IT Project Specialst

Title:- IT Project SpecialistLocation:- Norwood, OH 45212Duration:- Contract 3 MonthsShift : 8am-4:30 -OR- 9-5PM pm, M-FEssential Duties & Responsibilities:• Image, configure, and prepare Windows laptops according to standards (e.g., OS, drivers, security baselines, VPN, productivity tools).• Coordinate directly with end users to schedule swap appointments, set expectations, and provide day-of support.• Perform device setup: account sign-in, policy/application deployment, BitLocker enablement, network/VPN validation, and basic data transfer guidance.• Track assets and logistics (shipping/receiving, inventory updates, asset tagging/assignment, chain-of-custody documentation).• Decommission legacy devices per guidance (wipe/sanitize, return, or disposal workflows) while following data protection practices.• Troubleshoot common hardware/software issues; escalate complex cases promptly.• Maintain accurate records in ticketing/asset systems and report weekly progress against the end-of-June milestone.• Follow security, privacy, and compliance standards throughout the rollout.Qualifications• 2–5 years of IT support or end-user computing experience.• Hands-on experience with Windows 10/11 imaging and deployment (e.g., Autopilot/Intune, SCCM, or similar tools).• Familiarity with Azure AD/Entra ID, BitLocker, VPN, and basic networking.• Strong customer service, communication, and coordination skills; comfortable working with non-technical users.• Detail-oriented, organized, and able to manage a high volume of appointments across multiple time zones.Preferred qualifications• Experience with ServiceNow or similar ticketing/asset platforms.• CompTIA A+ or Microsoft Endpoint Administrator certification.• Prior experience in large-scale device deployments or logistics coordination.Core competencies• Customer focus, problem solving, ownership, and adaptability.• Collaboration and clear written/verbal communication.• Quality mindset and compliance awareness.