{"schemaVersion":"jobsearcher.job.v1","id":"5f1561d18460efe213f23e9a","url":"https://jobsearcher.com/jobs/5f1561d18460efe213f23e9a","canonicalUrl":"https://jobsearcher.com/jobs/5f1561d18460efe213f23e9a","title":"Digital Accessibility Program Manager","description":"ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management.\n\nWe are seeking a Digital Accessibility Program Manager to support the U.S. Department of Health and Human Services (HHS), Office of the Secretary (OS), Digital Accessibility Program.\n\nAs the Program Manager, this individual oversees contract performance, personnel, deliverables, governance, stakeholder coordination, resource allocation, risk management, and service quality. As the program’s Solutions Architect, this individual directly leads and performs the technical architecture, solution design, systems integration, web-crawler strategy, data integration, automation, and technical-improvement activities.\n\nPosition Location: Remote/telework\n\nClearance Level Required: None\n\nKey Responsibilities:\n\nProgram Management\n\nManage and coordinate all core and optional contract activities, ensuring performanceremainsaligned with HHS Digital Accessibility Programobjectivesand Government priorities.\nDevelop,maintain, and execute the Project Management Plan and supporting Communications, Risk, Scope, Change, and Quality Management Plans.\nManage contract deliverables, schedules, quality requirements, Government review cycles, priorities, dependencies, and deadlines.\nManage contractor resource assignments and workload priorities, align staffing with Government needs, and matrix resources across task areas to prevent single points of failure.\nCollaborate with Government personnel toestablishand maintain key performance indicators; monitor performance and emerging trends; and recommend corrective actions and process improvements based on performance data.\nMaintain program governance, work breakdown structure, and backlog oversight, strategic planning, the program roadmap, risk and issue management, program records, and program-maturity documentation.\nCoordinate with Government stakeholdersregardingpriorities, dependencies, risks, strategicobjectives, and resource needs;facilitateexecutive-level communications and decision-making; andidentifyand escalate significant program risks and issues.\nPlan and conduct Quarterly Program Management Reviews or Quarterly Business Reviews and communicate program status, performance, risks, issues, and decisions to Government and executive stakeholders.\n\nTechnical Solution Architecture\n\nDirectly provide technical architecture and solution-design leadership across the HHS Digital Accessibility Program.\nAssess program requirements and recommend technical solutions, tools, integrations, workflows, and automation opportunities.\nSupport the administration and optimization of the enterprise accessibility web crawler, including its configuration, scanning strategies, integrations, calibration, and governance.\nCollaborate with accessibility testers to evaluate automated scan results, resolve false positives or inconsistencies, and improve scan calibration.\nEnsure technical solutions support applicable Section 508 and WCAG Level AA accessibility requirements.\nDesign scalable approaches for collecting, integrating, analyzing, and reporting accessibility program data from service requests, testing results, web-crawler outputs, helpdesk activities, and other program sources.\nSupport theappropriate integrationof artificial intelligence, machine learning, natural-language processing, dashboards, and automation into accessibility operations.\nProvidetechnical guidance supporting Digital Accessibility Solution Center operations and embedded accessibility SME services.\nIdentifytechnology risks, integration dependencies, technical constraints, and opportunities for modernization.\nDevelop or contribute to technical standards, operating procedures, governance documentation, user guides, and solution roadmaps.\nCollaborate with HHS stakeholders, vendors, accessibility specialists, analysts, and program personnel to recommend sustainable technical solutions.\nSupport the development and continued improvement of customer-facing digital accessibility tools and Microsoft 365 or SharePoint-based capabilities whenrequired.\nParticipate directly in technical troubleshooting and the escalation of significant tool, platform, or service issues.\n\nEducation and Experience:\n\nBachelor’s degree or equivalent relevant professional experience.\nMinimum of 10 years of experience in digital accessibility, solution architecture, systems integration, technical program management, and Federal program management.\nCurrent DHS Trusted Tester certification.\nExpert knowledge of Section 508, WCAG AA, DHS Trusted Testermethodology, and Federal digital accessibility requirements.\n\nPreferred Skills and Experience:\n\nFederal contract and program management, including governance, performance management, risk, scope, change, quality, communications, KPI development, resource management, and executive stakeholder engagement.\nEnterprise solution architecture, systems integration, accessibility testing and monitoring platforms, web crawling, and automated accessibility scanning.