{"schemaVersion":"jobsearcher.job.v1","id":"62295fcc3dcb78bdff819233","url":"https://jobsearcher.com/jobs/62295fcc3dcb78bdff819233","canonicalUrl":"https://jobsearcher.com/jobs/62295fcc3dcb78bdff819233","title":"Manager, Customer Experience Technology","description":"For our client, we are seeking a Manager Customer Experience Technology to join the team of a leader in the Information Technology space. This role will lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.Location: San Francisco, CA - US based candidates only, no visa sponsorship availableCompensation: $204,000 – $281,000 annuallyResponsibilities Lead and mentor a team of product analysts and engineers to foster high performance Oversee project execution from inception to completion ensuring quality and timelines Promote and implement Agile best practices to maximize delivery effectiveness Manage resources across projects to balance innovation with operational needs Cultivate relationships with internal stakeholders to align technology with business needs Utilize Go-To-Market domain knowledge to influence delivery priorities Enhance operational processes for efficiency and scalability across the organizationQualifications 3+ years managing software engineering teams and leading Agile delivery Deep knowledge of Salesforce Service Cloud and related cloud platforms Experience with IT application development across various SaaS/PaaS solutions Ability to coach technical talent effectively for career advancement Strong grasp of key business processes related to sales Exceptional communication and stakeholder management skills Bachelor's degree in Computer Science or a related fieldBenefits Health, dental, and vision insurance 401(k) plan with company contributions Flexible spending accounts for healthcare and dependent care Paid time off including parental leave Equity and bonus opportunitiesOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","company":"Ladders","rawCompany":"ladders","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T13:52:01.879Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Customer Experience Technology","description":"For our client, we are seeking a Manager Customer Experience Technology to join the team of a leader in the Information Technology space. This role will lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.Location: San Francisco, CA - US based candidates only, no visa sponsorship availableCompensation: $204,000 – $281,000 annuallyResponsibilities Lead and mentor a team of product analysts and engineers to foster high performance Oversee project execution from inception to completion ensuring quality and timelines Promote and implement Agile best practices to maximize delivery effectiveness Manage resources across projects to balance innovation with operational needs Cultivate relationships with internal stakeholders to align technology with business needs Utilize Go-To-Market domain knowledge to influence delivery priorities Enhance operational processes for efficiency and scalability across the organizationQualifications 3+ years managing software engineering teams and leading Agile delivery Deep knowledge of Salesforce Service Cloud and related cloud platforms Experience with IT application development across various SaaS/PaaS solutions Ability to coach technical talent effectively for career advancement Strong grasp of key business processes related to sales Exceptional communication and stakeholder management skills Bachelor's degree in Computer Science or a related fieldBenefits Health, dental, and vision insurance 401(k) plan with company contributions Flexible spending accounts for healthcare and dependent care Paid time off including parental leave Equity and bonus opportunitiesOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","datePosted":"2026-06-26T13:52:01.879Z","dateModified":"2026-06-26T13:52:01.879Z","hiringOrganization":{"@type":"Organization","name":"Ladders","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"62295fcc3dcb78bdff819233"},"url":"https://jobsearcher.com/jobs/62295fcc3dcb78bdff819233"}}