{"schemaVersion":"jobsearcher.job.v1","id":"5ee24121304a5d5d0ba8e166","url":"https://jobsearcher.com/jobs/5ee24121304a5d5d0ba8e166","canonicalUrl":"https://jobsearcher.com/jobs/5ee24121304a5d5d0ba8e166","title":"Technical Support Representative","description":"Technical Support Representative\nLocation: El Segundo, California, USA (HQ)\nReports To: Director of Support (or Support Leadership)\nRole Type: Full-Time, On-Site\nAbout QuikStor\nQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.\nRole Overview\nThe Technical Support Representative plays a critical role in ensuring QuikStor customers are successful, confident, and supported in their daily use of the platform. This role serves as the primary point of contact for technical and workflow-related questions, issues, and troubleshooting.\nThis is not a call-center role. You will be expected to understand QuikStor’s platform deeply, think critically about customer issues, and collaborate closely with Implementation, Product, QA, and Engineering to resolve problems and improve the product over time.\nSuccess in this role is measured by customer satisfaction, issue resolution quality, responsiveness, and the ability to identify patterns that drive long-term product and operational improvements.\nKey Responsibilities\nCustomer Support & Issue Resolution\nServe as a front-line technical support resource for QuikStor customers via phone, email, and chat\nTroubleshoot application issues across leasing, billing, payments, access control, reporting, and integrations\nClearly explain solutions and workflows to non-technical users in a calm, professional manner\nOwn customer issues from intake through resolution, ensuring timely follow-up and closure\nTechnical Troubleshooting & Escalation\nDiagnose and document technical issues with sufficient detail for Engineering and QA escalation\nIdentify root causes and distinguish between user error, configuration issues, and system defects\nCollaborate with Engineering and Product teams to validate fixes and communicate outcomes to customers\nDocumentation & Knowledge Management\nMaintain clear, accurate case notes and internal documentation\nContribute to customer-facing help articles, internal runbooks, and training materials\nIdentify recurring issues and propose documentation or product improvements to reduce friction\nCross-Functional Collaboration\nPartner with Implementation to support new customer onboarding and early lifecycle questions\nProvide feedback to Product on usability gaps, edge cases, and customer pain points\nSupport QA efforts by reproducing issues and validating fixes when needed\nCustomer Advocacy & Product Insight\nAct as the voice of the customer within the organization\nIdentify trends and systemic issues that impact customer experience\nHelp shape a support organization that scales with the business while maintaining quality\nRequired Qualifications\n2 to 4+ years of experience in a technical support or customer support role at a B2B SaaS company\nExperience supporting a complex, transactional software platform\nStrong troubleshooting and problem-solving skills\nExcellent written and verbal communication skills\nHigh attention to detail and strong documentation discipline\nAbility to work effectively in a fast-growing, high-accountability environment\nComfortable managing multiple cases and priorities simultaneously\nPreferred Qualifications\nExperience supporting property management, proptech, fintech, or operational SaaS platforms\nFamiliarity with payment processing, accounting concepts, or access control systems\nExperience with support tools such as Intercom, Zendesk, or similar platforms\nExposure to APIs, SQL, or basic technical diagnostics\nLocation & Work Environment\nThis role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support collaboration with Support, Product, Engineering, and Implementation teams. Occasional travel may be required for internal planning or training but is not a core requirement of the role.\nBenefits\nMedical, Dental, Vision, and Life Insurance\n401k Retirement Plan\nVacation and Sick Time\n20 Remote Workdays per Year\nAnnual Bonus\nEmployee Assistance Program\nEducation Assistance Program\nEmployee Discount Store\nDiscounted Storage\nEquity Opportunities\nAndasol Management Inc. is an equal opportunity employer. Andasol Management Inc. does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com.","company":"Quikstorselfstorage","rawCompany":"quikstorselfstorage","city":"El Segundo","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:01:23.386Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Technical Support Representative\nLocation: El Segundo, California, USA (HQ)\nReports To: Director of Support (or Support Leadership)\nRole Type: Full-Time, On-Site\nAbout QuikStor\nQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.\nRole Overview\nThe Technical Support Representative plays a critical role in ensuring QuikStor customers are successful, confident, and supported in their daily use of the platform. This role serves as the primary point of contact for technical and workflow-related questions, issues, and troubleshooting.\nThis is not a call-center role. You will be expected to understand QuikStor’s platform deeply, think critically about customer issues, and collaborate closely with Implementation, Product, QA, and Engineering to resolve problems and improve the product over time.\nSuccess in this role is measured by customer satisfaction, issue resolution quality, responsiveness, and the ability to identify patterns that drive long-term product and operational improvements.\nKey Responsibilities\nCustomer Support & Issue Resolution\nServe as a front-line technical support resource for QuikStor customers via phone, email, and chat\nTroubleshoot application issues across leasing, billing, payments, access control, reporting, and integrations\nClearly explain solutions and workflows to non-technical users in a calm, professional manner\nOwn customer issues from intake through resolution, ensuring timely follow-up and closure\nTechnical Troubleshooting & Escalation\nDiagnose and document technical issues with sufficient detail for Engineering and QA escalation\nIdentify root causes and distinguish between user error, configuration issues, and system defects\nCollaborate with Engineering and Product teams to validate fixes and communicate outcomes to customers\nDocumentation & Knowledge Management\nMaintain clear, accurate case notes and internal documentation\nContribute to customer-facing help articles, internal runbooks, and training materials\nIdentify recurring issues and propose documentation or product improvements to reduce friction\nCross-Functional Collaboration\nPartner with Implementation to support new customer onboarding and early lifecycle questions\nProvide feedback to Product on usability gaps, edge cases, and customer pain points\nSupport QA efforts by reproducing issues and validating fixes when needed\nCustomer Advocacy & Product Insight\nAct as the voice of the customer within the organization\nIdentify trends and systemic issues that impact customer experience\nHelp shape a support organization that scales with the business while maintaining quality\nRequired Qualifications\n2 to 4+ years of experience in a technical support or customer support role at a B2B SaaS company\nExperience supporting a complex, transactional software platform\nStrong troubleshooting and problem-solving skills\nExcellent written and verbal communication skills\nHigh attention to detail and strong documentation discipline\nAbility to work effectively in a fast-growing, high-accountability environment\nComfortable managing multiple cases and priorities simultaneously\nPreferred Qualifications\nExperience supporting property management, proptech, fintech, or operational SaaS platforms\nFamiliarity with payment processing, accounting concepts, or access control systems\nExperience with support tools such as Intercom, Zendesk, or similar platforms\nExposure to APIs, SQL, or basic technical diagnostics\nLocation & Work Environment\nThis role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support collaboration with Support, Product, Engineering, and Implementation teams. Occasional travel may be required for internal planning or training but is not a core requirement of the role.\nBenefits\nMedical, Dental, Vision, and Life Insurance\n401k Retirement Plan\nVacation and Sick Time\n20 Remote Workdays per Year\nAnnual Bonus\nEmployee Assistance Program\nEducation Assistance Program\nEmployee Discount Store\nDiscounted Storage\nEquity Opportunities\nAndasol Management Inc. is an equal opportunity employer. Andasol Management Inc. does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com.","datePosted":"2026-04-14T11:01:23.386Z","dateModified":"2026-04-14T11:01:23.386Z","hiringOrganization":{"@type":"Organization","name":"Quikstorselfstorage","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Segundo","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ee24121304a5d5d0ba8e166"},"url":"https://jobsearcher.com/jobs/5ee24121304a5d5d0ba8e166"}}