Quality Control Analyst, Consumer Investments

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Quality Control Analyst evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams to help ensure adherence to and proper execution of internal policies and procedures. Specifically, the analyst is responsible for reviewing a sample of account-level activities fulfilled by associates, and in turn providing consolidated and valuable feedback to help front-line units assess performance and coach associates. To be successful in this role, the analyst must maintain knowledge of the Consumer Investments Operations business structure, as well as knowledge of industry regulations and Merrill's internal policies and procedures. Additionally, it is critical for the team to create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results. Required Qualifications: Strong organizational, time management and teamwork skills Attention to detail and follow through on assignments Ability to multi-task and independently prioritize his/her workload Demonstrate a cooperative and professional work attitude Capable of multi-tasking and working efficiently under stress and high volume Strong organizational, time management and teamwork skills Strong analytical, negotiation and problem solving skills Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge Demonstrate excellent verbal, written and listening skills Understand and demonstrate cultural awareness, integrity and ability to work as part of a team Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204) Desired Qualifications: Customer Service and/or call center experience preferred Knowledge of Merrill systems, products and applications Enterprise Job Description: The Quality Control Analyst is responsible for monitoring, reviewing and evaluating all processes handled by the select teams and ensuring compliance to all FINRA, SEC, Firm Policies & Procedures and Team desktop procedures. Additional Skills Used: Attention to Detail Measurement Effectiveness Monitoring, Surveillance, and Testing Quality Assurance Technical Documentation Analytical Thinking Business Operations Management Policies, Procedures, and Guidelines Management Process Management Result Orientation Business Process Analysis Customer Service Management Customer and Client Focus Data Collection and Entry Data Quality Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130), US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range $26.93 - $32.98 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice