{"schemaVersion":"jobsearcher.job.v1","id":"5e906b6dfed862a7bf629d86","url":"https://jobsearcher.com/jobs/5e906b6dfed862a7bf629d86","canonicalUrl":"https://jobsearcher.com/jobs/5e906b6dfed862a7bf629d86","title":"Associate Client Support Representative (REMOTE)","description":"Associate Client Support RepresentativeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support.Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.Job Responsibilities:Call HandlingInbound calls – All ClientsOutbound calls – Collections, Product and Sales SupportLog call notes in SalesforceCustomer Relationship ManagementMaintain client relationships focused on customer satisfaction and retentionEducate clients on product and program enhancementsCompliance monitoring and managementCreate Corporate Client reports as neededMaintain and track communication with clientsLiaison to other teams and/or resourcesFlexibility in work schedule is a necessityFacilitate information flow to all relevant partiesSupport Client Relationship Manager and Client Services Manager as neededComplete additional projects as assignedCustomer EducationOngoing knowledge base of Compliance guidelinesOngoing product supportEditor/tool knowledge base and supportGuide customers through Corporate Client Intranets, policies and proceduresTroubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questionsEntering issues for Development to further investigateClose case and follow up with customer on resolutionWebsite Creation and MaintenanceBuild a variety of new websites as new sales are confirmedReview and process product update requestsReview and update html coding on a variety of site typesMonitor adherence to Compliance guidelinesSend follow up emails to clients to confirm completion of taskMay perform other duties/responsibilities as needed or assignedPreferred Qualifications:Bachelor's degree or equivalent experience preferredAt least three years of customer service experience.Skills/Competencies:Functional/technical skillsAttention to detailStrong written and verbal communication skillsComfort with online marketing solutionsComfort with AI applicationsProcess management experienceAbility to work under tight deadlinesProficient in Microsoft Office applications - Word, Excel, PowerpointAbility to sit for long periods of timeAbility to maintain professional verbal conversations for the majority of the shiftAbility to enter data while maintaining customer communicationHourly range $20-21/hr plus bonusBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.","company":"Broadridge Financial Solutions","rawCompany":"broadridge financial solutions","isRemote":true,"isActive":false,"createdAt":"2026-07-17T00:51:22.205Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541613","title":"Marketing Consulting Services","slug":"marketing-consulting-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Client Support Representative (REMOTE)","description":"Associate Client Support RepresentativeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support.Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.Job Responsibilities:Call HandlingInbound calls – All ClientsOutbound calls – Collections, Product and Sales SupportLog call notes in SalesforceCustomer Relationship ManagementMaintain client relationships focused on customer satisfaction and retentionEducate clients on product and program enhancementsCompliance monitoring and managementCreate Corporate Client reports as neededMaintain and track communication with clientsLiaison to other teams and/or resourcesFlexibility in work schedule is a necessityFacilitate information flow to all relevant partiesSupport Client Relationship Manager and Client Services Manager as neededComplete additional projects as assignedCustomer EducationOngoing knowledge base of Compliance guidelinesOngoing product supportEditor/tool knowledge base and supportGuide customers through Corporate Client Intranets, policies and proceduresTroubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questionsEntering issues for Development to further investigateClose case and follow up with customer on resolutionWebsite Creation and MaintenanceBuild a variety of new websites as new sales are confirmedReview and process product update requestsReview and update html coding on a variety of site typesMonitor adherence to Compliance guidelinesSend follow up emails to clients to confirm completion of taskMay perform other duties/responsibilities as needed or assignedPreferred Qualifications:Bachelor's degree or equivalent experience preferredAt least three years of customer service experience.Skills/Competencies:Functional/technical skillsAttention to detailStrong written and verbal communication skillsComfort with online marketing solutionsComfort with AI applicationsProcess management experienceAbility to work under tight deadlinesProficient in Microsoft Office applications - Word, Excel, PowerpointAbility to sit for long periods of timeAbility to maintain professional verbal conversations for the majority of the shiftAbility to enter data while maintaining customer communicationHourly range $20-21/hr plus bonusBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.","datePosted":"2026-07-17T00:51:22.205Z","dateModified":"2026-07-17T00:51:22.205Z","hiringOrganization":{"@type":"Organization","name":"Broadridge Financial Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5e906b6dfed862a7bf629d86"},"url":"https://jobsearcher.com/jobs/5e906b6dfed862a7bf629d86"}}