{"schemaVersion":"jobsearcher.job.v1","id":"5f9986b75ccbe73f1663efaa","url":"https://jobsearcher.com/jobs/5f9986b75ccbe73f1663efaa","canonicalUrl":"https://jobsearcher.com/jobs/5f9986b75ccbe73f1663efaa","title":"Programmer - Applications Analyst (Student Information Systems)","description":"Overview:\r\nPOSITION TITLE (Oracle title)\r\nPROGRAMMERWORKING TITLE\r\nApplications AnalystSCHOOL/DEPARTMENT\r\nTechnology Services Division\r\nLOCATION\r\nCrossroads II, Cary, NC\r\nPAY GRADE\r\nTechnology Band 15\r\nFLSA STATUS\r\nNonexempt\r\nELIGIBILITY FOR EMPLOYMENT CONTRACT\r\nNo\r\nWORK WEEK SCHEDULE\r\nMonday-Friday (occasional evenings and weekends)Position is eligible for hybrid telework workweekPOSITION PURPOSE:\r\nResponsible for analyzing, investigating, and resolving escalated Help Desk tickets. Assists with a variety of tasks associated with the support, training, development, and documentation of all students related applications and systems.MINIMUM QUALIFICATIONS:\r\nKNOWLEDGE, SKILLS, AND ABILITIES (KSAs);\r\nConsiderable knowledge of student information systems;\r\nConsiderable knowledge of relational database concepts;\r\nConsiderable knowledge of Microsoft Office, including Word, Excel, PowerPoint; Google Apps;\r\nWorking knowledge of Structured Query Language (SQL);\r\nCritical thinking and problem solving skills;\r\nStrong organizational skills;\r\nAbility to work in a team environment;\r\nAbility to work independently and complete tasks in the absence of clear direction;\r\nAbility to manage multiple tasks and projects simultaneously;\r\nAbility to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;\r\nAbility to establish and maintain effective working relationships with school system staff, external agencies, vendors, contractors, and the community.EDUCATION, TRAINING, AND EXPERIENCE\r\nHigh school diploma or equivalent;AND\r\nOne year of experience serving in a help desk role or related field.\r\nAn equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.CERTIFICATION AND LICENSE REQUIREMENTS\r\nNone\r\nPREFERRED QUALIFICATIONS:\r\nKnowledge of Student Information System applications.ESSENTIAL DUTIES AND RESPONSIBILITIES:\r\nMaintains tracks and prioritizes escalated Help Desk tickets for SIS applications in an organized and efficient manner.\r\nProvides status of pending Help Desk tickets as requested by leadership.\r\nDetermines the resolution of software issues through technical analysis and investigation.\r\nReviews code with development team to determine logic and data flow of SIS applications to gain a more in-depth understanding in order to provide quality support.\r\n5. Communicates with other team members by providing detailed explanations of how issues were resolved to prevent similar issues from being escalated.\r\nDetermines feasible workarounds for users to complete their required tasks as an alternate procedure for broken functionality.\r\nCreates detailed specifications for the development team and vendors related to issues that require program modifications/fixes.\r\nPerforms testing and verifies the impact of bug fixes, patches and upgrades from vendors and development on existing application functionality to ensure quality; performs data analysis and system testing to anticipate potential issues.\r\nCreates and documents test cases and business scenarios to ensure the business requirements are being met without negative impact on related functionality.\r\nAssists with user training, documentation, and user support calls as required.\r\nSupports and monitors internal processes and functionality.\r\nDocuments the procedures taken to support the daily and recurring processes as assigned.\r\nPerforms other related duties as assignedWORK ENVIRONMENT/PHYSICAL REQUIREMENTS\r\nThis role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered medium work, requiring the exertion of up to twenty- five pounds of force.