{"schemaVersion":"jobsearcher.job.v1","id":"5f933cc010ed9fcb67e23cca","url":"https://jobsearcher.com/jobs/5f933cc010ed9fcb67e23cca","canonicalUrl":"https://jobsearcher.com/jobs/5f933cc010ed9fcb67e23cca","title":"Desktop Support Engineer","description":"*Job Summary:*\n* We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team.\n* The ideal candidate will have over 7 years of hands-on experience in managing and maintaining desktop infrastructure, providing Level 1 and Level 2 support, and ensuring seamless IT operations in a 24x7 environment.\n* This role requires strong technical troubleshooting skills, excellent communication, and a customer-focused mindset.\n\n*Key Responsibilities:*\n* Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.\n* Manage and maintain Windows 7/10/11 environments on HP/Dell hardware.\n* Support remote users via tools like LogMeIn, TeamViewer, and Remote Desktop.\n* Configure and troubleshoot Office 365, Exchange 2013, and Outlook (including distribution lists, email archiving, and migrations).\n* Administer Active Directory, DNS, DHCP, and user account management (password resets, group assignments, etc.)\n* Install, configure, and support antivirus software (e.g., SOPHOS, Symantec, TrendMicro).\n* Maintain and troubleshoot third-party applications (Adobe, Skype for Business, Chrome, etc.).\n* Support MAC laptops and mobile device configurations (iOS/Android).\n* Monitor and resolve tickets using ITSM tools such as Cherwell and Track-IT.\n* Perform hardware installations, upgrades, and replacements (RAM, HDD, motherboards).\n* Ensure compliance with ITIL processes including incident, change, and configuration management.\n* Document technical procedures and provide training/support to end users.\n\n*Required Skills & Qualifications:*\n* Proven experience in desktop support and service desk operations.\n* Strong knowledge of Windows OS, Office 365, Exchange, and Active Directory.\n* Experience with remote support tools and ticketing systems.\n* Familiarity with ITIL best practices and change management processes.\n* Excellent troubleshooting and communication skills.\n* Ability to work independently and in a team-oriented environment.\n\n*Certifications (Preferred):*\n* ITIL v2 Certified\n* Microsoft Certified Solutions Expert (MCSE)\n\nJob Type: Contract\n\nPay: $30.00 per hour\n\nExpected hours: 40 per week\n\nSchedule:\n* 8 hour shift\n\nWork Location: In person","company":"I2vision","rawCompany":"i2vision","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-09-04T09:04:12.426Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"*Job Summary:*\n* We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team.\n* The ideal candidate will have over 7 years of hands-on experience in managing and maintaining desktop infrastructure, providing Level 1 and Level 2 support, and ensuring seamless IT operations in a 24x7 environment.\n* This role requires strong technical troubleshooting skills, excellent communication, and a customer-focused mindset.\n\n*Key Responsibilities:*\n* Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.\n* Manage and maintain Windows 7/10/11 environments on HP/Dell hardware.\n* Support remote users via tools like LogMeIn, TeamViewer, and Remote Desktop.\n* Configure and troubleshoot Office 365, Exchange 2013, and Outlook (including distribution lists, email archiving, and migrations).\n* Administer Active Directory, DNS, DHCP, and user account management (password resets, group assignments, etc.)\n* Install, configure, and support antivirus software (e.g., SOPHOS, Symantec, TrendMicro).\n* Maintain and troubleshoot third-party applications (Adobe, Skype for Business, Chrome, etc.).\n* Support MAC laptops and mobile device configurations (iOS/Android).\n* Monitor and resolve tickets using ITSM tools such as Cherwell and Track-IT.\n* Perform hardware installations, upgrades, and replacements (RAM, HDD, motherboards).\n* Ensure compliance with ITIL processes including incident, change, and configuration management.\n* Document technical procedures and provide training/support to end users.\n\n*Required Skills & Qualifications:*\n* Proven experience in desktop support and service desk operations.\n* Strong knowledge of Windows OS, Office 365, Exchange, and Active Directory.\n* Experience with remote support tools and ticketing systems.\n* Familiarity with ITIL best practices and change management processes.\n* Excellent troubleshooting and communication skills.\n* Ability to work independently and in a team-oriented environment.\n\n*Certifications (Preferred):*\n* ITIL v2 Certified\n* Microsoft Certified Solutions Expert (MCSE)\n\nJob Type: Contract\n\nPay: $30.00 per hour\n\nExpected hours: 40 per week\n\nSchedule:\n* 8 hour shift\n\nWork Location: In person","datePosted":"2026-09-04T09:04:12.426Z","dateModified":"2026-09-04T09:04:12.426Z","hiringOrganization":{"@type":"Organization","name":"I2vision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f933cc010ed9fcb67e23cca"},"url":"https://jobsearcher.com/jobs/5f933cc010ed9fcb67e23cca"}}