{"schemaVersion":"jobsearcher.job.v1","id":"5e9b597b4f0bc0336c085fae","url":"https://jobsearcher.com/jobs/5e9b597b4f0bc0336c085fae","canonicalUrl":"https://jobsearcher.com/jobs/5e9b597b4f0bc0336c085fae","title":"Assistant Technical Support Manager - Remote","description":"About Our ClientThe organization operates in the telecommunications industry, providing fiber internet services primarily to communities across California. Since 1994, it has focused on delivering reliable, high-speed internet while maintaining a customer-centric approach built on personal relationships, community connection, integrity, and teamwork.About the OpportunityThe Assistant Technical Support Manager supports the management and daily operations of the technical support team. This role helps drive efficient service delivery, strong team performance, and timely resolution of complex technical issues. As a secondary escalation point, the position also contributes to workflow improvements, employee development, and a consistent customer experience.Responsibilities• Assist in leading and supporting technical support representatives through daily coaching and guidance.• Reinforce performance expectations, service standards, and departmental goals.• Provide real-time support and feedback for technical and performance challenges.• Promote a positive, collaborative, and team-oriented work environment.• Support the development and delivery of technical training programs.• Assist with employee onboarding and ongoing technical coaching.• Encourage knowledge sharing and continuous learning across the support team.• Maintain current knowledge of products, services, technical processes, and industry best practices.• Serve as a secondary escalation point for complex technical issues.• Resolve escalated tickets accurately and within established timeframes.• Monitor support interactions to promote quality and consistency.• Support daily technical support operations and workflow coordination.• Ensure appropriate workload distribution to meet service and performance targets.• Handle technical support tickets during high-volume or critical periods.• Manage customer support across multiple communication channels.• Identify opportunities for process improvements and support their implementation.Requirements• Eligibility to work in the United States without sponsorship.• Minimum age of 18 years.• High school diploma or GED required; bachelor’s degree preferred.• 3–5 years of technical support experience, preferably within telecommunications.• Leadership or supervisory experience in a technical support environment preferred.• Strong understanding of customer service principles and technical troubleshooting.• Proficiency with CRM software.• Ability to manage competing priorities in a fast-paced environment.• Availability to work nights, weekends, holidays, and overtime as needed.• Strong English verbal and written communication skills; bilingual skills are a plus.• Proficiency with Microsoft Office and teleconferencing applications.Pay Range and Compensation Package• Annual compensation of $72,000.Benefits & Perks• 100% company-paid medical insurance.• 100% company-paid dental insurance.• Free fiber internet service.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","company":"Remotehunter","rawCompany":"remotehunter","city":"Denver","state":"CO","isRemote":true,"isActive":false,"createdAt":"2026-08-28T08:08:17.678Z","occupations":[{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-9052.00","title":"Telecommunications Line Installers and Repairers","slug":"telecommunications-line-installers-and-repairers"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Technical Support Manager - Remote","description":"About Our ClientThe organization operates in the telecommunications industry, providing fiber internet services primarily to communities across California. Since 1994, it has focused on delivering reliable, high-speed internet while maintaining a customer-centric approach built on personal relationships, community connection, integrity, and teamwork.About the OpportunityThe Assistant Technical Support Manager supports the management and daily operations of the technical support team. This role helps drive efficient service delivery, strong team performance, and timely resolution of complex technical issues. As a secondary escalation point, the position also contributes to workflow improvements, employee development, and a consistent customer experience.Responsibilities• Assist in leading and supporting technical support representatives through daily coaching and guidance.• Reinforce performance expectations, service standards, and departmental goals.• Provide real-time support and feedback for technical and performance challenges.• Promote a positive, collaborative, and team-oriented work environment.• Support the development and delivery of technical training programs.• Assist with employee onboarding and ongoing technical coaching.• Encourage knowledge sharing and continuous learning across the support team.• Maintain current knowledge of products, services, technical processes, and industry best practices.• Serve as a secondary escalation point for complex technical issues.• Resolve escalated tickets accurately and within established timeframes.• Monitor support interactions to promote quality and consistency.• Support daily technical support operations and workflow coordination.• Ensure appropriate workload distribution to meet service and performance targets.• Handle technical support tickets during high-volume or critical periods.• Manage customer support across multiple communication channels.• Identify opportunities for process improvements and support their implementation.Requirements• Eligibility to work in the United States without sponsorship.• Minimum age of 18 years.• High school diploma or GED required; bachelor’s degree preferred.• 3–5 years of technical support experience, preferably within telecommunications.• Leadership or supervisory experience in a technical support environment preferred.• Strong understanding of customer service principles and technical troubleshooting.• Proficiency with CRM software.• Ability to manage competing priorities in a fast-paced environment.• Availability to work nights, weekends, holidays, and overtime as needed.• Strong English verbal and written communication skills; bilingual skills are a plus.• Proficiency with Microsoft Office and teleconferencing applications.Pay Range and Compensation Package• Annual compensation of $72,000.Benefits & Perks• 100% company-paid medical insurance.• 100% company-paid dental insurance.• Free fiber internet service.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","datePosted":"2026-08-28T08:08:17.678Z","dateModified":"2026-08-28T08:08:17.678Z","hiringOrganization":{"@type":"Organization","name":"Remotehunter","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5e9b597b4f0bc0336c085fae"},"url":"https://jobsearcher.com/jobs/5e9b597b4f0bc0336c085fae"}}