{"schemaVersion":"jobsearcher.job.v1","id":"5f488fc28afd794f1b826514","url":"https://jobsearcher.com/jobs/5f488fc28afd794f1b826514","canonicalUrl":"https://jobsearcher.com/jobs/5f488fc28afd794f1b826514","title":"Global Program Manager","description":"At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.\r\nSummary\r\nThe program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.\r\nResponsibilities\r\nLeader of the customer focus team (CFT). Prioritize and monitor all CFT activities.\r\nActs as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.\r\nEnsures successful new product introduction\r\nExecutes to NPI standard process\r\nUnderstands and monitors S&OP\r\nIdentifies and secures skills needed for effective transitions\r\nSets appropriate expectations with customers\r\nManages pricing and ECO prioritization during the process\r\nUnderstands and maintains customer product knowledge and roadmap\r\nGains understanding of customer market and competition\r\nEstablishes and monitors KPI's related to E&O, PPV and inventory turns\r\nManages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.\r\nMonitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.\r\nSchedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)\r\nEnsures appropriate attendees are well prepared for meeting, understanding data and issues\r\nSets meeting objectives, develops agendas and tools to accomplish objective\r\nPrepares internal teams for meeting\r\nAligns topics and presentations with customer prior to meeting\r\nProvides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;\r\nAccountable for driving objectives related to continuous improvements\r\nAccountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.\r\nWorks with SCA to ensure resolution of excess and obsolete inventory issues.\r\nEnsures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.\r\nMeets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.\r\nEnsures customer demand (PO and Forecast) is managed and well understood by CFT members.\r\nCommunicates updated data to close gap between customer request and Benchmark commitment (manage expectations).\r\nTracks, trends and reports On-Time Delivery to customer request and Benchmark commitment.\r\nMonitors customer revenue plan through demand outlook.\r\nUnderstands contractual obligations of the contract related to\r\nFlexibility allowances and manages requests for pull-ins and push-outs or cancellations\r\nPayment terms and invoicing\r\nAny potential penalties from customer\r\nCost reduction obligations/targets and communicates to organization\r\nExcess and obsolete terms, recovery and escalation path as required\r\nWarranty terms, recall and epidemic failure qualifiers\r\nEnsures execution to contract terms and conditions to meet Benchmark's obligations.\r\nCommunicates contract requirements internally.\r\nConducts monthly Program Reviews utilizing Benchmark standard process.\r\nExecutes customer quotation requests.\r\nAssesses risk utilizing the Risk/Liability Tool.\r\nEnsures accuracy of quotations to protect gross margin.\r\nValidates the establishment of quotes to actuals costs comparisons.\r\nCoordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals.\r\nIdentifies risk of inventory exposure, coordinates reserve with site controller.\r\nManages inventory days of sales.\r\nEstablish standard cost for parts based on customer's influence, material, labor standard changes or inventory days.\r\nEnsures Positive Price Variances alignment to site goals at the point of sale.\r\nReviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure.\r\nResponsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer.\r\nDevelops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.\r\nAccountable for and ensures receipt and distribution of customer documentation packages.\r\nCoordinates collection and distribution of customer quality data.\r\nEnsures ECO process and impacts are captured and reported to customer.\r\nMonitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits.\r\nMonitors customer escape events and lead customer focus team to root cause and corrective action driving closer of issues.\r\nMonitors customer COPQ and works with CFT to reduce.\r\nParticipates in MRB activities to drive rapid resolution of issues.\r\nEmbraces change and adapts quickly to a new way of working.\r\nActively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.\r\nActively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.\r\nPossess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.\r\nExhibits solid understanding of the concepts and how to positively impact OI and RONA levers.\r\nWhere applicable, recruits, interviews and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates. Creates and manages succession plans.\r\nEstablishes clear measurable goals and objectives by which to assess individual and team results (e.g. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals). Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.\r\nDrives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (e.g. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).\r\nOther Information\r\nCustomer Complexity: Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Customer relationships are mildly complex and generally include fewer customer part numbers, and the products with lower propensity for change. Program Manager may require more oversight to resolve customer issues.\r\nDiscretion: Erroneous decisions or failure to achieve results will jeopardize the site's quarterly revenue or operating income.\r\nInteraction: Regularly interacts with customers, and/or functional peer group managers. Leads cooperative effort among members of CFT.\r\nSupervision: Does not have direct reports. May be assigned as a mentor to newly hired PMs.\r\nQualifications\r\nExcellent written and verbal communication skills\r\nEffective interpersonal skills\r\nEffective multitasking skills and the ability to take on additional responsibilities as required\r\nEffective organization and prioritization skills\r\nDemonstrate high attention to detail\r\nAbility to work with diverse groups\r\nDemonstrates discretion, confidentiality, independent judgment and professionalism.