ISP Field Technician

ISP Field Technician Phoenix, Arizona On-Site Role (Hybrid: Primarily field-based with one remote/home office day per week) $25-28/hour 6-Month Contract to Hire ABOUT THE ROLE Our client, a leading fiber optic network provider, is seeking an ISP (Inside Plant) Field Technician for a 6-month contract-to-hire opportunity based in Phoenix, Arizona. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites. This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery. On-call availability is required on a rotating basis, including evenings and weekends, and overtime-eligible hours apply for work beyond the standard schedule. This position offers weekly paychecks, comprehensive medical, dental, and vision benefits, and the potential for permanent employment. WHAT YOU'LL DOSupport the activation of customer services at data centers and other network sites across designated coverage areasTroubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation proceduresPerform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipmentDocument all field activity accurately and prepare reports for upload to OneDrive and distribution to vendors, following established processesWork alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activitiesMaintain patch panels and ensure proper cable management and labeling across assigned sitesCover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issuesComplete one remote/home office day per week for reporting, documentation, and administrative tasksPerform other duties as required to support network operations and expansion goals WHAT YOU BRINGMinimum 1-2 years of hands-on experience in a data center, ISP, or telecommunications field technician role (recent experience strongly preferred)Working knowledge of TDM, SONET, IP, and VoIP technologies and equipmentUnderstanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activationExperience troubleshooting network outages, identifying failed components, and following proper replacement and escalation proceduresFamiliarity with patch panels, port identification, and circuit diagnosticsAbility to work effectively with third-party contractors and multiple site technicians simultaneouslyFlexibility to participate in an on-call rotation, including evenings and weekends WHAT'S IN IT FOR YOU6-month contract to hire opportunity with a leading fiber optic network provider at the forefront of a major data center expansionWeekly paychecksMedical, dental, and vision benefitsPotential for permanent employmentOvertime-eligible hours for work beyond the standard schedule Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. Benefits & Perks: Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Share This Job