{"schemaVersion":"jobsearcher.job.v1","id":"5dd06842ebfc3d095c8eae92","url":"https://jobsearcher.com/jobs/5dd06842ebfc3d095c8eae92","canonicalUrl":"https://jobsearcher.com/jobs/5dd06842ebfc3d095c8eae92","title":"Retail Lead Associate (Reduced-Time), Customer Experience Operations","description":"DESCRIPTION\nPay starts at $20.25 per hour with benefits available.\n\nReduced Time Hours: Average work between 30-39 hrs per week.\n\nThis role requires open availability Tuesday-Saturday between 2:30pm and 9:15pm.\n\nAs a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.\n\nKey job responsibilities\n\nInteract with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.\nUtilize inventory management systems to scan, process, and count product.\nProvide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.\nContribute to continuous improvement of the customer experience and operations by participating in the development of best practices.\nHelp identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.\nWork with a manager to maintain the physical safety and quality standards of the site.\nWork in a fast changing and ambiguous environment.\nPerform additional duties, as assigned\nWork flexible hours including nights, weekends, and holidays.\nLift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.\n\nAbout the team\nInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?\n\nCustomer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.\nBASIC QUALIFICATIONS\nHigh school or equivalent diploma\nAre 18 years of age or older\n1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience\nPREFERRED QUALIFICATIONS\nExperience in training others\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, NY, Commack - 20.00 - 20.00 USD hourly","company":"Amazon.com","rawCompany":"amazoncom","city":"Commack","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:04:00.216Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"455110","title":"Department Stores","slug":"department-stores"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Retail Lead Associate (Reduced-Time), Customer Experience Operations","description":"DESCRIPTION\nPay starts at $20.25 per hour with benefits available.\n\nReduced Time Hours: Average work between 30-39 hrs per week.\n\nThis role requires open availability Tuesday-Saturday between 2:30pm and 9:15pm.\n\nAs a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.\n\nKey job responsibilities\n\nInteract with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.\nUtilize inventory management systems to scan, process, and count product.\nProvide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.\nContribute to continuous improvement of the customer experience and operations by participating in the development of best practices.\nHelp identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.\nWork with a manager to maintain the physical safety and quality standards of the site.\nWork in a fast changing and ambiguous environment.\nPerform additional duties, as assigned\nWork flexible hours including nights, weekends, and holidays.\nLift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.\n\nAbout the team\nInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?\n\nCustomer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.\nBASIC QUALIFICATIONS\nHigh school or equivalent diploma\nAre 18 years of age or older\n1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience\nPREFERRED QUALIFICATIONS\nExperience in training others\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, NY, Commack - 20.00 - 20.00 USD hourly","datePosted":"2026-07-27T13:04:00.216Z","dateModified":"2026-07-27T13:04:00.216Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Commack","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5dd06842ebfc3d095c8eae92"},"url":"https://jobsearcher.com/jobs/5dd06842ebfc3d095c8eae92"}}