{"schemaVersion":"jobsearcher.job.v1","id":"5ef0d0dc2deadaf391663d70","url":"https://jobsearcher.com/jobs/5ef0d0dc2deadaf391663d70","canonicalUrl":"https://jobsearcher.com/jobs/5ef0d0dc2deadaf391663d70","title":"Field Support Technician","description":"Skill: Field Support Technician\nMinimum Experience 3+ Years of Field Services/Support Technician\nAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.\nAs an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:\nProvide customer facing end-user support that includes:\nInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.\nPerform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.\nPerform onsite updates, Configuration changes, or Software installations.\nProvide onsite technical assistance to End Users.\nIdentifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.\nManage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.\nCoordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)\nPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs\nCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.\nProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support\nProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.\nProvide On-call support if required outside business hours on a rotational basis\nProvide Hand and Feet support for network data and voice devices\nFSO Telecom task:\nInstallation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)\nConfiguration of phones using SOP and Phones movement.\nUpdate the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.\nTesting the cables using the tester for IP phone and TDM phones from patch panel to user’s desk\nPunching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool\nUpdate the circuit inventory and vendor details for service provider to network voice team.\nCoordination with local vendor for ISP, OEM, channel partner and different team\nDesired Qualifications:\nBS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience\nOne to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.\nExperience with various desktop systems, operating systems, and diverse technical environments.\nExcellent customer service orientation and verbal communication skills.\nExperience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.\nAbility to install software for and troubleshoot a wide range of applications.\nAnalytical thinking and problem-solving ability.\nCompTIA A+ certification or equivalent certification\nFlexible for travelling to remote sites or cluster\nProvide assistance for network relates issues\nShould be able to lift weight up to 30 lbs at waist level\nUpdate the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.\nTesting the cables using the tester for IP phone and TDM phones from patch panel to user’s desk\nPunching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool\nUpdate the circuit inventory and vendor details for service provider to network voice team.\nCoordination with local vendor for ISP, OEM, channel partner and different team.\nHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.\nA candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.\nJob Type: Full-time\nPay: $36,000.00 - $68,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\nfield service support technician: 3 years (Required)\nWork Location: On the road","company":"HCLTech","rawCompany":"hcltech","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:26:20.552Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Support Technician","description":"Skill: Field Support Technician\nMinimum Experience 3+ Years of Field Services/Support Technician\nAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.\nAs an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:\nProvide customer facing end-user support that includes:\nInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.\nPerform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.\nPerform onsite updates, Configuration changes, or Software installations.\nProvide onsite technical assistance to End Users.\nIdentifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.\nManage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.\nCoordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)\nPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs\nCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.\nProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support\nProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.\nProvide On-call support if required outside business hours on a rotational basis\nProvide Hand and Feet support for network data and voice devices\nFSO Telecom task:\nInstallation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)\nConfiguration of phones using SOP and Phones movement.\nUpdate the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.\nTesting the cables using the tester for IP phone and TDM phones from patch panel to user’s desk\nPunching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool\nUpdate the circuit inventory and vendor details for service provider to network voice team.\nCoordination with local vendor for ISP, OEM, channel partner and different team\nDesired Qualifications:\nBS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience\nOne to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.\nExperience with various desktop systems, operating systems, and diverse technical environments.\nExcellent customer service orientation and verbal communication skills.\nExperience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.\nAbility to install software for and troubleshoot a wide range of applications.\nAnalytical thinking and problem-solving ability.\nCompTIA A+ certification or equivalent certification\nFlexible for travelling to remote sites or cluster\nProvide assistance for network relates issues\nShould be able to lift weight up to 30 lbs at waist level\nUpdate the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.\nTesting the cables using the tester for IP phone and TDM phones from patch panel to user’s desk\nPunching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool\nUpdate the circuit inventory and vendor details for service provider to network voice team.\nCoordination with local vendor for ISP, OEM, channel partner and different team.\nHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.\nA candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.\nJob Type: Full-time\nPay: $36,000.00 - $68,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\nfield service support technician: 3 years (Required)\nWork Location: On the road","datePosted":"2026-04-14T10:26:20.552Z","dateModified":"2026-04-14T10:26:20.552Z","hiringOrganization":{"@type":"Organization","name":"HCLTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ef0d0dc2deadaf391663d70"},"url":"https://jobsearcher.com/jobs/5ef0d0dc2deadaf391663d70"}}