{"schemaVersion":"jobsearcher.job.v1","id":"5eebceec0980087d689f038d","url":"https://jobsearcher.com/jobs/5eebceec0980087d689f038d","canonicalUrl":"https://jobsearcher.com/jobs/5eebceec0980087d689f038d","title":"LEAD OFFICE SERVICES ASSOCIATE","description":"Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.\n\nAs a Lead Office Service Associate, you will be responsible for managing a team of office service associates, ensuring the timely completion of tasks, and providing exceptional support to all employees. Your primary focus will be on maintaining a clean, organized, and professional office environment while delivering top-notch customer service. The ideal candidate has excellent leadership skills, a keen attention to detail, and a customer-centric mindset. This role reports to the Client Relations Supervisor.\nSchedule: Monday through Friday, 10 am to 7 pm\nPay: $31-$33/hour, DOE\nLocation: Downtown San Francisco\nDay to day Account Management\nDaily support liaison between client and Forrest Solutions\nManage the day-to-day operational requirements, including requests, inquiries, and issues with the onsite staff ensuring 100% client satisfaction\nEnsure site is tour ready; this includes proper signage, communication board and/or binders updated, and site is neat, clean, and organized\nParticipate in weekly leadership and senior management discussions; Articulate results, challenges, and strategies to meet our client’s objectives.\nClient Experience/ Satisfaction\nBuild strong client relationships, improve, and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.\nContinuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nAssure prompt and positive action on all complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services\nAcknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors\nAdvocate for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate.\nWork with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.\nMail\nPerform essential mail services functions including but not limited to sorting, distributing interoffice mail, conducting scheduled internal runs, use of postage equipment to meter outgoing mail, prepare specialized outgoing mail (certified, registered), and pickup outgoing mail from designated internal zones.\nPrint\nPerform essential print services functions including but not limited to copying, quality control checks, maintain record logs, binding, hole punching, and stapling, and non-technical maintenance of copiers.\nProvide quality reproduction of CD/DVD as requested by customer and/or part of an imaging request\nMeeting Support\nMonitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nEnsure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.\nSetting up training and conference rooms to client’s specifications noted in diagrams and special event forms. Moving airwalls between training rooms to expand or reduce room size as needed.\nMonitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nReception\nBe backup and fill-in for receptionist, covering breaks, lunches and absences.\nCreate a warm and welcoming experience for all clients, internal and external.\nAssist with scheduling meetings and visiting offices.\nFacilities\nInteroffice moves to include furniture moves, meeting set ups, perform other activities such as audio-visual (AV) set up for meetings or conferences.\nPerform essential facilities functions including but not limited to sanitizing designated areas, building maintenance, stocking supplies, ensuring proper use of signage, and other cleaning requirements\nSupports maintenance mechanics and facilities staff by performing “handyman” maintenance duties such as, sheet rocking, plastering, putting up cabinets, light carpentry, hanging pictures and setting or maintaining light fixtures.\n#LI-MT1\nOpensity is an Equal Opportunity Employer.\nWe are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.\nEmployment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.\nOpensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.","company":"Opensity Solutions","rawCompany":"opensity solutions","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-12T10:44:31.179Z","occupations":[{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"LEAD OFFICE SERVICES ASSOCIATE","description":"Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.\n\nAs a Lead Office Service Associate, you will be responsible for managing a team of office service associates, ensuring the timely completion of tasks, and providing exceptional support to all employees. Your primary focus will be on maintaining a clean, organized, and professional office environment while delivering top-notch customer service. The ideal candidate has excellent leadership skills, a keen attention to detail, and a customer-centric mindset. This role reports to the Client Relations Supervisor.\nSchedule: Monday through Friday, 10 am to 7 pm\nPay: $31-$33/hour, DOE\nLocation: Downtown San Francisco\nDay to day Account Management\nDaily support liaison between client and Forrest Solutions\nManage the day-to-day operational requirements, including requests, inquiries, and issues with the onsite staff ensuring 100% client satisfaction\nEnsure site is tour ready; this includes proper signage, communication board and/or binders updated, and site is neat, clean, and organized\nParticipate in weekly leadership and senior management discussions; Articulate results, challenges, and strategies to meet our client’s objectives.\nClient Experience/ Satisfaction\nBuild strong client relationships, improve, and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.\nContinuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nAssure prompt and positive action on all complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services\nAcknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors\nAdvocate for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate.\nWork with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.\nMail\nPerform essential mail services functions including but not limited to sorting, distributing interoffice mail, conducting scheduled internal runs, use of postage equipment to meter outgoing mail, prepare specialized outgoing mail (certified, registered), and pickup outgoing mail from designated internal zones.\nPrint\nPerform essential print services functions including but not limited to copying, quality control checks, maintain record logs, binding, hole punching, and stapling, and non-technical maintenance of copiers.\nProvide quality reproduction of CD/DVD as requested by customer and/or part of an imaging request\nMeeting Support\nMonitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nEnsure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.\nSetting up training and conference rooms to client’s specifications noted in diagrams and special event forms. Moving airwalls between training rooms to expand or reduce room size as needed.\nMonitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.\nReception\nBe backup and fill-in for receptionist, covering breaks, lunches and absences.\nCreate a warm and welcoming experience for all clients, internal and external.\nAssist with scheduling meetings and visiting offices.\nFacilities\nInteroffice moves to include furniture moves, meeting set ups, perform other activities such as audio-visual (AV) set up for meetings or conferences.\nPerform essential facilities functions including but not limited to sanitizing designated areas, building maintenance, stocking supplies, ensuring proper use of signage, and other cleaning requirements\nSupports maintenance mechanics and facilities staff by performing “handyman” maintenance duties such as, sheet rocking, plastering, putting up cabinets, light carpentry, hanging pictures and setting or maintaining light fixtures.\n#LI-MT1\nOpensity is an Equal Opportunity Employer.\nWe are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.\nEmployment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.\nOpensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.","datePosted":"2026-07-12T10:44:31.179Z","dateModified":"2026-07-12T10:44:31.179Z","hiringOrganization":{"@type":"Organization","name":"Opensity Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5eebceec0980087d689f038d"},"url":"https://jobsearcher.com/jobs/5eebceec0980087d689f038d"}}