with attention to quality and client expectations.Maintain clear, timely communication across authors and vendors to ensure alignment and satisfaction.Proactively track timelines and milestones to ensure all publishing projects stay on course. Additional ResponsibilitiesCollaborate with management to roll out new services and pilot improvements to the publishing experience.Identify gaps or pain points in the author journey and propose smart, scalable solutions. What We’re Looking For:Competencies:Confident communicator: writes and speaks with clarity, warmth, and purpose.Problem solver who can think quickly, act independently, and drive resolution.Passionate about delivering exceptional customer experiences.Empathetic and adaptable: comfortable supporting clients with diverse backgrounds and expectations.Strong team player with a growth mindset.Required Skills/Experience:3+ years in customer-facing roles (customer success, account management, project coordination, etc.)Strong organizational and multitasking abilitiesComfortable with Microsoft WordForward-thinking, resilient, and goal-orientedPreferred (Not Required):Familiarity with publishing processesExperience with SalesforceExperience with Adobe Acrobat Pro or graphic design toolsKnowledge of editorial practices (e.g., Microsoft Word Track Changes)Experience managing or implementing client communication strategiesBenefits:Salary plus BonusHealth, Dental, and Vision Insurance401kPTO