Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service AssistantLocation: Greensboro, NCJob Type: Full-timeOverviewWe are seeking a highly motivated and detail-oriented individual to join our team as an Entry-Level Customer Service Assistant. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat in a friendly and professional manner.Assist customers with product information, order processing, and troubleshooting.Maintain accurate records of customer interactions and transactions.Update customer accounts and keep them informed of any changes or updates.Assist in processing returns, exchanges, and refunds according to company policies.Handle and resolve customer complaints in a timely and efficient manner.Collaborate with other departments to ensure seamless service delivery.Perform administrative tasks such as data entry and filing when required.Maintain a positive, empathetic, and professional attitude toward customers at all times.QualificationsHigh school diploma or equivalent.Strong verbal and written communication skills.Excellent problem-solving abilities.Ability to multitask and prioritize in a fast-paced environment.Basic computer skills, including familiarity with Microsoft Office Suite and CRM software.Customer-focused with a friendly and patient attitude.Ability to work independently and as part of a team.