{"schemaVersion":"jobsearcher.job.v1","id":"61df473091fa43422bd02601","url":"https://jobsearcher.com/jobs/61df473091fa43422bd02601","canonicalUrl":"https://jobsearcher.com/jobs/61df473091fa43422bd02601","title":"Customer Relations Advisor","description":"We are seeking a motivated and customer-focused *Customer Relations Advisor* to serve as a key point of contact between our company and our customers. This role is responsible for managing customer communications, expectations, resolving concerns, and ensuring a high level of satisfaction throughout the customer lifecycle. The ideal candidate is professional, organized, empathetic, and confident communicating with both internal teams and external customers.\n\n*Key Responsibilities*\n\n* Act as the primary contact for customer inquiries via phone, test, email, and written correspondence\n* Build and maintain strong relationships with customers by providing timely, accurate, and courteous support\n* Address customer concerns, complaints, and service issues; escalate when necessary and follow through to resolution\n* Coordinate with internal departments (operations, billing, field, management) to ensure customer needs are met\n* Track and document customer interactions in internal systems\n* Provide updates to customers regarding service schedules, delays, or changes\n* Identify recurring issues and recommend process improvements to enhance customer experience\n* Support customer retention efforts and promote a positive company image\n\n*Qualifications*\n\n* High school diploma or equivalent required; associate or bachelor’s degree preferred\n* 5+ years of experience in customer service, customer relations, or client support\n* Strong verbal and written communication skills\n* Excellent problem-solving and conflict-resolution abilities\n* Ability to multitask, prioritize, and work effectively in a fast-paced environment\n* Proficiency with Microsoft Office and CRM/customer management systems\n* Professional demeanor with a strong commitment to customer satisfaction\n\n*Preferred Skills*\n\n· High school diploma or GED.\n\n· Experience selling services or products for the elevator industry is a plus.\n\n· 3+ years of experience as a service advisor, customer service rep. or similar role, preferably in a corporate environment.\n\n· Excellent organizational skills and attention to detail.\n\n· Strong verbal and written communication skills.\n\n· Ability to handle sensitive and confidential information with discretion.\n\n· Capable of developing good knowledge of elevator products and services.\n\n· Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools.\n\n· Ability to work independently and handle multiple tasks simultaneously.\n\n· Strong problem-solving skills and a proactive, can-do attitude.\n\n· Flexible and adaptable to changing priorities and business needs.\n\n· Ability to work in a fast-paced high-volume environment.\n\n· Flexibility: Able to work long hours, nights or weekends.\n\n· Must be able to lift or carry up to 50 lbs.\n\n· I must have a driver’s license.\n\n*Why Join Us*\n\nCompetitive salary and benefits package.\n\nDynamic and fast-paced work environment.\n\nOpportunity to work closely with senior leadership and play a key role in organizational success.\n\n*Benefit Package*\n\nPaid time off (sick time, vacations and holidays)\n\nHealth Insurance (medical and dental)\n\nDisability benefits\n\nBonus\n\n\\*\\*Benefit packages are available after probationary period.\n\nJob Type: Full-time\n\nPay: $22.00 - $25.00 per hour\n\nExpected hours: 40 per week\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Authentic Elevator Services","rawCompany":"authentic elevator services","city":"Pelham","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-04T09:13:38.951Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"333921","title":"Elevator and Moving Stairway Manufacturing","slug":"elevator-and-moving-stairway-manufacturing"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Relations Advisor","description":"We are seeking a motivated and customer-focused *Customer Relations Advisor* to serve as a key point of contact between our company and our customers. This role is responsible for managing customer communications, expectations, resolving concerns, and ensuring a high level of satisfaction throughout the customer lifecycle. The ideal candidate is professional, organized, empathetic, and confident communicating with both internal teams and external customers.\n\n*Key Responsibilities*\n\n* Act as the primary contact for customer inquiries via phone, test, email, and written correspondence\n* Build and maintain strong relationships with customers by providing timely, accurate, and courteous support\n* Address customer concerns, complaints, and service issues; escalate when necessary and follow through to resolution\n* Coordinate with internal departments (operations, billing, field, management) to ensure customer needs are met\n* Track and document customer interactions in internal systems\n* Provide updates to customers regarding service schedules, delays, or changes\n* Identify recurring issues and recommend process improvements to enhance customer experience\n* Support customer retention efforts and promote a positive company image\n\n*Qualifications*\n\n* High school diploma or equivalent required; associate or bachelor’s degree preferred\n* 5+ years of experience in customer service, customer relations, or client support\n* Strong verbal and written communication skills\n* Excellent problem-solving and conflict-resolution abilities\n* Ability to multitask, prioritize, and work effectively in a fast-paced environment\n* Proficiency with Microsoft Office and CRM/customer management systems\n* Professional demeanor with a strong commitment to customer satisfaction\n\n*Preferred Skills*\n\n· High school diploma or GED.\n\n· Experience selling services or products for the elevator industry is a plus.\n\n· 3+ years of experience as a service advisor, customer service rep. or similar role, preferably in a corporate environment.\n\n· Excellent organizational skills and attention to detail.\n\n· Strong verbal and written communication skills.\n\n· Ability to handle sensitive and confidential information with discretion.\n\n· Capable of developing good knowledge of elevator products and services.\n\n· Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools.\n\n· Ability to work independently and handle multiple tasks simultaneously.\n\n· Strong problem-solving skills and a proactive, can-do attitude.\n\n· Flexible and adaptable to changing priorities and business needs.\n\n· Ability to work in a fast-paced high-volume environment.\n\n· Flexibility: Able to work long hours, nights or weekends.\n\n· Must be able to lift or carry up to 50 lbs.\n\n· I must have a driver’s license.\n\n*Why Join Us*\n\nCompetitive salary and benefits package.\n\nDynamic and fast-paced work environment.\n\nOpportunity to work closely with senior leadership and play a key role in organizational success.\n\n*Benefit Package*\n\nPaid time off (sick time, vacations and holidays)\n\nHealth Insurance (medical and dental)\n\nDisability benefits\n\nBonus\n\n\\*\\*Benefit packages are available after probationary period.\n\nJob Type: Full-time\n\nPay: $22.00 - $25.00 per hour\n\nExpected hours: 40 per week\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-09-04T09:13:38.951Z","dateModified":"2026-09-04T09:13:38.951Z","hiringOrganization":{"@type":"Organization","name":"Authentic Elevator Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pelham","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"61df473091fa43422bd02601"},"url":"https://jobsearcher.com/jobs/61df473091fa43422bd02601"}}