Senior Customer Support Representative
Join to apply for the Senior Customer Support Representative role at Grapevine Technologies IncJoin to apply for the Senior Customer Support Representative role at Grapevine Technologies IncGrapevine Technologies Inc provided pay rangeThis range is provided by Grapevine Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$75,000.00/yr - $85,000.00/yrDirect message the job poster from Grapevine Technologies IncGrapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It's not just a solution for healthcare businesses - it's a solution for everyone. Because, at some point in our lives, we all become patients.Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see.Grapevine's procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide.We are hiring a Sr. Customer Support Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.ResponsibilitiesBecome an expert in Grapevine's procurement software, both as a customer and operating backend tooling;Quickly identify and resolve complex customer issues;Collaborate with internal teams to ensure successful client onboarding and satisfaction; andCollaborate internally with product management, sales, operations, and design teams to influence the product roadmap.Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfactionWho you are1+ years of customer support experience for SaaS products or customer facing roleIntrinsically-motivated with instincts to find solutions when faced with new problems;Excellent communication skills, both written and verbal; andExperience in healthcare or medical supply industry is preferred.What We OfferFully covered healthcare premiums on United Bronze plan10 days PTO10 "Work from Anywhere" remote days5 days onsite in our Fully renovated office in TribecaRegular team dinners and office game nightsSupportive and collaborative work environmentImpact with a growing startup!Base + Equity ($75k-$85k)This role is full time in person 5 days a week in our Tribeca officeSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesHealth and Human Services, Public Health, and Hospitals and Health CareReferrals increase your chances of interviewing at Grapevine Technologies Inc by 2xInferred from the description for this jobMedical insuranceVision insuranceGet notified about new Senior Customer Support Representative jobs in New York, NYNew York, NY $70,000.00-$100,000.00 1 week agoNew York, NY $55,000.00-$60,000.00 3 days agoNew York, NY $60,000.00-$90,000.00 1 month agoNew York, NY $60,000.00-$85,000.00 5 days agoCustomer Support Agent, Evenings and WeekendsNew York, NY $60,000.00-$70,000.00 4 days agoCustomer Support Specialist - Hybrid - Full-timeCustomer Support Representative (In-Person)Customer Support Expert - Embedded Agent -ParamusCustomer Support Generalist, Visual LeaseInvestment Operations Manager, Customer SupportNew York, NY $132,000.00-$153,500.00 1 week agoNew York, NY $110,000.00-$140,000.00 5 days agoClient Onboarding and Support RepresentativeCustomer Support Associate (Yellow Taxi Dispatch)Queens, NY $50,000.00-$70,000.00 3 days agoNew York, NY $61,000.00-$80,000.00 3 weeks agoEnterprise Customer Support Specialist – Perplexity Enterprise ProNew York, NY $47,000.00-$60,000.00 1 month agoCustomer Support Associate (Yellow Taxi Dispatch)Floral Park, NY $50,000.00-$70,000.00 1 day agoTemporary Customer Success Associate (English and Spanish Support)New York, NY $45,000.00-$55,000.00 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr