{"schemaVersion":"jobsearcher.job.v1","id":"5fcff9a16d8324b5e7994c92","url":"https://jobsearcher.com/jobs/5fcff9a16d8324b5e7994c92","canonicalUrl":"https://jobsearcher.com/jobs/5fcff9a16d8324b5e7994c92","title":"Tech Support","description":"Job Overview:\nWe are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing excellent customer service and technical assistance to our clients. You will troubleshoot software and hardware issues, resolve technical problems, and ensure customer satisfaction.\nResponsibilities:\n- Provide technical support and assistance to customers via phone, email, or chat\n- Diagnose and resolve software and hardware issues\n- Troubleshoot network connectivity problems\n- Assist customers with software installations and updates\n- Collaborate with other team members to resolve complex technical issues\n- Document customer interactions and resolutions\n- Escalate unresolved issues to the appropriate department or senior technician\n- Maintain a high level of customer satisfaction through prompt and courteous service\nRequirements:\n- Proven experience in a help desk or technical support role\n- Strong knowledge of IT support principles and practices\n- Proficient in software troubleshooting and computer hardware diagnostics\n- Familiarity with Mac OS and Windows operating systems\n- Understanding of firewall configurations and LAN setup\n- Excellent communication skills, both verbal and written\n- Strong problem-solving abilities and attention to detail\n- Ability to multitask and prioritize tasks effectively\n- Customer service-oriented mindset\nAt our company, we value our employees' contributions and offer competitive benefits including:\n- Competitive salary based on experience\n- Paid time off and holidays\nIf you have the skills and qualifications for this position, we would love to hear from you. Apply now to join our dynamic team of Technical Support Representatives.\nJob Type: Full-time\nPay: $16.28 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nExperience:\nCustomer service: 1 year (Preferred)\nAbility to Commute:\nSequim, WA 98382 (Required)\nAbility to Relocate:\nSequim, WA 98382: Relocate before starting work (Required)\nWork Location: In person\nJob Type: Full-time\nPay: From $20.00 per hour\nExpected hours: 40 per week\nBenefits:\nPaid time off\nSchedule:\n8 hour shift\nPeople with a criminal record are encouraged to apply\nExperience:\nCustomer service: 1 year (Preferred)\nAbility to Commute:\nSequim, WA 98382 (Preferred)\nAbility to Relocate:\nSequim, WA 98382: Relocate before starting work (Required)\nWork Location: In person","company":"Olypen","rawCompany":"olypen","city":"Sequim","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:07:00.026Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support","description":"Job Overview:\nWe are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing excellent customer service and technical assistance to our clients. You will troubleshoot software and hardware issues, resolve technical problems, and ensure customer satisfaction.\nResponsibilities:\n- Provide technical support and assistance to customers via phone, email, or chat\n- Diagnose and resolve software and hardware issues\n- Troubleshoot network connectivity problems\n- Assist customers with software installations and updates\n- Collaborate with other team members to resolve complex technical issues\n- Document customer interactions and resolutions\n- Escalate unresolved issues to the appropriate department or senior technician\n- Maintain a high level of customer satisfaction through prompt and courteous service\nRequirements:\n- Proven experience in a help desk or technical support role\n- Strong knowledge of IT support principles and practices\n- Proficient in software troubleshooting and computer hardware diagnostics\n- Familiarity with Mac OS and Windows operating systems\n- Understanding of firewall configurations and LAN setup\n- Excellent communication skills, both verbal and written\n- Strong problem-solving abilities and attention to detail\n- Ability to multitask and prioritize tasks effectively\n- Customer service-oriented mindset\nAt our company, we value our employees' contributions and offer competitive benefits including:\n- Competitive salary based on experience\n- Paid time off and holidays\nIf you have the skills and qualifications for this position, we would love to hear from you. Apply now to join our dynamic team of Technical Support Representatives.\nJob Type: Full-time\nPay: $16.28 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nExperience:\nCustomer service: 1 year (Preferred)\nAbility to Commute:\nSequim, WA 98382 (Required)\nAbility to Relocate:\nSequim, WA 98382: Relocate before starting work (Required)\nWork Location: In person\nJob Type: Full-time\nPay: From $20.00 per hour\nExpected hours: 40 per week\nBenefits:\nPaid time off\nSchedule:\n8 hour shift\nPeople with a criminal record are encouraged to apply\nExperience:\nCustomer service: 1 year (Preferred)\nAbility to Commute:\nSequim, WA 98382 (Preferred)\nAbility to Relocate:\nSequim, WA 98382: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T21:07:00.026Z","dateModified":"2026-04-12T21:07:00.026Z","hiringOrganization":{"@type":"Organization","name":"Olypen","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sequim","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5fcff9a16d8324b5e7994c92"},"url":"https://jobsearcher.com/jobs/5fcff9a16d8324b5e7994c92"}}