{"schemaVersion":"jobsearcher.job.v1","id":"5df993b8b43678c84ad7d377","url":"https://jobsearcher.com/jobs/5df993b8b43678c84ad7d377","canonicalUrl":"https://jobsearcher.com/jobs/5df993b8b43678c84ad7d377","title":"Technical Support Engineer","description":"Technical Support EngineerLocation: Onsite or Hyrbrid in San Francisco or New YorkCompany: AI Developer ToolsWe’re working with a high-growth AI startup building the next generation of developer tools. We are looking for a technically sharp, customer-obsessed AI Support Engineer to ensure enterprise users get the most out of their platform.You’ll be the bridge between cutting-edge AI and the developers using it, solving complex technical challenges and shaping the future of our product.The RoleRapid Problem Solving: Act as the first line of defense for technical issues, performing root cause analysis and reproducing bugs across diverse environments.Strategic Escalation: Coordinate with internal engineering teams to resolve high-level bottlenecks and educate customers on long-term solutions.Knowledge Engineering: Document failure modes and build internal automations to streamline the support ecosystem.QA & Testing: Stress-test new releases across various IDEs and languages, leveraging your coding skills to automate the QA pipeline.Experience requiredExperience: 2+ years in a technical role (Software Engineering, Solutions, or Support).Education: Degree in Computer Science or a related technical field.The Stack: Proficient in Python, Java, or Go. Hands-on experience with Docker and Kubernetes is essential.Mindset: A passion for LLMs and AI. You’re organized, resilient in fast-paced environments, and prioritize the user experience.Please apply via the relevant links, we look forward to speaking soon.","company":"Devrel Talent","rawCompany":"devrel talent","city":"Menlo Park","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-22T18:54:24.787Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support EngineerLocation: Onsite or Hyrbrid in San Francisco or New YorkCompany: AI Developer ToolsWe’re working with a high-growth AI startup building the next generation of developer tools. We are looking for a technically sharp, customer-obsessed AI Support Engineer to ensure enterprise users get the most out of their platform.You’ll be the bridge between cutting-edge AI and the developers using it, solving complex technical challenges and shaping the future of our product.The RoleRapid Problem Solving: Act as the first line of defense for technical issues, performing root cause analysis and reproducing bugs across diverse environments.Strategic Escalation: Coordinate with internal engineering teams to resolve high-level bottlenecks and educate customers on long-term solutions.Knowledge Engineering: Document failure modes and build internal automations to streamline the support ecosystem.QA & Testing: Stress-test new releases across various IDEs and languages, leveraging your coding skills to automate the QA pipeline.Experience requiredExperience: 2+ years in a technical role (Software Engineering, Solutions, or Support).Education: Degree in Computer Science or a related technical field.The Stack: Proficient in Python, Java, or Go. Hands-on experience with Docker and Kubernetes is essential.Mindset: A passion for LLMs and AI. You’re organized, resilient in fast-paced environments, and prioritize the user experience.Please apply via the relevant links, we look forward to speaking soon.","datePosted":"2026-04-22T18:54:24.787Z","dateModified":"2026-04-22T18:54:24.787Z","hiringOrganization":{"@type":"Organization","name":"Devrel Talent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Menlo Park","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5df993b8b43678c84ad7d377"},"url":"https://jobsearcher.com/jobs/5df993b8b43678c84ad7d377"}}