{"schemaVersion":"jobsearcher.job.v1","id":"5e36d66a6f29b494e4eaf8a4","url":"https://jobsearcher.com/jobs/5e36d66a6f29b494e4eaf8a4","canonicalUrl":"https://jobsearcher.com/jobs/5e36d66a6f29b494e4eaf8a4","title":"Customer Service Representative - Onsite","description":"Member Services Representative (Call Center) – $20–$21/hr\n\n100% on-site\n\nAbout the Role\n\nWe are seeking a Member Services Representative with at least 1 year of call center experience to support high‑volume inbound member inquiries (approximately 40 calls per day). Ideal candidates bring strong customer service skills, preferably within banking, credit union, or financial services environments.\n\nKey Responsibilities\nHandle member inquiries while meeting performance metrics, including call handle time, call quality, and after‑call work.\nProcess a variety of transactions accurately and efficiently: payments, transfers, new account openings, online/mobile banking assistance, and more.\nBegin with a focus on payment‑related transactions, expanding to additional responsibilities as proficiency grows.\nMaintain a professional, trustworthy demeanor to build member confidence.\nFollow all MSR policies and procedures.\nEnsure compliance with operational, security, and fraud‑prevention standards to protect member assets.\nRequired Qualifications\nMinimum 1 year of call center experience.\nStrong customer service background.\nAbility to manage ~40 inbound calls per day.\nPreferred Skills\nSpanish proficiency (highly preferred).\nSalesforce experience (nice to have).\nPrior experience in banking, credit union, or similar financial environments.\nEmployee Value Proposition\nOfficial Credit Union of the Washington Commanders.\nTop performers eligible for permanent conversion.\nVoted Top Employer of Loudoun County three years in a row.\nCompetitive salary and benefits upon conversion.\nWork Environment\nSchedule: Monday–Friday, 8:00 AM – 4:30 PM\nFully onsite role.\nBusiness Need\n\nThis position is open due to major updates to debit and credit card systems, resulting in a significant increase in incoming member calls.\n\nJob Type & Location\n\nThis is a Contract to Hire position based out of Herndon, VA.\n\nPay and Benefits\n\nThe pay range for this position is $20.00 - $21.00/hr.\n\nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)\n\nWorkplace Type\n\nThis is a fully onsite position in Herndon,VA.\n\nApplication Deadline\n\nThis position is anticipated to close on Aug 10, 2026.\n\nAbout TEKsystems\n\nWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.\n\nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nAbout TEKsystems and TEKsystems Global Services\n\nWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.\n\nMassachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nUse of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.","company":"Teksystem","rawCompany":"teksystem","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T18:45:57.758Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-9041.00","title":"Telemarketers","slug":"telemarketers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative - Onsite","description":"Member Services Representative (Call Center) – $20–$21/hr\n\n100% on-site\n\nAbout the Role\n\nWe are seeking a Member Services Representative with at least 1 year of call center experience to support high‑volume inbound member inquiries (approximately 40 calls per day). Ideal candidates bring strong customer service skills, preferably within banking, credit union, or financial services environments.\n\nKey Responsibilities\nHandle member inquiries while meeting performance metrics, including call handle time, call quality, and after‑call work.\nProcess a variety of transactions accurately and efficiently: payments, transfers, new account openings, online/mobile banking assistance, and more.\nBegin with a focus on payment‑related transactions, expanding to additional responsibilities as proficiency grows.\nMaintain a professional, trustworthy demeanor to build member confidence.\nFollow all MSR policies and procedures.\nEnsure compliance with operational, security, and fraud‑prevention standards to protect member assets.\nRequired Qualifications\nMinimum 1 year of call center experience.\nStrong customer service background.\nAbility to manage ~40 inbound calls per day.\nPreferred Skills\nSpanish proficiency (highly preferred).\nSalesforce experience (nice to have).\nPrior experience in banking, credit union, or similar financial environments.\nEmployee Value Proposition\nOfficial Credit Union of the Washington Commanders.\nTop performers eligible for permanent conversion.\nVoted Top Employer of Loudoun County three years in a row.\nCompetitive salary and benefits upon conversion.\nWork Environment\nSchedule: Monday–Friday, 8:00 AM – 4:30 PM\nFully onsite role.\nBusiness Need\n\nThis position is open due to major updates to debit and credit card systems, resulting in a significant increase in incoming member calls.\n\nJob Type & Location\n\nThis is a Contract to Hire position based out of Herndon, VA.\n\nPay and Benefits\n\nThe pay range for this position is $20.00 - $21.00/hr.\n\nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)\n\nWorkplace Type\n\nThis is a fully onsite position in Herndon,VA.\n\nApplication Deadline\n\nThis position is anticipated to close on Aug 10, 2026.\n\nAbout TEKsystems\n\nWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.\n\nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nAbout TEKsystems and TEKsystems Global Services\n\nWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.\n\nMassachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nUse of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.","datePosted":"2026-08-19T18:45:57.758Z","dateModified":"2026-08-19T18:45:57.758Z","hiringOrganization":{"@type":"Organization","name":"Teksystem","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5e36d66a6f29b494e4eaf8a4"},"url":"https://jobsearcher.com/jobs/5e36d66a6f29b494e4eaf8a4"}}