{"schemaVersion":"jobsearcher.job.v1","id":"5ceec60d73204e760e69abf7","url":"https://jobsearcher.com/jobs/5ceec60d73204e760e69abf7","canonicalUrl":"https://jobsearcher.com/jobs/5ceec60d73204e760e69abf7","title":"Solutions Architect","description":"We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.What you'll build:- AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)- Event-driven serverless backend on AWS Lambda + SQS- Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat- Analytics reporting via New Relic NRQL with a React/TypeScript dashboards- Develop and Maintain Gladly Configurations and customizations and build tools to help agents- develop, configure & test AI agent to interact with customer queries.Required skills:- Python FastAPI, async/await, Pydantic, pytest- AWS Lambda, SQS, DynamoDB, Secrets Manager- LLM integration OpenAI SDK, AWS Bedrock, prompt engineering- Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)- SaaS REST API integrations (Gladly, Shopify, or similar)- React + TypeScript","company":"Triunity Software","rawCompany":"triunity software","city":"San Ramon","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-22T11:30:12.186Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Architect","description":"We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.What you'll build:- AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)- Event-driven serverless backend on AWS Lambda + SQS- Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat- Analytics reporting via New Relic NRQL with a React/TypeScript dashboards- Develop and Maintain Gladly Configurations and customizations and build tools to help agents- develop, configure & test AI agent to interact with customer queries.Required skills:- Python FastAPI, async/await, Pydantic, pytest- AWS Lambda, SQS, DynamoDB, Secrets Manager- LLM integration OpenAI SDK, AWS Bedrock, prompt engineering- Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)- SaaS REST API integrations (Gladly, Shopify, or similar)- React + TypeScript","datePosted":"2026-08-22T11:30:12.186Z","dateModified":"2026-08-22T11:30:12.186Z","hiringOrganization":{"@type":"Organization","name":"Triunity Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Ramon","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ceec60d73204e760e69abf7"},"url":"https://jobsearcher.com/jobs/5ceec60d73204e760e69abf7"}}