\r\nAbility to work with minimal supervision and guidance, exercising discretion and independent judgment.\r\nUnderstanding of and ability to use continuous improvement tools.\r\nStrong customer service and client focus\r\nWorking knowledge of productivity tools, including Microsoft Office products and Teams conferencing software\r\nDemonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.\r\nEnthusiastic and motivational communicator with multi-cultural experience.\r\nDemonstrates effective customer interface skills.\r\nExcellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.\r\nUse of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.\r\nEffective negotiation and problem-solving skills.\r\nEffective analytical, planning and organizational skills.\r\nCollaborate and influence cross functional peer leaders in order to obtain support for process improvements\r\nSolid financial understanding, risk analysis ability, relationship building and project management.\r\nAdditional Specific Qualifications for this position\r\n4-year degree in engineering discipline or business\r\nAbility to work collaboratively with suppliers, customers and internally\r\nProven ability to take on project leadership/ownership and complete projects in a timely manner\r\nAbility to support a global business operation as required\r\nDemonstrates discretion, confidentiality, independent judgment and professionalism\r\nExcellent written and verbal communication as well as presentation skills\r\nManage, understand and present data for monthly program reviews\r\nUnderstanding of and ability to use continuous improvement tools\r\nAbility to drive solutions to complex planning issues with limited supervision\r\nDemonstrate teamwork and the ability to operate on diverse project teams with minimal direction\r\nSolid financial understanding, risk analysis ability, relationship building and project management\r\nAvailable for travel up to 25% of the time, including day, overnight and internationally, as required\r\nEducation\r\n4-year degree in engineering discipline or business\r\nGeographical Location\r\nMinnesota: Rochester\r\nPhysical Location\r\nRochester, MN\r\nShift\r\nShift 1\r\nWork Schedule\r\nM-F 0800-1700\r\nFull Time\r\nFull Time\r\nCompensation Range\r\n$79,562.00 to $99,453.00 USD\r\nBenefits and Other Compensation\r\nBenchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.\r\nEqual Opportunity Employer\r\nBenchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work.\r\nAccommodation for Applicants with Disabilities\r\nIf you need assistance or an accommodation due to a disability, please email us at careers@bench.com.\r\nJ-18808-Ljbffr","company":"Benchmark Electronics","rawCompany":"benchmark electronics","city":"Rochester","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:04.677Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"334111","title":"Electronic Computer Manufacturing","slug":"electronic-computer-manufacturing"},{"code":"333914","title":"Measuring, Dispensing, and Other Pumping Equipment Manufacturing","slug":"measuring-dispensing-and-other-pumping-equipment-manufacturing"},{"code":"334513","title":"Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables","slug":"instruments-and-related-products-manufacturing-for-measuring-displaying-and-controlling-industrial-process-variables"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Global Program Manager","description":"At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.\r\nSummary\r\nThe program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.\r\nResponsibilities\r\nLeader of the customer focus team (CFT). Prioritize and monitor all CFT activities.\r\nActs as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.\r\nEnsures successful new product introduction\r\nExecutes to NPI standard process\r\nUnderstands and monitors S&OP\r\nIdentifies and secures skills needed for effective transitions\r\nSets appropriate expectations with customers\r\nManages pricing and ECO prioritization during the process\r\nUnderstands and maintains customer product knowledge and roadmap\r\nGains understanding of customer market and competition\r\nEstablishes and monitors KPI's related to E&O, PPV and inventory turns\r\nManages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.\r\nMonitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.\r\nSchedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)\r\nEnsures appropriate attendees are well prepared for meeting, understanding data and issues\r\nSets meeting objectives, develops agendas and tools to accomplish objective\r\nPrepares internal teams for meeting\r\nAligns topics and presentations with customer prior to meeting\r\nProvides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;\r\nAccountable for driving objectives related to continuous improvements\r\nAccountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.\r\nWorks with SCA to ensure resolution of excess and obsolete inventory issues.\r\nEnsures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.\r\nMeets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.\r\nEnsures customer demand (PO and Forecast) is managed and well understood by CFT members.\r\nCommunicates updated data to close gap between customer request and Benchmark commitment (manage expectations).\r\nTracks, trends and reports On-Time Delivery to customer request and Benchmark commitment.\r\nMonitors customer revenue plan through demand outlook.\r\nUnderstands contractual obligations of the contract related to\r\nFlexibility allowances and manages requests for pull-ins and push-outs or cancellations\r\nPayment terms and invoicing\r\nAny potential penalties from customer\r\nCost reduction obligations/targets and communicates to organization\r\nExcess and obsolete terms, recovery and escalation path as required\r\nWarranty terms, recall and epidemic failure qualifiers\r\nEnsures execution to contract terms and conditions to meet Benchmark's obligations.\r\nCommunicates contract requirements internally.\r\nConducts monthly Program Reviews utilizing Benchmark standard process.\r\nExecutes customer quotation requests.\r\nAssesses risk utilizing the Risk/Liability Tool.