{"schemaVersion":"jobsearcher.job.v1","id":"5f0c3ab470aeebf4e65a8d4b","url":"https://jobsearcher.com/jobs/5f0c3ab470aeebf4e65a8d4b","canonicalUrl":"https://jobsearcher.com/jobs/5f0c3ab470aeebf4e65a8d4b","title":"Senior Customer Success Manager","description":"Location\n\nUnited States\n\nEmployment Type\n\nFull time\n\nLocation Type\n\nRemote\n\nDepartment\n\nRevenue\n\nCompensation\nUS Tier 1$138K – $187K • Offers Equity • Offers Bonus\nUS Tier 2$127K – $172K • Offers Equity • Offers Bonus\nUS Tier 3$123K – $167K • Offers Equity • Offers Bonus\n\nCoder determines compensation based on the level, role, and location you live in. For more information, please see our Compensation Philosophy.\n\nThis position is leveled as P4. Please feel free to ask any questions about compensation and levels during your initial interview.\nWe’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals.\n\nYou lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.\n\nWhat you’ll do here\n\nOwn onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform\n\nRemove barriers to adoption so customers achieve their desired outcomes expediently\n\nEngage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations\n\nIdentify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions\n\nOversee renewals and forecasting, ensuring timely, successful commitments\n\nServe as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve\n\nMonitor and report on customer health and usage\n\nDevelop deep expertise in Coder’s products to provide global customer coverage\n\nWhat we’re looking for\n\n3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred\n\nWorking knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC\n\nHands-on experience with Salesforce and other industry-standard CS platforms\n\nHistory of building strong relationships across executive, business, and technical stakeholders\n\nConsistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams\n\nHabit of staying current on industry trends, CS best practices, and the competitive landscape\n\nStartup experience\n\nHigh EQ with strong verbal communication and technical writing skills\n\nSelf‑motivated with a creative and analytical approach to problem-solving\n\nBonus tacos if you have\n\n(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)\n\nCustomer success or sales experience focused on developer tools\n\nRenewal management experience\n\nExperience with Totango or a similar Customer Success platform (e.g. Gainsight)\n\nTinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)\n\nAbout Coder\n\nCoder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.\n\nInterview process\n\nWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.\n\nAI use during the interview process\n\nAs an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.\n\nNot permitted: Using AI assistance during conversational interviews.\n\nPermitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.\n\nOur use of AI in hiring\n\nWe use AI tools to help manage our recruitment process efficiently and fairly. Specifically:\n\nAshby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.\n\nGranola takes notes during our interview calls so our team can focus on the conversation with you.\n\nAll hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.\n\nIn accordance with New York City Local Law 144, an independent bias audit has been conducted on \"Automated Employment Decision Tools\"; results are available for Ashby.\n\nIf you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.\n\nCoder is a proud Equal Opportunity Employer\n\nWe are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.","company":"Coder","rawCompany":"coder","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T14:27:35.002Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Customer Success Manager","description":"Location\n\nUnited States\n\nEmployment Type\n\nFull time\n\nLocation Type\n\nRemote\n\nDepartment\n\nRevenue\n\nCompensation\nUS Tier 1$138K – $187K • Offers Equity • Offers Bonus\nUS Tier 2$127K – $172K • Offers Equity • Offers Bonus\nUS Tier 3$123K – $167K • Offers Equity • Offers Bonus\n\nCoder determines compensation based on the level, role, and location you live in. For more information, please see our Compensation Philosophy.\n\nThis position is leveled as P4. Please feel free to ask any questions about compensation and levels during your initial interview.\nWe’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals.\n\nYou lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.\n\nWhat you’ll do here\n\nOwn onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform\n\nRemove barriers to adoption so customers achieve their desired outcomes expediently\n\nEngage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations\n\nIdentify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions\n\nOversee renewals and forecasting, ensuring timely, successful commitments\n\nServe as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve\n\nMonitor and report on customer health and usage\n\nDevelop deep expertise in Coder’s products to provide global customer coverage\n\nWhat we’re looking for\n\n3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred\n\nWorking knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC\n\nHands-on experience with Salesforce and other industry-standard CS platforms\n\nHistory of building strong relationships across executive, business, and technical stakeholders\n\nConsistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams\n\nHabit of staying current on industry trends, CS best practices, and the competitive landscape\n\nStartup experience\n\nHigh EQ with strong verbal communication and technical writing skills\n\nSelf‑motivated with a creative and analytical approach to problem-solving\n\nBonus tacos if you have\n\n(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)\n\nCustomer success or sales experience focused on developer tools\n\nRenewal management experience\n\nExperience with Totango or a similar Customer Success platform (e.g. Gainsight)\n\nTinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)\n\nAbout Coder\n\nCoder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.\n\nInterview process\n\nWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.\n\nAI use during the interview process\n\nAs an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.\n\nNot permitted: Using AI assistance during conversational interviews.\n\nPermitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.\n\nOur use of AI in hiring\n\nWe use AI tools to help manage our recruitment process efficiently and fairly. Specifically:\n\nAshby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.\n\nGranola takes notes during our interview calls so our team can focus on the conversation with you.\n\nAll hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.\n\nIn accordance with New York City Local Law 144, an independent bias audit has been conducted on \"Automated Employment Decision Tools\"; results are available for Ashby.\n\nIf you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.\n\nCoder is a proud Equal Opportunity Employer\n\nWe are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.","datePosted":"2026-08-14T14:27:35.002Z","dateModified":"2026-08-14T14:27:35.002Z","hiringOrganization":{"@type":"Organization","name":"Coder","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5f0c3ab470aeebf4e65a8d4b"},"url":"https://jobsearcher.com/jobs/5f0c3ab470aeebf4e65a8d4b"}}