{"schemaVersion":"jobsearcher.job.v1","id":"5e66f4a9b12ab0cadc729b59","url":"https://jobsearcher.com/jobs/5e66f4a9b12ab0cadc729b59","canonicalUrl":"https://jobsearcher.com/jobs/5e66f4a9b12ab0cadc729b59","title":"Support Associate II","description":"Support Associate II\r\nCategory: Business Analysis (functional and technical)\r\nMain location: United States, Florida, Miami\r\nPosition ID: J0126-0688\r\nEmployment Type: Full Time\r\nU.S. - CGI Federal roles - Visa and Passport (https://youtu.be/-n1ceiTVIRY)\r\nBy playing this video you consent to Google/YouTube processing your data and using cookies -Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .\r\nPosition Description:\r\nCGI Federal is looking for experienced Support Associates to support the Miami Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.\r\nYour future duties and responsibilities:\r\n\r\n\r\nOperate various equipment for high-speed scanning, mail out, and metering of mail.\r\n\r\n\r\nPrepare and mail envelopes with correct passport and corresponding supporting documents.\r\n\r\n\r\nBox and archive files for storage purposes.\r\n\r\n\r\nInterface with passport applicants at Agency/Center Information and Will-Call counters:\r\n\r\n\r\nAt the Information Station, ensure appointment is scheduled;\r\n\r\n\r\nReview passport application, photograph, identification and supporting documentation for completeness prior to adjudication;\r\n\r\n\r\nEnsure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.\r\n\r\n\r\nPrior to distributing to applicants, print and review passport books for accuracy and quality.\r\n\r\n\r\nProcess refund/reimbursement requests.\r\n\r\n\r\nGenerate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.\r\n\r\n\r\nAssist with Acceptance Agent training: prepare training materials, conduct \"meet-and- greets,\" set-up training sessions, conduct office tours, etc.\r\n\r\n\r\nAssist CSM in maintaining and cataloging electronic records of passport acceptance facilities.\r\n\r\n\r\nContact applicants to request necessary documents.\r\n\r\n\r\nResolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.\r\n\r\n\r\nPer the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.\r\n\r\n\r\nRequired qualifications to be successful in this role:\r\n\r\n\r\nHS diploma or GED\r\n\r\n\r\nThree years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts\r\n\r\n\r\nTwo years of experience utilizing a variety of office software, specifically Microsoft Office\r\n\r\n\r\nCapable of performing tasks while maintaining a high level of accuracy\r\n\r\n\r\nAbility to work in one place and traverse the office on a continuing basis\r\n\r\n\r\nMust maintain constant awareness of all aspects of internal and external security\r\n\r\n\r\nAbility to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment\r\n\r\n\r\nDue to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.\r\n\r\n\r\nSelected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.\r\n\r\n\r\nHourly Rate: 18.65/hour\r\nCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.\r\nCGI Federals benefits are offered to eligible professionals on their first day of employment to include\r\nEligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.\r\n401(k) Plan and Profit Participation for eligible professionals\r\nAdditional benefits determined by your Service Contract Act\r\nPaid Time Off (PTO)\r\nPaid Federal Holidays\r\nHealth & Welfare Benefits\r\n#CGIFederalJob\r\n#PassportUS\r\nSkills:\r\n\r\n\r\nCommunication (Oral/Written)\r\n\r\n\r\nCustomer Service & Support\r\n\r\n\r\nDetail-oriented\r\n\r\n\r\nMicrosoft Office\r\n\r\n\r\nWhat you can expect from us:\r\nTogether, as owners, let's turn meaningful insights into action.\r\nLife at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...\r\nYou are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.\r\nYour work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.\r\nYou'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.\r\nCome join our team-one of the largest IT and business consulting services firms in the world.\r\nQualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.\r\nCGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.\r\nWe make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.\r\nAll CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.