{"schemaVersion":"jobsearcher.job.v1","id":"5dfd511195d6b958fa482113","url":"https://jobsearcher.com/jobs/5dfd511195d6b958fa482113","canonicalUrl":"https://jobsearcher.com/jobs/5dfd511195d6b958fa482113","title":"Full Time Supervisor","description":"Overview:\nThe FT Store Supervisor position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.\nResponsibilities:\nConsistently creates a welcoming environment and experience for the customer by always maintaining and executing a customer first mentality. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.\nServes as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.\nActs as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).\nLeads the overall store earnings by driving top line sales while managing controllable contribution.\nSpends at least 60% of the shift performing Leader on Duty tasks.\nEducates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.\nFacilitates new hire onboarding and training for various skill levels.\nTrains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.\nArranges and executes suitable and effective training solutions for other team members based on performance.\nSupports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.\nEnsures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.\nEnsures service, merchandising, and operational standards are met through company-defined practices and processes.\nPartners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.\nEvaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.\nAdapts to a fast-paced environment and is capable of managing multiple priorities at once.\nHelps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.Must be at least 18 years of age with a high school diploma or equivalent. College degree and/or relevant retail work experience is preferred.\nQualifications:\nMust have at least 1 year of retail experience. Prior supervisory or management experience preferred.\nMust be capable in sales generation and possess strong customer service skills.\nMust have exceptional communication, organizational and time management skills.\nMust be capable to develop and train others, including delegating tasks and follow-up.\nMust be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.\nMust be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.\nJob Type: Full-time\nPay: $18.00 - $21.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee discount\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nEvening shift\nMorning shift\nWork Location: In person","company":"Forever 21","rawCompany":"forever 21","city":"Natick","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T13:41:45.412Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"455110","title":"Department Stores","slug":"department-stores"},{"code":"445110","title":"Supermarkets and Other Grocery Retailers (except Convenience Retailers)","slug":"supermarkets-and-other-grocery-retailers-except-convenience-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Full Time Supervisor","description":"Overview:\nThe FT Store Supervisor position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.\nResponsibilities:\nConsistently creates a welcoming environment and experience for the customer by always maintaining and executing a customer first mentality. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.\nServes as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.\nActs as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).\nLeads the overall store earnings by driving top line sales while managing controllable contribution.\nSpends at least 60% of the shift performing Leader on Duty tasks.\nEducates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.\nFacilitates new hire onboarding and training for various skill levels.\nTrains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.\nArranges and executes suitable and effective training solutions for other team members based on performance.\nSupports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.\nEnsures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.\nEnsures service, merchandising, and operational standards are met through company-defined practices and processes.\nPartners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.\nEvaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.\nAdapts to a fast-paced environment and is capable of managing multiple priorities at once.\nHelps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.Must be at least 18 years of age with a high school diploma or equivalent. College degree and/or relevant retail work experience is preferred.\nQualifications:\nMust have at least 1 year of retail experience. Prior supervisory or management experience preferred.\nMust be capable in sales generation and possess strong customer service skills.\nMust have exceptional communication, organizational and time management skills.\nMust be capable to develop and train others, including delegating tasks and follow-up.\nMust be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.\nMust be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.\nJob Type: Full-time\nPay: $18.00 - $21.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee discount\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nEvening shift\nMorning shift\nWork Location: In person","datePosted":"2026-08-09T13:41:45.412Z","dateModified":"2026-08-09T13:41:45.412Z","hiringOrganization":{"@type":"Organization","name":"Forever 21","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Natick","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5dfd511195d6b958fa482113"},"url":"https://jobsearcher.com/jobs/5dfd511195d6b958fa482113"}}