{"schemaVersion":"jobsearcher.job.v1","id":"5f0e63054785e8a65843d895","url":"https://jobsearcher.com/jobs/5f0e63054785e8a65843d895","canonicalUrl":"https://jobsearcher.com/jobs/5f0e63054785e8a65843d895","title":"Support Tech","description":"Position Overview:\r\nWe are seeking a detail-oriented and proactive individual to join our IT Support team as an IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team.\r\nResponsibilities\r\nProvide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices.\r\nTroubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration.\r\nEducate customers on the software's features, best practices, and usage to ensure they get the most out of the product.\r\nDocument customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce.\r\nCollaborate with the development and technical teams to collaborate with the development and technical teams to elevate complex issues that require advanced troubleshooting.\r\nConduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed.\r\nAssist with product installations, configurations, and training, ensuring that customers can utilize all features provided.\r\nStay up-to-date with new product releases and updates to effectively assist customers with the latest software versions.\r\nRequirements\r\nHigh school diploma or equivalent (some college preferred).\r\nBasic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques.\r\nStrong communication skills with the ability to explain technical concepts clearly and patiently to customers.\r\nAbility to learn quickly and adapt to new software tools and technologies.\r\nStrong problem-solving abilities and attention to detail.\r\nBasic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus).\r\nExcellent organizational skills and the ability to document technical issues accurately.\r\nA customer-centric attitude with a passion for helping others and ensuring their success.\r\nAbility to lift 40 Lbs.\r\nAbility to travel 10% out of the year for company conventions.\r\nPreferred Qualifications\r\n3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome).\r\nFamiliarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools).\r\nCompensation and Benefits\r\nCompetitive hourly wage.\r\n401k Compensation\r\nHealth benefits (medical, dental, and vision).\r\nPaid time off and holidays.\r\nOngoing training in software support, customer service, and product knowledge.\r\nA supportive and collaborative work environment.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:45:18.987Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Tech","description":"Position Overview:\r\nWe are seeking a detail-oriented and proactive individual to join our IT Support team as an IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team.\r\nResponsibilities\r\nProvide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices.\r\nTroubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration.\r\nEducate customers on the software's features, best practices, and usage to ensure they get the most out of the product.\r\nDocument customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce.\r\nCollaborate with the development and technical teams to collaborate with the development and technical teams to elevate complex issues that require advanced troubleshooting.\r\nConduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed.\r\nAssist with product installations, configurations, and training, ensuring that customers can utilize all features provided.\r\nStay up-to-date with new product releases and updates to effectively assist customers with the latest software versions.\r\nRequirements\r\nHigh school diploma or equivalent (some college preferred).\r\nBasic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques.\r\nStrong communication skills with the ability to explain technical concepts clearly and patiently to customers.\r\nAbility to learn quickly and adapt to new software tools and technologies.\r\nStrong problem-solving abilities and attention to detail.\r\nBasic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus).\r\nExcellent organizational skills and the ability to document technical issues accurately.\r\nA customer-centric attitude with a passion for helping others and ensuring their success.\r\nAbility to lift 40 Lbs.\r\nAbility to travel 10% out of the year for company conventions.\r\nPreferred Qualifications\r\n3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome).\r\nFamiliarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools).\r\nCompensation and Benefits\r\nCompetitive hourly wage.\r\n401k Compensation\r\nHealth benefits (medical, dental, and vision).\r\nPaid time off and holidays.\r\nOngoing training in software support, customer service, and product knowledge.\r\nA supportive and collaborative work environment.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:45:18.987Z","dateModified":"2026-08-09T00:45:18.987Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f0e63054785e8a65843d895"},"url":"https://jobsearcher.com/jobs/5f0e63054785e8a65843d895"}}