\r\nEFFECTIVE DATE: 1/2026\r\nDISCLAIMER:The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.","company":"Wake County Public Schools","rawCompany":"wake county public schools","city":"Apex","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:04:06.456Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Programmer - Applications Analyst (Student Information Systems)","description":"Overview:\r\nPOSITION TITLE (Oracle title)\r\nPROGRAMMERWORKING TITLE\r\nApplications AnalystSCHOOL/DEPARTMENT\r\nTechnology Services Division\r\nLOCATION\r\nCrossroads II, Cary, NC\r\nPAY GRADE\r\nTechnology Band 15\r\nFLSA STATUS\r\nNonexempt\r\nELIGIBILITY FOR EMPLOYMENT CONTRACT\r\nNo\r\nWORK WEEK SCHEDULE\r\nMonday-Friday (occasional evenings and weekends)Position is eligible for hybrid telework workweekPOSITION PURPOSE:\r\nResponsible for analyzing, investigating, and resolving escalated Help Desk tickets. Assists with a variety of tasks associated with the support, training, development, and documentation of all students related applications and systems.MINIMUM QUALIFICATIONS:\r\nKNOWLEDGE, SKILLS, AND ABILITIES (KSAs);\r\nConsiderable knowledge of student information systems;\r\nConsiderable knowledge of relational database concepts;\r\nConsiderable knowledge of Microsoft Office, including Word, Excel, PowerPoint; Google Apps;\r\nWorking knowledge of Structured Query Language (SQL);\r\nCritical thinking and problem solving skills;\r\nStrong organizational skills;\r\nAbility to work in a team environment;\r\nAbility to work independently and complete tasks in the absence of clear direction;\r\nAbility to manage multiple tasks and projects simultaneously;\r\nAbility to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;\r\nAbility to establish and maintain effective working relationships with school system staff, external agencies, vendors, contractors, and the community.EDUCATION, TRAINING, AND EXPERIENCE\r\nHigh school diploma or equivalent;AND\r\nOne year of experience serving in a help desk role or related field.\r\nAn equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.CERTIFICATION AND LICENSE REQUIREMENTS\r\nNone\r\nPREFERRED QUALIFICATIONS:\r\nKnowledge of Student Information System applications.ESSENTIAL DUTIES AND RESPONSIBILITIES:\r\nMaintains tracks and prioritizes escalated Help Desk tickets for SIS applications in an organized and efficient manner.\r\nProvides status of pending Help Desk tickets as requested by leadership.\r\nDetermines the resolution of software issues through technical analysis and investigation.\r\nReviews code with development team to determine logic and data flow of SIS applications to gain a more in-depth understanding in order to provide quality support.\r\n5. Communicates with other team members by providing detailed explanations of how issues were resolved to prevent similar issues from being escalated.\r\nDetermines feasible workarounds for users to complete their required tasks as an alternate procedure for broken functionality.\r\nCreates detailed specifications for the development team and vendors related to issues that require program modifications/fixes.\r\nPerforms testing and verifies the impact of bug fixes, patches and upgrades from vendors and development on existing application functionality to ensure quality; performs data analysis and system testing to anticipate potential issues.\r\nCreates and documents test cases and business scenarios to ensure the business requirements are being met without negative impact on related functionality.\r\nAssists with user training, documentation, and user support calls as required.\r\nSupports and monitors internal processes and functionality.\r\nDocuments the procedures taken to support the daily and recurring processes as assigned.\r\nPerforms other related duties as assignedWORK ENVIRONMENT/PHYSICAL REQUIREMENTS\r\nThis role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered medium work, requiring the exertion of up to twenty- five pounds of force.\r\nEFFECTIVE DATE: 1/2026\r\nDISCLAIMER:The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.","datePosted":"2026-04-09T08:04:06.456Z","dateModified":"2026-04-09T08:04:06.456Z","hiringOrganization":{"@type":"Organization","name":"Wake County Public Schools","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Apex","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f9986b75ccbe73f1663efaa"},"url":"https://jobsearcher.com/jobs/5f9986b75ccbe73f1663efaa"}}