{"schemaVersion":"jobsearcher.job.v1","id":"5d77d6fb661c21ba213d6c18","url":"https://jobsearcher.com/jobs/5d77d6fb661c21ba213d6c18","canonicalUrl":"https://jobsearcher.com/jobs/5d77d6fb661c21ba213d6c18","title":"Level 2 Support Engineer","description":"We’re hiring: Level 2 Support Engineer (On-site, Austin, TX)Cloudvoid is growing, and we’re looking for a Level 2 Support Engineer to join our team on-site in Austin.We’re an infrastructure services company: managed IT, cloud consulting, private cloud, and datacenter engineering for clients ranging from 20-person offices to enterprise environments. This role sits on our MSP side, where you’ll be the person clients count on when a ticket goes beyond the basics.What you’ll doOwn escalated end-user support: Windows, Microsoft 365, Outlook/Teams, printers, mobile devices, and the “it just stopped working” mysteriesHandle basic server administration: Active Directory, DNS/DHCP, Group Policy, file shares, patching, and backupsAdminister Microsoft 365 tenants: users, licensing, Exchange Online, SharePoint/OneDrive, Intune, and security settings like MFA and Conditional AccessWork in Azure: Entra ID, basic VM and resource management, and supporting hybrid identityTroubleshoot basic networking: VPNs, switching, firewalls, Wi-FiDocument your work and mentor Level 1 techs as you goWhat we’re looking for2–4 years in IT support, ideally in an MSP environmentSolid Windows Server and Active Directory fundamentalsHands-on Microsoft 365 administration experienceWorking knowledge of Azure / Entra IDStrong communication skills; you can explain a fix to a CEO and a receptionist equally wellYou take ownership of tickets and follow them through to resolutionAble to work on-site in AustinMust be in the United States and be an U.S. Citizen.Nice to haveMicrosoft certifications (MD-102, MS-102, AZ-900/AZ-104)PowerShell scriptingExperience with PSA/RMM tools and documentation platformsWhy CloudvoidYou’ll be part of a small, senior team where your work is seen and matters. You’ll get exposure to real infrastructure, private cloud, and a clear path to grow from support into systems engineering.Why CloudvoidWork alongside an all-star team of engineers who know their stuff and love to share itA great environment where your work is seen, valued, and makes a real differenceHealth insuranceHands-on exposure to leading technology, infrastructure, datacenter and cloud.A wide range of environments to learn from, from small offices to enterprise infrastructure, so no two weeks look the same","company":"Cloudvoid","rawCompany":"cloudvoid","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-11-05T07:49:00.468Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Level 2 Support Engineer","description":"We’re hiring: Level 2 Support Engineer (On-site, Austin, TX)Cloudvoid is growing, and we’re looking for a Level 2 Support Engineer to join our team on-site in Austin.We’re an infrastructure services company: managed IT, cloud consulting, private cloud, and datacenter engineering for clients ranging from 20-person offices to enterprise environments. This role sits on our MSP side, where you’ll be the person clients count on when a ticket goes beyond the basics.What you’ll doOwn escalated end-user support: Windows, Microsoft 365, Outlook/Teams, printers, mobile devices, and the “it just stopped working” mysteriesHandle basic server administration: Active Directory, DNS/DHCP, Group Policy, file shares, patching, and backupsAdminister Microsoft 365 tenants: users, licensing, Exchange Online, SharePoint/OneDrive, Intune, and security settings like MFA and Conditional AccessWork in Azure: Entra ID, basic VM and resource management, and supporting hybrid identityTroubleshoot basic networking: VPNs, switching, firewalls, Wi-FiDocument your work and mentor Level 1 techs as you goWhat we’re looking for2–4 years in IT support, ideally in an MSP environmentSolid Windows Server and Active Directory fundamentalsHands-on Microsoft 365 administration experienceWorking knowledge of Azure / Entra IDStrong communication skills; you can explain a fix to a CEO and a receptionist equally wellYou take ownership of tickets and follow them through to resolutionAble to work on-site in AustinMust be in the United States and be an U.S. Citizen.Nice to haveMicrosoft certifications (MD-102, MS-102, AZ-900/AZ-104)PowerShell scriptingExperience with PSA/RMM tools and documentation platformsWhy CloudvoidYou’ll be part of a small, senior team where your work is seen and matters. You’ll get exposure to real infrastructure, private cloud, and a clear path to grow from support into systems engineering.Why CloudvoidWork alongside an all-star team of engineers who know their stuff and love to share itA great environment where your work is seen, valued, and makes a real differenceHealth insuranceHands-on exposure to leading technology, infrastructure, datacenter and cloud.A wide range of environments to learn from, from small offices to enterprise infrastructure, so no two weeks look the same","datePosted":"2026-11-05T07:49:00.468Z","dateModified":"2026-11-05T07:49:00.468Z","hiringOrganization":{"@type":"Organization","name":"Cloudvoid","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5d77d6fb661c21ba213d6c18"},"url":"https://jobsearcher.com/jobs/5d77d6fb661c21ba213d6c18"}}