\nMicrosoft 365, SharePoint, project-tracking tools, data architecture, analytics, dashboards, reporting, workflow automation, and process improvement.\nApplication of artificial intelligence, machine learning, and natural-language processing to operational data.\nTechnical documentation, governance, stakeholder communication, technical consulting, and leadership of multidisciplinary technical teams.\nExperience supporting continuous process improvement and program-maturity initiatives.\n\nEmployee Benefits:\n\nMedical, Dental, & Vision Benefits\nEmployer-paid long-Term & Short-Term Disability,Life Insurance\n401k Planwith generous company matching\n15-dayPTOand11FederalHolidaysforfull-time employees working on Federal Contracts\nEmployee Assistance Program\nSalary dependent on skills and experience\n\nMinimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and/or abilities required.\n\nProblem-Solving-Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in groupproblem-solvingsituations; uses reason even when dealing with emotional topics.\nWritten Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.\nStrategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition;identifiesexternal threats and opportunities; adapts strategy to changing conditions.\nInnovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.\nPlanning/Organizing- Prioritizesand plans work activities; uses time efficiently; plans foradditionalresources; sets goals andobjectives; organizes or schedules other people and their tasks; develops realistic action plans.\nProfessionalism- Approaches others in a tactful manner; reacts well under pressure; treatsothers with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.\nLanguage Skills -Ability to read, analyze,and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability towritereports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.\nMathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.\nReasoning Ability- Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.\nWork Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employeeis regularly required tosit, talk, type or hear. The employee isfrequentlyrequired to walk; use handsandfingers, handle, or feel and reach with hands and arms.\n\nApplicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation, including, but not limited to, criminal history, employment and education verification, and drug testing.\n\nWe are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.","company":"Arcsourcegroup","rawCompany":"arcsourcegroup","city":"Columbia","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-09-29T11:58:45.966Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Digital Accessibility Program Manager","description":"ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management.\n\nWe are seeking a Digital Accessibility Program Manager to support the U.S. Department of Health and Human Services (HHS), Office of the Secretary (OS), Digital Accessibility Program.\n\nAs the Program Manager, this individual oversees contract performance, personnel, deliverables, governance, stakeholder coordination, resource allocation, risk management, and service quality. As the program’s Solutions Architect, this individual directly leads and performs the technical architecture, solution design, systems integration, web-crawler strategy, data integration, automation, and technical-improvement activities.\n\nPosition Location: Remote/telework\n\nClearance Level Required: None\n\nKey Responsibilities:\n\nProgram Management\n\nManage and coordinate all core and optional contract activities, ensuring performanceremainsaligned with HHS Digital Accessibility Programobjectivesand Government priorities.\nDevelop,maintain, and execute the Project Management Plan and supporting Communications, Risk, Scope, Change, and Quality Management Plans.\nManage contract deliverables, schedules, quality requirements, Government review cycles, priorities, dependencies, and deadlines.\nManage contractor resource assignments and workload priorities, align staffing with Government needs, and matrix resources across task areas to prevent single points of failure.\nCollaborate with Government personnel toestablishand maintain key performance indicators; monitor performance and emerging trends; and recommend corrective actions and process improvements based on performance data.\nMaintain program governance, work breakdown structure, and backlog oversight, strategic planning, the program roadmap, risk and issue management, program records, and program-maturity documentation.\nCoordinate with Government stakeholdersregardingpriorities, dependencies, risks, strategicobjectives, and resource needs;facilitateexecutive-level communications and decision-making; andidentifyand escalate significant program risks and issues.\nPlan and conduct Quarterly Program Management Reviews or Quarterly Business Reviews and communicate program status, performance, risks, issues, and decisions to Government and executive stakeholders.\n\nTechnical Solution Architecture\n\nDirectly provide technical architecture and solution-design leadership across the HHS Digital Accessibility Program.\nAssess program requirements and recommend technical solutions, tools, integrations, workflows, and automation opportunities.