{"schemaVersion":"jobsearcher.job.v1","id":"61d70ac217b6f8e61f1de6d1","url":"https://jobsearcher.com/jobs/61d70ac217b6f8e61f1de6d1","canonicalUrl":"https://jobsearcher.com/jobs/61d70ac217b6f8e61f1de6d1","title":"Workflow Queue Coordinator","description":"Job Description\n\nShifts: Sat - Sun 6am-6pm, M - T 7am-3pm (Training M - F 7am-3pm)\nServe as a central point of contact for ticket routing, providing support via telephone, chat, and email to customers and technicians\nValidate incoming tickets to ensure they are complete, accurate, and compliant with established documentation and workflow standards\nMonitor queues and SLAs, prioritizing and assigning tickets according to urgency, impact, and remaining SLA time\nTrack progress of assigned work, following up with technicians or teams to prevent SLA breaches\nEscalate complex, high-impact, or stalled tickets to higher-level support or management, following defined escalation paths\nCollaborate with support teams to improve ticket quality, routing accuracy, and overall workflow efficiency\nThis position is mission essential, may include work on holidays when required\n,\nRequired Skills\n\nHS or GED and 10 years of experience OR a bachelors and 5 years of experience\nInterpersonal communication abilities\nSupportIT\n,\nDesired Skills\n\nMicrosoft Office Suite\n,\nAdditional Details\n\nAt CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:\nHealth Insurance to ensure you and your family stay healthy and well.\nDental and Vision Insurance for preventive and routine care.\nBasic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.\nPaid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.\nPaid Parental Leave for new parents to focus on family.\nTuition Reimbursement to support your professional growth and education.\nA 401(k) plan with a company match to help you plan for your future.\nAt CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.\nThe salary range for this role is $84,000 - $100,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.\n\nEqual Employment and Diversity\nCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.\n,\nAbout CyberCore Technologies\n\nWith industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.","company":"Cybercoretechnologies","rawCompany":"cybercoretechnologies","city":"Annapolis Junction","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-10-08T13:45:30.235Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workflow Queue Coordinator","description":"Job Description\n\nShifts: Sat - Sun 6am-6pm, M - T 7am-3pm (Training M - F 7am-3pm)\nServe as a central point of contact for ticket routing, providing support via telephone, chat, and email to customers and technicians\nValidate incoming tickets to ensure they are complete, accurate, and compliant with established documentation and workflow standards\nMonitor queues and SLAs, prioritizing and assigning tickets according to urgency, impact, and remaining SLA time\nTrack progress of assigned work, following up with technicians or teams to prevent SLA breaches\nEscalate complex, high-impact, or stalled tickets to higher-level support or management, following defined escalation paths\nCollaborate with support teams to improve ticket quality, routing accuracy, and overall workflow efficiency\nThis position is mission essential, may include work on holidays when required\n,\nRequired Skills\n\nHS or GED and 10 years of experience OR a bachelors and 5 years of experience\nInterpersonal communication abilities\nSupportIT\n,\nDesired Skills\n\nMicrosoft Office Suite\n,\nAdditional Details\n\nAt CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:\nHealth Insurance to ensure you and your family stay healthy and well.\nDental and Vision Insurance for preventive and routine care.\nBasic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.\nPaid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.\nPaid Parental Leave for new parents to focus on family.\nTuition Reimbursement to support your professional growth and education.\nA 401(k) plan with a company match to help you plan for your future.\nAt CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.\nThe salary range for this role is $84,000 - $100,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.\n\nEqual Employment and Diversity\nCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.\n,\nAbout CyberCore Technologies\n\nWith industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.","datePosted":"2026-10-08T13:45:30.235Z","dateModified":"2026-10-08T13:45:30.235Z","hiringOrganization":{"@type":"Organization","name":"Cybercoretechnologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Annapolis Junction","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"61d70ac217b6f8e61f1de6d1"},"url":"https://jobsearcher.com/jobs/61d70ac217b6f8e61f1de6d1"}}