Quality Engineer - Bi-Lingual Japanese/English

Job Description Develops relationships with Toyota Engineers and Management & monitors the status of warranty issues in order to prevent critical issues/recalls. Reports to TRAM Quality and Tokai Rika Japan Quality on Warranty claims, recovery, and distribution of warranty parts for investigation. Takes the lead role in analyzing, solving and reporting Toyota-related warranty issues in North America at Toyota Motor Sales with quality engineers from Toyota Motor Company, its North American subsidiaries, and the Tokai Rika Group companies. Functions as the information source for the customer when warranty issues occur, performing investigations, providing resolutions, and documenting all issues. This position acts as the sole interface to the customer for the Tokai Rika Group.DutiesInvestigate, resolve and document all warranty issues in North America (50-75% TRAM Group parts for NA vehicles and 25-50% TRJ parts for Japan build vehicles).Work with customer’s quality related parties, such as Quality and ManagementInvestigate and researchGather necessary data and documentationPerform function testing checks on parts @ TMMNAObserve testing of failed productUnderstand & explain countermeasures takenFollow-up & track resolutionsCreate technical reportsReport actions taken to correct warranty issuesResolve quality problems at customer facilities as necessaryUtilize Toyota quality software systems to stay current with warranty issues & potential critical issues/recalls.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Act as liaison between TRJ, TRAM NA locations and customer:Act as information source for customer and the Tokai Rika GroupCoordinate meetingsCreate and relay back quality issue documentation and technical reportsReview and distribute Field Technical ReportsStrengthen and establish relationships with the customerAssist Tokai Rika Group Quality group in development of special projects:Participate in Cost share activities: support NTF investigations and in-vehicle retrofit.Work in conjunction with Tokai Rika Group Quality departmentsCreate, revise and execute Continuous Improvement projectsSupport warranty issues at supplier. TRAM Quality Engineer is the primary person responsible, QRE to travel with TRAM Engineer as needed and assist by providing follow up visits. xaygatp Work on any other assigned projects as neededAccurately document all meetings, schedules & attendance by:Maintaining and submitting reports to Quality management team of TRJ and TRAM on customer’s quality activities and meetings.Informing customer and TRJ and TRAM Quality management immediately of his/her absence away from customerRequirements3 + year work experience in the field qualityBi-ligual in both English and JapaneseExcellent communication skills: technical, verbal, and writtenAbility to train quickly with new products/commoditiesExcellent analytical and logical problem solving skillsBasic knowledge of manufacturing technologies & systemsBasic knowledge of production equipment & machineryKnowledge of quality test protocols, materials, and proceduresDemonstrated use of engineering statistics, must be able to read specs & drawings