{"schemaVersion":"jobsearcher.job.v1","id":"5defc1ec7fd258e0dc5665c7","url":"https://jobsearcher.com/jobs/5defc1ec7fd258e0dc5665c7","canonicalUrl":"https://jobsearcher.com/jobs/5defc1ec7fd258e0dc5665c7","title":"Client Operations Manager","description":"Important Note: - \"LOCAL CANDIDATES RESIDING IN THE METRO ATLANTA ONLY\"\r\nManager, Client Operations\r\nReports to: Head of Operations\r\nJob Summary\r\nThe Client Operations Manager (COM) is a senior operational leadership role responsible for managing multiple Service Consultant teams supporting Ebix Risk Compliance Solutions (RCS). This position oversees end-to-end service delivery in a B2B and B2B2B environment, ensuring high-quality execution for both enterprise clients and their third-party vendors.\r\nThe ideal candidate brings strong people management experience within complex service operations (e.g., insurance operations, claims processing, compliance services, or similar environments) and understands how to balance client expectations, regulatory requirements, and team performance. Focused on hands-on operational leadership to drive accountability, scalability, and service excellence across the teams.\r\n\r\nLead and manage multiple Service Consultant teams supporting enterprise clients and their vendor populations\r\nProvide daily operational leadership to ensure service standards, SLAs, and client commitments are consistently met\r\nServe as an escalation point for complex client, vendor, and operational issues, exercising sound judgment and accountability\r\nDrive workforce planning, staffing models, scheduling, and workload balancing across teams\r\nPartner closely with Operations Leadership, Sales, Technology, and Client Success to support client retention and growth\r\nOversee operational workflows, ticket queues (e.g., Redmine or similar systems), and cross-team coordination\r\nAnalyze operational metrics, trends, and KPIs to identify risks, capacity constraints, and opportunities for improvement\r\nLead performance management, coaching, development planning, and corrective action for direct reports\r\nFoster a culture of ownership, professionalism, and continuous improvement\r\nSupport onboarding, training, and mentoring of new hires and team members\r\nParticipate in and lead operational initiatives, process improvements, and change management efforts\r\nEnsure compliance with company policies, procedures, and regulatory expectations\r\n\r\nAccountabilities & Performance Objectives\r\n\r\nEfficiently manage multiple service teams while maintaining quality, timeliness, and client satisfaction\r\nEnsure consistent execution across all clients, service teams, and vendor interactions\r\nMaintain appropriate staffing levels and schedule adherence to meet service demands\r\nProactively identify operational risks and recommend solutions\r\nBuild and sustain a high-performing, accountable team culture\r\nDemonstrate strong leadership presence and decision-making autonomy\r\n\r\nQualifications & Experience\r\n\r\nBachelor's degree in business, operations, or related field, or equivalent experience\r\nSignificant people management experience in a service-driven, operational environment (insurance operations, claims, compliance services, or similar strongly preferred.\r\nExperience managing complex workflows supporting both clients and external stakeholders/vendors\r\nInsurance industry knowledge (certificate tracking, compliance, claims, or risk management) strongly preferred\r\nProven ability to lead through change, manage competing priorities, and scale operations\r\nStrong analytical, organizational, and problem-solving skills\r\nExcellent written and verbal communication skills\r\nComfortable working in a fast-paced, performance-driven environment\r\n\r\nDecision-Making Authority\r\n\r\nAuthorized to make operational and people-management decisions within defined policies and procedures\r\nEscalates matters involving significant client risk, legal exposure, or cross-functional impact as appropriate\r\n\r\nDecision-Making Authority\r\n\r\nExperience leading service teams in regulated or compliance-driven environments\r\nAbility to manage B2B and B2B2B service models\r\nStrong operational judgment beyond traditional customer service supervision","company":"Ebix","rawCompany":"ebix","city":"Duluth","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-06-11T14:39:49.112Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"11-9179.00","title":"Personal Service Managers, All Other","slug":"personal-service-managers-all-other"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Operations Manager","description":"Important Note: - \"LOCAL CANDIDATES RESIDING IN THE METRO ATLANTA ONLY\"\r\nManager, Client Operations\r\nReports to: Head of Operations\r\nJob Summary\r\nThe Client Operations Manager (COM) is a senior operational leadership role responsible for managing multiple Service Consultant teams supporting Ebix Risk Compliance Solutions (RCS). This position oversees end-to-end service delivery in a B2B and B2B2B environment, ensuring high-quality execution for both enterprise clients and their third-party vendors.