Microsoft Director, Dynamics 365 Contact Center

Keys to your successBachelor's degree in computer science, information systems, or a related STEM field;Minimum 6 years of experience in contact center solutions, including architecture, implementation, and leadership of cloudbased platforms;Deep expertise in Microsoft Dynamics 365 Customer Service, Omnichannel, Contact Center, or comparable CCaaS platforms (e.g., NICE, Genesys, Five9);Proven experience engaging with executives, managing strategic partnerships, and supporting enterprise sales pursuits;Experience leading distributed, remote teams across multiple concurrent initiatives;Strong communication and leadership skills, with the ability to balance technical depth and business outcomes. Extra edgeExperience working directly with Microsoft cosell or partner programs;Multilingual capabilities (French preferred, not required). Language skillsEnglish: Proficient Your day-to-dayPipeline and Growth Leadership:Partner with sales and presales teams to build and mature a healthy Dynamics 365 Contact Center pipeline, shaping solution strategy, deal positioning, and value propositions;Support pursuit strategy for strategic and complex opportunities, including executivelevel client engagement, solution validation, and proposal oversight;Contribute to demand generation activities such as joint Microsoft initiatives, client briefings, and thought leadership. Strategic Microsoft Partnership: Own and manage seniorlevel relationships with Microsoft, including solution area specialists, partner development managers, and product teams;Align offerings with Microsoft's contact center roadmap, AI/Copilot investments, and industry priorities;Act as a liaison between delivery teams and Microsoft to influence roadmap feedback, resolve escalations, and unlock cosell opportunities.Delivery and Deployment Oversight: Provide oversight for successful implementation and golive of Microsoft Dynamics 365 Contact Center solutions, ensuring quality, consistency, and client satisfaction;Guide solution architecture standards and delivery best practices across Customer Service, Omnichannel, and Contact Center as a Service (CCaaS) integrations;Ensure projects incorporate AIdriven productivity capabilities such as Microsoft Copilot, virtual agents, and intelligent assist tools.Leadership and Team Development: Lead, mentor, and develop senior solution architects and delivery leaders, fostering a culture of technical excellence and client focus;Facilitate effective communication between business stakeholders, technical teams, Microsoft, and clients;Scale delivery capability by defining repeatable patterns, accelerators, and governance models.