Director of Communications

Job Description Job Title: Director of Communications Position Type: Full Time Work Setting: Remote Group/Division/Team: Network / Design Reports to: Chief Design Officer FLSA: ExemptAbout VaxcareThe healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare. THE POSITION We’re looking for a good old-fashioned Word Whisperer—someone who understands that prose are as important to a world-class brand as visuals. The Director of Communications will be responsible for overseeing the execution of a range of high-impact communications programs; building and leading a team of exceptional communications professionals; and partnering closely with leadership at the company to set strategy.Essential ResponsibilitiesDevelop and lead a comprehensive communications strategy aligned with business and brand objectivesOwn our brand voice, tone, and messaging and ensure it’s continuity and cohesion across all platforms and touchpointsOversee content design and copywriting for all externally facing touchpointsLead, mentor, and grow a team of writers and operatorsCollaborate cross-functionally with brand, product, marketing, operations, and leadership teams to ensure cohesive storytellingEstablish content standards, guidelines, and governance to maintain quality and consistencyDrive content strategy for key initiatives including product launches, campaigns, and thought leadershipReview, approve, and coordinate the delivery of mass customer communicationsUse data and insights to optimize messaging and improve audience engagementManage external agencies, freelancers, and vendors as neededRequired Experience & Qualifications10+ years of experience in communications, content strategy, copywriting, or related fieldsProven experience leading content and communication design initiatives, particularly in brand, sales, marketing, and customer-facing collateral.Exceptional writing, editing, and storytelling skills across a range of formats and audiencesDemonstrated experience managing and mentoring high-performing teamsStrong understanding of brand strategy, messaging frameworks, and content systemsExperience working cross-functionally in fast-paced, matrixed organizationsAbility to balance strategic thinking with hands-on executionBackground in UX writing or content design for S.a.a.SExperience in healthcare technology or related industriesFamiliarity with accessibility and inclusive content best practicesExperience using analytics and research to inform content decisions COMPENTENCIES: Core to all positions at VaxCare We Live (and Work) By Our Values Building a team culture founded on trust, collaboration, and delivery excellence Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose Humility as a Posture of Learning – Burning curiosity to learn without ego Adaptability & Embracing Change – Nimbleness & ready to seize new opportunitiesAdditional “Must Haves” Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual Interpersonal Skills – Builds strong relationships & contributes to a positive work environment. Computer Skills – Skilled with computers, learns new tools quickly. Ethics – Honest, accountable, maintains confidentiality.Other Responsibilities Remote Work Requirements : Must be able to perform job duties independently with minimal supervision. Must have private, distraction -free workspace suitable for confidential and focused work. Must have reliable high-speed internet to support video conferencing and regular computer use. Must be comfortable being on camera for Microsoft Teams meetings/video conference calls. Must be willing & able to travel on-site in Orlando, Florida at least 2x per year. (Travel expenses reimbursed by VaxCare) Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.Treating data engineering as a craft, with strong attention to correctness, performance, and maintainabilityVisual acuity: This job requires the ability to view a computer screen and read documents for extended periods.Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.Physical Requirements/Work Environment TASK Continuous Intermittent Seldom N/A Regular & Reliable AttendanceXStanding/WalkingXTravel/Driving/Operating VehicleXSitting (desk/computer work)XLifting/Lowering/Carrying (up to 20lbs)XReaching/Bending/TwistingXHand/Wrist Use (typing/mouse/writing)XIn person attendance for meetings/conferencesXOperating Mobile Equipment/MachineryXBy signing below, I acknowledge that I have received this job description. My signature further acknowledges that I have reviewed this job description and understand that I have the individual responsibility to fulfill all the essential duties and responsibilities listed on a consistent and ongoing basis. Team Member Name Team Member Signature Date Note : Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.