\r\nEnsures accuracy of quotations to protect gross margin.\r\nValidates the establishment of quotes to actuals costs comparisons.\r\nCoordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals.\r\nIdentifies risk of inventory exposure, coordinates reserve with site controller.\r\nManages inventory days of sales.\r\nEstablish standard cost for parts based on customer's influence, material, labor standard changes or inventory days.\r\nEnsures Positive Price Variances alignment to site goals at the point of sale.\r\nReviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure.\r\nResponsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer.\r\nDevelops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.\r\nAccountable for and ensures receipt and distribution of customer documentation packages.\r\nCoordinates collection and distribution of customer quality data.\r\nEnsures ECO process and impacts are captured and reported to customer.\r\nMonitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits.\r\nMonitors customer escape events and lead customer focus team to root cause and corrective action driving closer of issues.\r\nMonitors customer COPQ and works with CFT to reduce.\r\nParticipates in MRB activities to drive rapid resolution of issues.\r\nEmbraces change and adapts quickly to a new way of working.\r\nActively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.\r\nActively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.\r\nPossess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.\r\nExhibits solid understanding of the concepts and how to positively impact OI and RONA levers.\r\nWhere applicable, recruits, interviews and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates. Creates and manages succession plans.\r\nEstablishes clear measurable goals and objectives by which to assess individual and team results (e.g. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals). Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.\r\nDrives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (e.g. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).\r\nOther Information\r\nCustomer Complexity: Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Customer relationships are mildly complex and generally include fewer customer part numbers, and the products with lower propensity for change. Program Manager may require more oversight to resolve customer issues.\r\nDiscretion: Erroneous decisions or failure to achieve results will jeopardize the site's quarterly revenue or operating income.\r\nInteraction: Regularly interacts with customers, and/or functional peer group managers. Leads cooperative effort among members of CFT.\r\nSupervision: Does not have direct reports. May be assigned as a mentor to newly hired PMs.\r\nQualifications\r\nExcellent written and verbal communication skills\r\nEffective interpersonal skills\r\nEffective multitasking skills and the ability to take on additional responsibilities as required\r\nEffective organization and prioritization skills\r\nDemonstrate high attention to detail\r\nAbility to work with diverse groups\r\nDemonstrates discretion, confidentiality, independent judgment and professionalism.\r\nAbility to work with minimal supervision and guidance, exercising discretion and independent judgment.\r\nUnderstanding of and ability to use continuous improvement tools.\r\nStrong customer service and client focus\r\nWorking knowledge of productivity tools, including Microsoft Office products and Teams conferencing software\r\nDemonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.\r\nEnthusiastic and motivational communicator with multi-cultural experience.\r\nDemonstrates effective customer interface skills.\r\nExcellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.\r\nUse of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.\r\nEffective negotiation and problem-solving skills.\r\nEffective analytical, planning and organizational skills.\r\nCollaborate and influence cross functional peer leaders in order to obtain support for process improvements\r\nSolid financial understanding, risk analysis ability, relationship building and project management.\r\nAdditional Specific Qualifications for this position\r\n4-year degree in engineering discipline or business\r\nAbility to work collaboratively with suppliers, customers and internally\r\nProven ability to take on project leadership/ownership and complete projects in a timely manner\r\nAbility to support a global business operation as required\r\nDemonstrates discretion, confidentiality, independent judgment and professionalism\r\nExcellent written and verbal communication as well as presentation skills\r\nManage, understand and present data for monthly program reviews\r\nUnderstanding of and ability to use continuous improvement tools\r\nAbility to drive solutions to complex planning issues with limited supervision\r\nDemonstrate teamwork and the ability to operate on diverse project teams with minimal direction\r\nSolid financial understanding, risk analysis ability, relationship building and project management\r\nAvailable for travel up to 25% of the time, including day, overnight and internationally, as required\r\nEducation\r\n4-year degree in engineering discipline or business\r\nGeographical Location\r\nMinnesota: Rochester\r\nPhysical Location\r\nRochester, MN\r\nShift\r\nShift 1\r\nWork Schedule\r\nM-F 0800-1700\r\nFull Time\r\nFull Time\r\nCompensation Range\r\n$79,562.00 to $99,453.00 USD\r\nBenefits and Other Compensation\r\nBenchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.\r\nEqual Opportunity Employer\r\nBenchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work.\r\nAccommodation for Applicants with Disabilities\r\nIf you need assistance or an accommodation due to a disability, please email us at careers@bench.com.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:04.677Z","dateModified":"2026-08-08T01:30:04.677Z","hiringOrganization":{"@type":"Organization","name":"Benchmark Electronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rochester","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f488fc28afd794f1b826514"},"url":"https://jobsearcher.com/jobs/5f488fc28afd794f1b826514"}}