{"schemaVersion":"jobsearcher.job.v1","id":"5ecf2be98d9c2550fa7ae582","url":"https://jobsearcher.com/jobs/5ecf2be98d9c2550fa7ae582","canonicalUrl":"https://jobsearcher.com/jobs/5ecf2be98d9c2550fa7ae582","title":"Server, Restaurant","description":"Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America\r\nJob Description Posted Monday, June 22, 2026 at 5:00 AM\r\nThe Hilton Garden Inn Hampton Coliseum Central\r\nSECTION ONE: MCR Universal Role Standards\r\nEXECUTIVE SUMMARY\r\nCLEANLINESS and FRIENDLINESS!\r\nThe MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.\r\nAREAS OF EXCELLENCE\r\nHappy Guests\r\nSpotless Cleanliness\r\nProduct Consistency & Quality\r\nTeamwork\r\nDuties and Expectations\r\n1. Happy Guests\r\nGuest Relations: Greet guests happily upon arrival and throughout their stay with a smile.\r\nName Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.\r\nGuest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.\r\nRecovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.\r\nHotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.\r\nEvents: Awareness and support for all groups and events at the hotel.\r\nTechnology: Understanding of relevant technology for each role.\r\nPhone Etiquette: Answer all incoming calls with friendly service using the approved greeting.\r\n2. Spotless Cleanliness\r\nSparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.\r\nPitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.\r\nHospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.\r\n3. Product Consistency & Quality\r\nChecklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.\r\nShift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.\r\nFlawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.\r\n4. Teamwor k\r\nCommunication: Communication between Team Members should be clear, honest, and professional.\r\nCan Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.\r\nCollaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.\r\nSECTION TWO: Role Specific Duties and Expectations\r\nThe Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.\r\nResponsibilities\r\nFriendly Greeting: Greet guests and give a clear and correct description of food and beverage options.\r\nQuick Delivery: Deliver hot to order items from kitchen to tables.\r\nPOS Skills: Input orders into computer and secure accurate payment.\r\nBarista: Prepare coffee as well as other specialized drinks.\r\nTable Manicure: Clear, clean, and reset tables for dining as needed.\r\nGuest Service: Observe diners and respond to requests.\r\nSide work: Complete daily inventory prep sheet and other side work allowable by labor rules.\r\nMenu Knowledge: Knowledge and familiarity of current food and beverage offerings.\r\nSeating: Escort guests to tables as needed.\r\nFood Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.\r\nCleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.\r\nGeneral Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.\r\nSECTION THREE: Success Metrics\r\nHappy Guests\r\nManagement Performance Ratings\r\nGuest Satisfaction Scores/Intent to Return\r\nSpotless Cleanliness\r\nGM/AGM Spot Checks\r\nLeadership Walk-throughs (RVP, etc.)\r\nGuest Ratings/Reviews\r\nProduct Consistency & Quality\r\nChecklist Tracking\r\nManagement Performance Ratings\r\nGuest Ratings\r\nTeamwork\r\nManagement Performance Ratings\r\nSECTION FOUR: Qualifications & Requirements\r\nQualifications & Requirements:\r\nWork Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.\r\nMust have a positive attitude and willingness to learn.\r\nAbility to follow instructions, assigned tasks, and meet deadlines.\r\nAlways provide friendly service with a smile to guests.\r\nFlexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.\r\nMust arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.Neverwork while clocked out.\r\nMust clock in/out for breaks at the designated time on your schedule.\r\nMust provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.\r\nPhysical Working Demands & Working Environment:\r\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:\r\nStanding: Remaining upright on the feet, particularly for sustained periods of time.\r\nWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.\r\nRepetitive Motions: Making substantial movements (motions) of the\r\nwrists, hands, and/or fingers.\r\nLifting: Carrying certain laundry supplies, linens and other items.\r\nLanguage + Reasoning Skills:\r\nRead, write, understand and communicate with others effectively using the English language.\r\nNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.This document does not create an employment contract, implied or otherwise, other than an at-will relationship.\r\nOur Company\r\nMCR is the 3rd-largest hotel owner-operator in the United States.\r\nFounded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.\r\nMCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .\r\nMCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.\r\nMCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .\r\nMCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .\r\nFor the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA\r\nWhat we offer/What's in it for you?\r\nWeekly Pay\r\nPaid Time Off\r\nRetirement Options\r\nHealth, Dental, Vision Insurance- available after 30 days of employment for full-time team members\r\nHilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America\r\nJ-18808-Ljbffr","company":"Mcrhotelscom","rawCompany":"mcrhotelscom","city":"Hampton","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-13T01:55:11.354Z","occupations":[{"code":"35-3031.00","title":"Waiters and Waitresses","slug":"waiters-and-waitresses"},{"code":"35-3041.00","title":"Food Servers, Nonrestaurant","slug":"food-servers-nonrestaurant"},{"code":"35-9011.00","title":"Dining Room and Cafeteria Attendants and Bartender Helpers","slug":"dining-room-and-cafeteria-attendants-and-bartender-helpers"}],"industries":[{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Server, Restaurant","description":"Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America\r\nJob Description Posted Monday, June 22, 2026 at 5:00 AM\r\nThe Hilton Garden Inn Hampton Coliseum Central\r\nSECTION ONE: MCR Universal Role Standards\r\nEXECUTIVE SUMMARY\r\nCLEANLINESS and FRIENDLINESS!