\r\nCGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.","company":"CGI Technologies Solutions","rawCompany":"cgi technologies solutions","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-05-02T20:28:40.122Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Associate II","description":"Support Associate II\r\nCategory: Business Analysis (functional and technical)\r\nMain location: United States, Florida, Miami\r\nPosition ID: J0126-0688\r\nEmployment Type: Full Time\r\nU.S. - CGI Federal roles - Visa and Passport (https://youtu.be/-n1ceiTVIRY)\r\nBy playing this video you consent to Google/YouTube processing your data and using cookies -Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .\r\nPosition Description:\r\nCGI Federal is looking for experienced Support Associates to support the Miami Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.\r\nYour future duties and responsibilities:\r\n\r\n\r\nOperate various equipment for high-speed scanning, mail out, and metering of mail.\r\n\r\n\r\nPrepare and mail envelopes with correct passport and corresponding supporting documents.\r\n\r\n\r\nBox and archive files for storage purposes.\r\n\r\n\r\nInterface with passport applicants at Agency/Center Information and Will-Call counters:\r\n\r\n\r\nAt the Information Station, ensure appointment is scheduled;\r\n\r\n\r\nReview passport application, photograph, identification and supporting documentation for completeness prior to adjudication;\r\n\r\n\r\nEnsure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.\r\n\r\n\r\nPrior to distributing to applicants, print and review passport books for accuracy and quality.\r\n\r\n\r\nProcess refund/reimbursement requests.\r\n\r\n\r\nGenerate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.\r\n\r\n\r\nAssist with Acceptance Agent training: prepare training materials, conduct \"meet-and- greets,\" set-up training sessions, conduct office tours, etc.\r\n\r\n\r\nAssist CSM in maintaining and cataloging electronic records of passport acceptance facilities.\r\n\r\n\r\nContact applicants to request necessary documents.\r\n\r\n\r\nResolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.\r\n\r\n\r\nPer the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.\r\n\r\n\r\nRequired qualifications to be successful in this role:\r\n\r\n\r\nHS diploma or GED\r\n\r\n\r\nThree years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts\r\n\r\n\r\nTwo years of experience utilizing a variety of office software, specifically Microsoft Office\r\n\r\n\r\nCapable of performing tasks while maintaining a high level of accuracy\r\n\r\n\r\nAbility to work in one place and traverse the office on a continuing basis\r\n\r\n\r\nMust maintain constant awareness of all aspects of internal and external security\r\n\r\n\r\nAbility to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment\r\n\r\n\r\nDue to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.\r\n\r\n\r\nSelected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.\r\n\r\n\r\nHourly Rate: 18.65/hour\r\nCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.\r\nCGI Federals benefits are offered to eligible professionals on their first day of employment to include\r\nEligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.\r\n401(k) Plan and Profit Participation for eligible professionals\r\nAdditional benefits determined by your Service Contract Act\r\nPaid Time Off (PTO)\r\nPaid Federal Holidays\r\nHealth & Welfare Benefits\r\n#CGIFederalJob\r\n#PassportUS\r\nSkills:\r\n\r\n\r\nCommunication (Oral/Written)\r\n\r\n\r\nCustomer Service & Support\r\n\r\n\r\nDetail-oriented\r\n\r\n\r\nMicrosoft Office\r\n\r\n\r\nWhat you can expect from us:\r\nTogether, as owners, let's turn meaningful insights into action.\r\nLife at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...\r\nYou are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.\r\nYour work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.\r\nYou'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.\r\nCome join our team-one of the largest IT and business consulting services firms in the world.\r\nQualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.\r\nCGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.\r\nWe make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.\r\nAll CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.\r\nCGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.","datePosted":"2026-05-02T20:28:40.122Z","dateModified":"2026-05-02T20:28:40.122Z","hiringOrganization":{"@type":"Organization","name":"CGI Technologies Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5e66f4a9b12ab0cadc729b59"},"url":"https://jobsearcher.com/jobs/5e66f4a9b12ab0cadc729b59"}}