{"schemaVersion":"jobsearcher.job.v1","id":"5eb7f33d93c2104296689717","url":"https://jobsearcher.com/jobs/5eb7f33d93c2104296689717","canonicalUrl":"https://jobsearcher.com/jobs/5eb7f33d93c2104296689717","title":"Solutions Architect","description":"Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\nOur AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\nFounded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\nWhat’s the opportunity?\nAs a Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\nThis role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\nWhat Will I Be Doing?\nAssist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\nAdvise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\nLead technical discovery sessions, assess customer requirements and design scalable solutions.\nSolve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.\nProvide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\nDevelop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\nSupport security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\nAdvocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\nDevelop technical content, including documentation, integration guides, and knowledge-sharing resources.\nWhat Skills Do I Need?\n4+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\nStrong technical expertise in APIs, integrations, and automation frameworks.\nProficiency in REST APIs, JavaScript, HTML and CSS.\nDeep understanding of AI-driven automation, LLMs, and customer support technologies.\nExperience with security reviews, compliance requirements, and enterprise IT environments.\nExcellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\nA problem-solver who thrives in fast-paced environments and can manage multiple projects.\nPassionate about customer success, with a track record of helping businesses adopt and scale new technologies.\nExperience with Intercom or similar customer support platforms is a plus.\nBenefits\nWe are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\nCompetitive salary and meaningful equity\nComprehensive medical, dental, and vision coverage\nRegular compensation reviews - great work is rewarded!\nFlexible paid time off policy\nPaid Parental Leave Program\n401k plan & match\nIn-office bicycle storage\nFun events for Intercomrades, friends, and family!\nProof of eligibility to work in the United States is required.\nThe OTE range for this role is targeted at $163,000 - $215,000 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\nPolicies\nIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\nWe have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.\nIntercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.","company":"Intercom","rawCompany":"intercom","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T12:19:41.709Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Architect","description":"Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\nOur AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\nFounded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\nWhat’s the opportunity?\nAs a Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\nThis role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\nWhat Will I Be Doing?\nAssist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\nAdvise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\nLead technical discovery sessions, assess customer requirements and design scalable solutions.\nSolve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.\nProvide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\nDevelop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\nSupport security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\nAdvocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\nDevelop technical content, including documentation, integration guides, and knowledge-sharing resources.\nWhat Skills Do I Need?\n4+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\nStrong technical expertise in APIs, integrations, and automation frameworks.\nProficiency in REST APIs, JavaScript, HTML and CSS.\nDeep understanding of AI-driven automation, LLMs, and customer support technologies.\nExperience with security reviews, compliance requirements, and enterprise IT environments.\nExcellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\nA problem-solver who thrives in fast-paced environments and can manage multiple projects.\nPassionate about customer success, with a track record of helping businesses adopt and scale new technologies.\nExperience with Intercom or similar customer support platforms is a plus.\nBenefits\nWe are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\nCompetitive salary and meaningful equity\nComprehensive medical, dental, and vision coverage\nRegular compensation reviews - great work is rewarded!\nFlexible paid time off policy\nPaid Parental Leave Program\n401k plan & match\nIn-office bicycle storage\nFun events for Intercomrades, friends, and family!\nProof of eligibility to work in the United States is required.\nThe OTE range for this role is targeted at $163,000 - $215,000 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\nPolicies\nIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\nWe have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.\nIntercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.","datePosted":"2026-07-15T12:19:41.709Z","dateModified":"2026-07-15T12:19:41.709Z","hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5eb7f33d93c2104296689717"},"url":"https://jobsearcher.com/jobs/5eb7f33d93c2104296689717"}}