Service Coordinator / QA Specialist (Scheduler & In-Home Care QA visits)
Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!Ambercare is currently seeking a Full Time Scheduler / QA Specialist out of their T or C NM location! This position will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.Location: Ambercare 908 N Date St. Truth or Consequences, NM 87901-1748Schedule: Monday through Friday - 8am to 5pm (6 to 8 QA visits daily)At Addus/Ambercare We Offer Our Team The BestMedical, Dental and Vision BenefitsCompany matched 401KContinued EducationBonusPTO PlanRetirement PlanningLife InsuranceEmployee discountsEssential DutiesMonitors client’s condition and performance of duties by Home Care AidesMaintains all company and Department on Aging rules, regulations, and standardsConducts home visits to new clients to welcome and review the Welcome PacketObserves and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followedPrepares and completes accurate evaluation reports and case notes as neededMaintains schedules to assure timely completion of all assigned home visitsAttends weekly branch meetingsMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the departmentFollows all Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsPerforms other duties as assignedPosition Requirements & CompetenciesMinimum of 3 years’ experience working in the field of senior services or a related social service field.Excellent oral and written communication skills.Strong interpersonal skills.Ability to prioritize and handle high call volumes.Client-focused and customer service-driven.Proficient in Microsoft Word, Excel, and Outlook.Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areaTo apply via text, text 10967 to 334-518-4376#ACADCOR #CBACADCOR #DJADCOREmployee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.