{"schemaVersion":"jobsearcher.job.v1","id":"5d8f567e990e2b9c8f700b10","url":"https://jobsearcher.com/jobs/5d8f567e990e2b9c8f700b10","canonicalUrl":"https://jobsearcher.com/jobs/5d8f567e990e2b9c8f700b10","title":"IT Support Engineer","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nWe’re looking for an IT Support Engineer to join our team, working out of our San Francisco office and servicing our employees. The IT Support Engineer is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acting with customers in mind, establishing and maintaining effective relationships with customers and gaining their trust and respect. They will influence and assist in transitioning manual workflows and processes onto semi/fully automated self-service platforms for common IT end-user requests.\n\nThis position is an individual contributor role reporting to the Director of IT Operations.\n\nResponsibility\nProvide technical support to end users, with a focus on VIPs and Senior Executives, resolving hardware, software, and network issues in a timely manner, and managing associated ticket queues\nSupport Executive meetings in our Executive Briefing Center, utilizing your expertise in AV support\nCollaborate with cross-functional teams to identify and execute opportunities for automation and process improvement in IT services and workplace technology\nOnboard new employees, including setup of systems and delivering training on workplace technology\nCreate documentation and training materials to support end users and internal IT teams, contributing to policies and procedures across the company, especially regarding workplace technology and office/real estate changes\nStay current with industry trends and best practices in IT automation, support, and workplace technology, recommending innovative solutions to enhance efficiency and productivity\nAct as a lead in partnership with our Workplace Technology Team\nLiaise between the IT and Network teams to support office upgrades, switch changes, and office buildouts , and office decommissioning activities\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\nBachelor's degree in Computer Science, Information Technology, or related field\n2+ years of experience in hands-on technical roles in the field\nAdministration experience with Windows and Mac client systems\nExperience delivering world class Executive support to Senior leadership\nStrong analytical skills for reporting and root-cause analysis\nExperience with AV support and troubleshooting\nExperience leading office relocations, commissioning and decommissioning of locations and work spaces\nPreferred\nHighly organized and excellent oral and written communication skills\nStrong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands\nMust be able to work a flexible schedule, including overtime and after-hours work\nExcellent problem-solving skills and willingness and ability to rapidly learn new technologies and toolsets\nGood operational understanding of Azure AD, Okta, ServiceNow, JIRA and Confluence\nStrong team player but also able to work independently with minimal supervision\nAbility to multi-task and scale quickly in a fast-paced environment\nHighly organized and must have excellent oral and written communication skills\nVendor management experience interacting with and managing relationships with IT hardware and software vendors\nInnovative skills and self-confidence needed\nInterest in the way organizational processes work\nAvailability to travel on a periodic basis\nITIL certifications\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $40.14/hour - $58.13/hour\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\n\nGlobal benefits\nprovide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\nWork Authorization Notice:\nPlease note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","company":"DocuSign","rawCompany":"docusign","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:58:57.269Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nWe’re looking for an IT Support Engineer to join our team, working out of our San Francisco office and servicing our employees. The IT Support Engineer is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acting with customers in mind, establishing and maintaining effective relationships with customers and gaining their trust and respect. They will influence and assist in transitioning manual workflows and processes onto semi/fully automated self-service platforms for common IT end-user requests.\n\nThis position is an individual contributor role reporting to the Director of IT Operations.\n\nResponsibility\nProvide technical support to end users, with a focus on VIPs and Senior Executives, resolving hardware, software, and network issues in a timely manner, and managing associated ticket queues\nSupport Executive meetings in our Executive Briefing Center, utilizing your expertise in AV support\nCollaborate with cross-functional teams to identify and execute opportunities for automation and process improvement in IT services and workplace technology\nOnboard new employees, including setup of systems and delivering training on workplace technology\nCreate documentation and training materials to support end users and internal IT teams, contributing to policies and procedures across the company, especially regarding workplace technology and office/real estate changes\nStay current with industry trends and best practices in IT automation, support, and workplace technology, recommending innovative solutions to enhance efficiency and productivity\nAct as a lead in partnership with our Workplace Technology Team\nLiaise between the IT and Network teams to support office upgrades, switch changes, and office buildouts , and office decommissioning activities\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\nBachelor's degree in Computer Science, Information Technology, or related field\n2+ years of experience in hands-on technical roles in the field\nAdministration experience with Windows and Mac client systems\nExperience delivering world class Executive support to Senior leadership\nStrong analytical skills for reporting and root-cause analysis\nExperience with AV support and troubleshooting\nExperience leading office relocations, commissioning and decommissioning of locations and work spaces\nPreferred\nHighly organized and excellent oral and written communication skills\nStrong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands\nMust be able to work a flexible schedule, including overtime and after-hours work\nExcellent problem-solving skills and willingness and ability to rapidly learn new technologies and toolsets\nGood operational understanding of Azure AD, Okta, ServiceNow, JIRA and Confluence\nStrong team player but also able to work independently with minimal supervision\nAbility to multi-task and scale quickly in a fast-paced environment\nHighly organized and must have excellent oral and written communication skills\nVendor management experience interacting with and managing relationships with IT hardware and software vendors\nInnovative skills and self-confidence needed\nInterest in the way organizational processes work\nAvailability to travel on a periodic basis\nITIL certifications\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $40.14/hour - $58.13/hour\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\n\nGlobal benefits\nprovide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\nWork Authorization Notice:\nPlease note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","datePosted":"2026-04-14T10:58:57.269Z","dateModified":"2026-04-14T10:58:57.269Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5d8f567e990e2b9c8f700b10"},"url":"https://jobsearcher.com/jobs/5d8f567e990e2b9c8f700b10"}}