Senior Wireless Support Engineer

This role is based on site in vibrant city of San Juan, Puerto Rico, offering the opportunity to work closely with a dynamic team in a highly collaborative environment. The company is committed to supporting top talent and proudly provides a comprehensive relocation package to make your transition seamless and exciting.Job Description:The job family spans across multiple engineering disciplines. Work consists of designing,developing, analyzing, troubleshooting and debugging systems, software and solutions forresearch and/or research development of product, services, and solutions for company’sportfolio. Requires a broad knowledge and application of engineering disciplines,methodologies and tools, focused in networking.Contributions impact technical components of company products, solutions, or servicesregularly and sustainable. Applies advanced subject matter knowledge to solve complexbusiness issues and is regarded as a subject matter expert. Provides expertise andpartnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine bestmethod for achieving objectives. May provide team leadership and mentoring to others.Responsibilities:• Triage and Resolve Customer Support Escalations from multiple inboundchannels.• Meet or exceed customer expectations on response quality, timeliness of responsesand overall customer experience.• Build and maintain layer 2/3 network testbeds.• Understand features and reproduce customer issues.• File tickets on bugs found.• Analyze logs and pinpoint root causes.• Work with developers and drive solutions.• Participate in relevant meetings and discussions and provide status reports.• Drives innovation and integration of new technologies into projects and activities inthe engineering design organization.• Provides guidance and mentoring to less- experienced staff members.Education and Experience Required:• Bachelor's or Master's degree in Computer Science, Computer Engineering, focus innetworking preferred.• Typically 6-10 years experience.Knowledge and Skills:• Knowledge in Layer 2 and Layer 3 Networking• Knowledge in 802.11 Wi-Fi standards• Using and evaluating appropriate engineering design tools and software packages todesign components and solutions.• Excellent analytical and problem-solving skills.• Conducting reviews of material specifications and hardware, software, andelectrical component design.• Evaluating forms of empirical analysis, modeling and testing methodologies tovalidate product designs and specifications.• Excellent written and verbal communication skills; mastery in English and locallanguage. Ability to effectively communicate product architectures, designproposals and negotiate options at senior management levels.Additional Skills:Cloud Architectures, Cross Domain Knowledge, Design Thinking, DevelopmentFundamentals, DevOps, Distributed Computing, Microservices Fluency, Full StackDevelopment, Security-First Mindset, User Experience (UX)