{"schemaVersion":"jobsearcher.job.v1","id":"62027069b0cfa7d9ff2c3346","url":"https://jobsearcher.com/jobs/62027069b0cfa7d9ff2c3346","canonicalUrl":"https://jobsearcher.com/jobs/62027069b0cfa7d9ff2c3346","title":"Technical Support Technician","description":"Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver excellent service? Technical Support Specialists help our customers by offering solutions, identifying opportunities and serving our customers - one at a time.\nJob Role:\nWhat does it take to help our customers with their technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you'll come up with innovative solutions to help our customers provide support and training utilizing business solutions software.\nDuties:\nDetermine source of concern by working with customer (user) on the telephone and through remote administration utilities.\nDetermines source of error by reviewing procedures and actions taken by user; helping user to perform diagnostic procedures.\nResolves problems by issuing corrective instructions; consulting with coworkers and outside partner vendors.\nMaintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies.\nHelps to identify potential process solutions to performance problems & opportunities for improvement.\nSkills/Qualifications (not all are required, but helpful)\nPrevious experience in these areas is a plus, you will utilize your knowledge and skills in these areas daily.\nAbility to work in a dynamic fast paced environment.\nAnalytical and Problem Solving Skills, Capable of presenting Technical Information.\nAccounting, understanding of business financial reports: P&L, Income Statement, etc.\nExperience with Windows XP, Vista, 7, and Windows Server Operating Systems.\nExperience with configuring firewalls, port exclusions, network shares, NTFS permissions, and anti-virus applications.\nMicrosoft SQL Server, the ability to administer databases and write SQL queries. IIS Configuration and troubleshooting\nInterested? Send your resume and cover letter to jdurapau@cyrious.com","company":"Cyrious Software","rawCompany":"cyrious software","city":"Lehi","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:19:26.068Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Technician","description":"Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver excellent service? Technical Support Specialists help our customers by offering solutions, identifying opportunities and serving our customers - one at a time.\nJob Role:\nWhat does it take to help our customers with their technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you'll come up with innovative solutions to help our customers provide support and training utilizing business solutions software.\nDuties:\nDetermine source of concern by working with customer (user) on the telephone and through remote administration utilities.\nDetermines source of error by reviewing procedures and actions taken by user; helping user to perform diagnostic procedures.\nResolves problems by issuing corrective instructions; consulting with coworkers and outside partner vendors.\nMaintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies.\nHelps to identify potential process solutions to performance problems & opportunities for improvement.\nSkills/Qualifications (not all are required, but helpful)\nPrevious experience in these areas is a plus, you will utilize your knowledge and skills in these areas daily.\nAbility to work in a dynamic fast paced environment.\nAnalytical and Problem Solving Skills, Capable of presenting Technical Information.\nAccounting, understanding of business financial reports: P&L, Income Statement, etc.\nExperience with Windows XP, Vista, 7, and Windows Server Operating Systems.\nExperience with configuring firewalls, port exclusions, network shares, NTFS permissions, and anti-virus applications.\nMicrosoft SQL Server, the ability to administer databases and write SQL queries. IIS Configuration and troubleshooting\nInterested? Send your resume and cover letter to jdurapau@cyrious.com","datePosted":"2026-04-12T20:19:26.068Z","dateModified":"2026-04-12T20:19:26.068Z","hiringOrganization":{"@type":"Organization","name":"Cyrious Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lehi","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"62027069b0cfa7d9ff2c3346"},"url":"https://jobsearcher.com/jobs/62027069b0cfa7d9ff2c3346"}}