PT Customer Service Mail Clerk

Job Description Customer Service Mail Clerk JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area. JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions. Position Pay Rate: $18.34/hr CSM Clerk $20.34/hr CSM Clerk LeadPosition Type: Part-Time (10 - 30 hours/week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6:15pm)Position Pay Frequency: WeeklyPosition Perks: Free Personal Printing, Off all major holidays, FREE on-site parking, Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)Position Pay Variable: Commission for Live Scan & Notary ServicesPosition Setting: Retail & ShippingKey Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence: Role: • Answer shipping, mailbox or other general questions. • Pack, ship items and ring up transactions independently. · Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders. • Apply federal and agency policies in reading and sorting mail. • Operate point of sales register, scale and other mailroom equipment as needed. • Scan and organize delivered packages. · Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. • Gather, compile, verify information, perform data entry and bill clients when necessary. • Take on other tasks as assigned. • Maintain cleanliness of store by dusting, sweeping, taking out trash, etc. • Note: Lead CSM Clerk must be willing to be the opener and/or the closer for any day workedYou: • Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.) • Have excellent attention to detail and the ability to work with frequent interruptions. • Ability to follow written and verbal procedure as well as problem solve. • Aptitude to quickly become proficient in working with multiple processes, equipment, and • software applications. • Hold strong service attitude with ability to work with a diverse group of customers. • Are reliable: you have a great attendance record and show up to your scheduled shifts. • Communicate responsibly: provide advance notice (when time allows) if things don't go • as planned. • Enjoy working independently without having to be micromanaged: ask questions, take • pride in your work and find things to do without having to be asked. • Able to lift up to 50lbs • *Fluency in Spanish a plus Business Hours: • Monday – Friday 9am to 6:00pm • Saturday 10am – 2:00pm • *hours exclude holidays Dress Code: While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team. To apply: • Email an introduction with your resume and 3 references to us: hr @ jacklondonmail .com (remove spaces) • USE subject line: I'm Ready to Pick Pack & Ship! *Phone calls and candidates unable to follow these instructions will be not be considered.