{"schemaVersion":"jobsearcher.job.v1","id":"6066e0f00a3ae0c2c9caeb86","url":"https://jobsearcher.com/jobs/6066e0f00a3ae0c2c9caeb86","canonicalUrl":"https://jobsearcher.com/jobs/6066e0f00a3ae0c2c9caeb86","title":"TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME","description":"MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. \nJoining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.\nAt Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.\nAbout the Role\nWe are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. \nThis role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 9:00 a.m. and midnight, with weekend availability. The starting pay for this position is $19.00 per hour.\nOur Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!\nWhat You'll Do \n\nManage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.\nMaintain a general understanding of current consumer electronic devices and technology.\nIdentify customers’ needs, clarify information, qualify issues, and offer solutions.\nPersonalize support to improve customer satisfaction. \nAccurately document all customer contacts and enter them into the appropriate database.\nDevelop and maintain effective working relationships to ensure teamwork.\nMeet personal/team goals.\n\nWhat We're Looking For \n\nHigh school diploma required; one year of experience in customer service or a related field preferred\nStrong listening, critical thinking, and problem-solving abilities\nExcellent verbal and written communication skills\nAccurate and efficient typing proficiency\nAbility to multitask effectively while managing priorities\nFlexible and adaptable when working with diverse customer needs and personalities\nPassion for technology, including computers & electronics is a definite plus - have fun at work with products you love! \n\nBenefits That Support Your Growth and Well‑Being\nAt Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:\n\nCompetitive Employee Discount, including our Friends & Family Discount Program\nTuition Reimbursement and Education Savings Opportunities to support continuous learning\nPaid Time Off for regular associates to rest, recharge, and take care of what matters most\n401(k) Retirement Plan with Company Match to help you plan for the future\nIndustry‑Leading Vendor and Company Training to build your skills and product expertise\nClear Career Growth and Advancement Opportunities across the organization\n\nWhy Micro Center\nOur core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.\nMicro Center is an Equal Opportunity Employer.\n \n \n \n \n#appcastEqual Opportunity Employer \nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.","company":"Micro Center","rawCompany":"micro center","city":"Galloway","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-25T22:18:36.531Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"49-2011.00","title":"Computer, Automated Teller, and Office Machine Repairers","slug":"computer-automated-teller-and-office-machine-repairers"}],"industries":[{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"444110","title":"Home Centers","slug":"home-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME","description":"MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. \nJoining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.\nAt Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.\nAbout the Role\nWe are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. \nThis role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 9:00 a.m. and midnight, with weekend availability. The starting pay for this position is $19.00 per hour.\nOur Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!\nWhat You'll Do \n\nManage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.\nMaintain a general understanding of current consumer electronic devices and technology.\nIdentify customers’ needs, clarify information, qualify issues, and offer solutions.\nPersonalize support to improve customer satisfaction. \nAccurately document all customer contacts and enter them into the appropriate database.\nDevelop and maintain effective working relationships to ensure teamwork.\nMeet personal/team goals.\n\nWhat We're Looking For \n\nHigh school diploma required; one year of experience in customer service or a related field preferred\nStrong listening, critical thinking, and problem-solving abilities\nExcellent verbal and written communication skills\nAccurate and efficient typing proficiency\nAbility to multitask effectively while managing priorities\nFlexible and adaptable when working with diverse customer needs and personalities\nPassion for technology, including computers & electronics is a definite plus - have fun at work with products you love! \n\nBenefits That Support Your Growth and Well‑Being\nAt Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:\n\nCompetitive Employee Discount, including our Friends & Family Discount Program\nTuition Reimbursement and Education Savings Opportunities to support continuous learning\nPaid Time Off for regular associates to rest, recharge, and take care of what matters most\n401(k) Retirement Plan with Company Match to help you plan for the future\nIndustry‑Leading Vendor and Company Training to build your skills and product expertise\nClear Career Growth and Advancement Opportunities across the organization\n\nWhy Micro Center\nOur core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.\nMicro Center is an Equal Opportunity Employer.\n \n \n \n \n#appcastEqual Opportunity Employer \nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.","datePosted":"2026-08-25T22:18:36.531Z","dateModified":"2026-08-25T22:18:36.531Z","hiringOrganization":{"@type":"Organization","name":"Micro Center","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Galloway","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6066e0f00a3ae0c2c9caeb86"},"url":"https://jobsearcher.com/jobs/6066e0f00a3ae0c2c9caeb86"}}