\r\nThe MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.\r\nAREAS OF EXCELLENCE\r\nHappy Guests\r\nSpotless Cleanliness\r\nProduct Consistency & Quality\r\nTeamwork\r\nDuties and Expectations\r\n1. Happy Guests\r\nGuest Relations: Greet guests happily upon arrival and throughout their stay with a smile.\r\nName Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.\r\nGuest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.\r\nRecovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.\r\nHotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.\r\nEvents: Awareness and support for all groups and events at the hotel.\r\nTechnology: Understanding of relevant technology for each role.\r\nPhone Etiquette: Answer all incoming calls with friendly service using the approved greeting.\r\n2. Spotless Cleanliness\r\nSparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.\r\nPitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.\r\nHospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.\r\n3. Product Consistency & Quality\r\nChecklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.\r\nShift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.\r\nFlawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.\r\n4. Teamwor k\r\nCommunication: Communication between Team Members should be clear, honest, and professional.\r\nCan Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.\r\nCollaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.\r\nSECTION TWO: Role Specific Duties and Expectations\r\nThe Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.\r\nResponsibilities\r\nFriendly Greeting: Greet guests and give a clear and correct description of food and beverage options.\r\nQuick Delivery: Deliver hot to order items from kitchen to tables.\r\nPOS Skills: Input orders into computer and secure accurate payment.\r\nBarista: Prepare coffee as well as other specialized drinks.\r\nTable Manicure: Clear, clean, and reset tables for dining as needed.\r\nGuest Service: Observe diners and respond to requests.\r\nSide work: Complete daily inventory prep sheet and other side work allowable by labor rules.\r\nMenu Knowledge: Knowledge and familiarity of current food and beverage offerings.\r\nSeating: Escort guests to tables as needed.\r\nFood Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.\r\nCleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.\r\nGeneral Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.\r\nSECTION THREE: Success Metrics\r\nHappy Guests\r\nManagement Performance Ratings\r\nGuest Satisfaction Scores/Intent to Return\r\nSpotless Cleanliness\r\nGM/AGM Spot Checks\r\nLeadership Walk-throughs (RVP, etc.)\r\nGuest Ratings/Reviews\r\nProduct Consistency & Quality\r\nChecklist Tracking\r\nManagement Performance Ratings\r\nGuest Ratings\r\nTeamwork\r\nManagement Performance Ratings\r\nSECTION FOUR: Qualifications & Requirements\r\nQualifications & Requirements:\r\nWork Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.\r\nMust have a positive attitude and willingness to learn.\r\nAbility to follow instructions, assigned tasks, and meet deadlines.\r\nAlways provide friendly service with a smile to guests.\r\nFlexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.\r\nMust arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.Neverwork while clocked out.\r\nMust clock in/out for breaks at the designated time on your schedule.\r\nMust provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.\r\nPhysical Working Demands & Working Environment:\r\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:\r\nStanding: Remaining upright on the feet, particularly for sustained periods of time.\r\nWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.\r\nRepetitive Motions: Making substantial movements (motions) of the\r\nwrists, hands, and/or fingers.\r\nLifting: Carrying certain laundry supplies, linens and other items.\r\nLanguage + Reasoning Skills:\r\nRead, write, understand and communicate with others effectively using the English language.\r\nNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.This document does not create an employment contract, implied or otherwise, other than an at-will relationship.\r\nOur Company\r\nMCR is the 3rd-largest hotel owner-operator in the United States.\r\nFounded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.\r\nMCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .\r\nMCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.\r\nMCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .\r\nMCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .\r\nFor the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA\r\nWhat we offer/What's in it for you?\r\nWeekly Pay\r\nPaid Time Off\r\nRetirement Options\r\nHealth, Dental, Vision Insurance- available after 30 days of employment for full-time team members\r\nHilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America\r\nJ-18808-Ljbffr","datePosted":"2026-08-13T01:55:11.354Z","dateModified":"2026-08-13T01:55:11.354Z","hiringOrganization":{"@type":"Organization","name":"Mcrhotelscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hampton","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ecf2be98d9c2550fa7ae582"},"url":"https://jobsearcher.com/jobs/5ecf2be98d9c2550fa7ae582"}}