Group Rooms Coordinator

Group Rooms Coordinator The Group Rooms Reservation Coordinator coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Job responsibilities include but are not limited to:Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service. Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Provide accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events, transportation to and from hotel, etc.; coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group's arrival. Must possess good attention to detail, work well under pressure and be able to balance time and work with deadlines. Maintain effective communication within department, be responsive to training and instruction and apprise management of any concerns, suggestions and ideas. Stay aware of issues concerning general hotel operations. Education or CertificationEducation: high school diploma/G.E.D. equivalent Related work experience: At least 1 year of related work experience in reservations or Front Office. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.