\r\nThe ideal candidate brings strong people management experience within complex service operations (e.g., insurance operations, claims processing, compliance services, or similar environments) and understands how to balance client expectations, regulatory requirements, and team performance. Focused on hands-on operational leadership to drive accountability, scalability, and service excellence across the teams.\r\n\r\nLead and manage multiple Service Consultant teams supporting enterprise clients and their vendor populations\r\nProvide daily operational leadership to ensure service standards, SLAs, and client commitments are consistently met\r\nServe as an escalation point for complex client, vendor, and operational issues, exercising sound judgment and accountability\r\nDrive workforce planning, staffing models, scheduling, and workload balancing across teams\r\nPartner closely with Operations Leadership, Sales, Technology, and Client Success to support client retention and growth\r\nOversee operational workflows, ticket queues (e.g., Redmine or similar systems), and cross-team coordination\r\nAnalyze operational metrics, trends, and KPIs to identify risks, capacity constraints, and opportunities for improvement\r\nLead performance management, coaching, development planning, and corrective action for direct reports\r\nFoster a culture of ownership, professionalism, and continuous improvement\r\nSupport onboarding, training, and mentoring of new hires and team members\r\nParticipate in and lead operational initiatives, process improvements, and change management efforts\r\nEnsure compliance with company policies, procedures, and regulatory expectations\r\n\r\nAccountabilities & Performance Objectives\r\n\r\nEfficiently manage multiple service teams while maintaining quality, timeliness, and client satisfaction\r\nEnsure consistent execution across all clients, service teams, and vendor interactions\r\nMaintain appropriate staffing levels and schedule adherence to meet service demands\r\nProactively identify operational risks and recommend solutions\r\nBuild and sustain a high-performing, accountable team culture\r\nDemonstrate strong leadership presence and decision-making autonomy\r\n\r\nQualifications & Experience\r\n\r\nBachelor's degree in business, operations, or related field, or equivalent experience\r\nSignificant people management experience in a service-driven, operational environment (insurance operations, claims, compliance services, or similar strongly preferred.\r\nExperience managing complex workflows supporting both clients and external stakeholders/vendors\r\nInsurance industry knowledge (certificate tracking, compliance, claims, or risk management) strongly preferred\r\nProven ability to lead through change, manage competing priorities, and scale operations\r\nStrong analytical, organizational, and problem-solving skills\r\nExcellent written and verbal communication skills\r\nComfortable working in a fast-paced, performance-driven environment\r\n\r\nDecision-Making Authority\r\n\r\nAuthorized to make operational and people-management decisions within defined policies and procedures\r\nEscalates matters involving significant client risk, legal exposure, or cross-functional impact as appropriate\r\n\r\nDecision-Making Authority\r\n\r\nExperience leading service teams in regulated or compliance-driven environments\r\nAbility to manage B2B and B2B2B service models\r\nStrong operational judgment beyond traditional customer service supervision","datePosted":"2026-06-11T14:39:49.112Z","dateModified":"2026-06-11T14:39:49.112Z","hiringOrganization":{"@type":"Organization","name":"Ebix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Duluth","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5defc1ec7fd258e0dc5665c7"},"url":"https://jobsearcher.com/jobs/5defc1ec7fd258e0dc5665c7"}}