Agent Engineer

Customer SuccessNew York, New York London San Francisco, CaliforniaIn-officeApplyRefer someoneApplyRefer someoneProfound is on a mission to help companies understand and control their AI presence. As an Agent Engineer, you will work directly with customers who have already purchased Profound’s Agents product and need help deploying it effectively to drive real business outcomes.This is a high-impact, customer-embedded role at the intersection of customer success, strategy, and technical implementation. You will partner closely with customers to identify the highest-value use cases for agents, design solutions, and build working implementations inside the Profound platform. When work becomes deeply technical, you will collaborate with engineering, but you will retain ownership of outcomes and ensure deployments are fast, tailored, and clearly tied to customer value. Early customer use cases will directly inform how the Agents product evolves over time.What You’ll DoWork closely with customers to understand their goals, workflows, and AI visibility challengesTranslate ambiguous customer needs into concrete, agent-based use cases that deliver measurable business impactIdentify what should be built and why before focusing on how it should be implementedDesign agents such as AI visibility and competitor-ranking alerts, content gap identification workflows, content drafting workflows informed by AI visibility data, and agents that crawl and analyze existing content for optimization opportunitiesConfigure and build agents using Profound’s workflow platform by connecting nodes, APIs, data sources, and outputsRapidly prototype and deploy solutions directly with customers in a forward-deployed modelOwn deployments end to end where possible, and clearly scope and hand off work to engineering when requirements exceed your technical depthServe as the primary post-sale partner for Agents customers during deploymentTurn successful customer deployments into repeatable patterns and internal best practicesProvide feedback to Product and Engineering on gaps, friction points, and roadmap priorities surfaced through customer workWho You AreExperience in client-facing roles such as consulting, solutions, strategy, implementation, or customer successComfortable working with ambiguity and early-stage productsStrong problem-framing skills, with the ability to turn vague goals into concrete plansTechnical fluency without being a full-time engineer, including experience building with low-code or no-code tools, workflows, scripts, or APIsHands-on experimentation with AI tools, agents, or automation systemsClear communicator who can translate effectively between customers and engineersEnjoy being embedded with customers and owning outcomes end to endBackgrounds such as strategy consultants with technical projects, solutions architects, forward-deployed engineers, or operators who have built scrappy internal tools are a strong fitExperience with tools like Cursor or Claude Code is helpful but not requiredLocationThis is an on-site role based in our NYC or London office, designed for builders who thrive on speed, iteration, and meaningful impact.For this role, the expected base salary range is $140,000 to $200,000 (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.Apply for this positionApply on our careers pageName*Email*Resume*or drag and drop hereLinkedIn URL*Phone Number (optional)Which of our primary locations are you interested in?*New York, NYSan Francisco, CALondon, UKBuenos Aires, Argentina