\nSupport the administration and optimization of the enterprise accessibility web crawler, including its configuration, scanning strategies, integrations, calibration, and governance.\nCollaborate with accessibility testers to evaluate automated scan results, resolve false positives or inconsistencies, and improve scan calibration.\nEnsure technical solutions support applicable Section 508 and WCAG Level AA accessibility requirements.\nDesign scalable approaches for collecting, integrating, analyzing, and reporting accessibility program data from service requests, testing results, web-crawler outputs, helpdesk activities, and other program sources.\nSupport theappropriate integrationof artificial intelligence, machine learning, natural-language processing, dashboards, and automation into accessibility operations.\nProvidetechnical guidance supporting Digital Accessibility Solution Center operations and embedded accessibility SME services.\nIdentifytechnology risks, integration dependencies, technical constraints, and opportunities for modernization.\nDevelop or contribute to technical standards, operating procedures, governance documentation, user guides, and solution roadmaps.\nCollaborate with HHS stakeholders, vendors, accessibility specialists, analysts, and program personnel to recommend sustainable technical solutions.\nSupport the development and continued improvement of customer-facing digital accessibility tools and Microsoft 365 or SharePoint-based capabilities whenrequired.\nParticipate directly in technical troubleshooting and the escalation of significant tool, platform, or service issues.\n\nEducation and Experience:\n\nBachelor’s degree or equivalent relevant professional experience.\nMinimum of 10 years of experience in digital accessibility, solution architecture, systems integration, technical program management, and Federal program management.\nCurrent DHS Trusted Tester certification.\nExpert knowledge of Section 508, WCAG AA, DHS Trusted Testermethodology, and Federal digital accessibility requirements.\n\nPreferred Skills and Experience:\n\nFederal contract and program management, including governance, performance management, risk, scope, change, quality, communications, KPI development, resource management, and executive stakeholder engagement.\nEnterprise solution architecture, systems integration, accessibility testing and monitoring platforms, web crawling, and automated accessibility scanning.\nMicrosoft 365, SharePoint, project-tracking tools, data architecture, analytics, dashboards, reporting, workflow automation, and process improvement.\nApplication of artificial intelligence, machine learning, and natural-language processing to operational data.\nTechnical documentation, governance, stakeholder communication, technical consulting, and leadership of multidisciplinary technical teams.\nExperience supporting continuous process improvement and program-maturity initiatives.\n\nEmployee Benefits:\n\nMedical, Dental, & Vision Benefits\nEmployer-paid long-Term & Short-Term Disability,Life Insurance\n401k Planwith generous company matching\n15-dayPTOand11FederalHolidaysforfull-time employees working on Federal Contracts\nEmployee Assistance Program\nSalary dependent on skills and experience\n\nMinimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and/or abilities required.\n\nProblem-Solving-Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in groupproblem-solvingsituations; uses reason even when dealing with emotional topics.\nWritten Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.\nStrategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition;identifiesexternal threats and opportunities; adapts strategy to changing conditions.\nInnovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.\nPlanning/Organizing- Prioritizesand plans work activities; uses time efficiently; plans foradditionalresources; sets goals andobjectives; organizes or schedules other people and their tasks; develops realistic action plans.\nProfessionalism- Approaches others in a tactful manner; reacts well under pressure; treatsothers with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.\nLanguage Skills -Ability to read, analyze,and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability towritereports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.\nMathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.\nReasoning Ability- Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.\nWork Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employeeis regularly required tosit, talk, type or hear. The employee isfrequentlyrequired to walk; use handsandfingers, handle, or feel and reach with hands and arms.\n\nApplicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation, including, but not limited to, criminal history, employment and education verification, and drug testing.\n\nWe are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.","datePosted":"2026-09-29T11:58:45.966Z","dateModified":"2026-09-29T11:58:45.966Z","hiringOrganization":{"@type":"Organization","name":"Arcsourcegroup","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f1561d18460efe213f23e9a"},"url":"https://jobsearcher.com/jobs/5f1561d18460efe213f23e9a"}}