{"schemaVersion":"jobsearcher.job.v1","id":"60c53f94f4954bb247286b3f","url":"https://jobsearcher.com/jobs/60c53f94f4954bb247286b3f","canonicalUrl":"https://jobsearcher.com/jobs/60c53f94f4954bb247286b3f","title":"Solutions Analyst II: Tech Support & Problem Solver","description":"Concentra, Inc. is seeking a Solutions Analyst II to ensure high-quality customer service by handling warm transfers and escalated incidents, coordinating with IS resources to improve solutions support, and guiding the team through issue resolution.\r\nThe role includes mentoring and maintaining knowledge materials. The position emphasizes proactive problem management, collaboration across departments, and adherence to change management policies while supporting security and incident response\r\nJ-18808-Ljbffr","company":"Concentra","rawCompany":"concentra","city":"Addison","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:14:32.851Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Analyst II: Tech Support & Problem Solver","description":"Concentra, Inc. is seeking a Solutions Analyst II to ensure high-quality customer service by handling warm transfers and escalated incidents, coordinating with IS resources to improve solutions support, and guiding the team through issue resolution.\r\nThe role includes mentoring and maintaining knowledge materials. The position emphasizes proactive problem management, collaboration across departments, and adherence to change management policies while supporting security and incident response\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:14:32.851Z","dateModified":"2026-08-08T01:14:32.851Z","hiringOrganization":{"@type":"Organization","name":"Concentra","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Addison","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"60c53f94f4954bb247286b3f"},"url":"https://jobsearcher.com/jobs/60c53f94f4954bb247286b3f"}}