{"schemaVersion":"jobsearcher.job.v1","id":"5cc3dd8187094f77e69dcbd8","url":"https://jobsearcher.com/jobs/5cc3dd8187094f77e69dcbd8","canonicalUrl":"https://jobsearcher.com/jobs/5cc3dd8187094f77e69dcbd8","title":"Technical Support - II","description":"Indirect Channel Program Operations Support - Tech Support IICandidates will need to have:\r\nIntermediate knowledge of Salesforce.com, including reports and dashboards\r\nMust have excellent verbal and written communication skills\r\nAbility to work on multiple tasks concurrently, prioritize work independently and meet target cycle times (SLA)\r\nProficient Google Workspaces\r\nProficient in Microsoft Office applications\r\nCollaborative and teamwork mindset\r\nEven better if candidates have:\r\nKnowledge of Salesforce Communities or Digital Experience\r\nKnowledge of the telecommunications industry\r\nAdvanced Knowledge of Salesforce Reporting\r\nCandidates will be doing:\r\nAt client know we have work because our customers value our high-quality communications services and teamwork enables us to serve client’s customers better and faster.\r\nThe client Indirect Channel team goals include expanding into new markets and growing revenue.\r\nIn support of these goals, the Indirect Channel Program Operations support team member is the main point of contact supporting client’s external business partners with processing requests for new accounts.\r\nResponsibilities include:\r\nProcessing external business partner requests for customer account creation or build\r\nMastering the internal business rules, processes and systems required to validate customer legal entity status\r\nDemonstrating analytical skills required to investigate, research and make decisions based on findings\r\nDemonstrating tact and professionalism in all interactions with both external business partners and internal client team members\r\nBuild and maintain Salesforce.com native reports and dashboards\r\nProviding backup technical support for client’s partner portal (aka PRM Partner Portal)\r\nEducation or Work Experience Requirement:\r\nBachelor's degree or four or more years of related work experience","company":"TriOptus","rawCompany":"trioptus","city":"Kankakee","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:25:21.102Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support - II","description":"Indirect Channel Program Operations Support - Tech Support IICandidates will need to have:\r\nIntermediate knowledge of Salesforce.com, including reports and dashboards\r\nMust have excellent verbal and written communication skills\r\nAbility to work on multiple tasks concurrently, prioritize work independently and meet target cycle times (SLA)\r\nProficient Google Workspaces\r\nProficient in Microsoft Office applications\r\nCollaborative and teamwork mindset\r\nEven better if candidates have:\r\nKnowledge of Salesforce Communities or Digital Experience\r\nKnowledge of the telecommunications industry\r\nAdvanced Knowledge of Salesforce Reporting\r\nCandidates will be doing:\r\nAt client know we have work because our customers value our high-quality communications services and teamwork enables us to serve client’s customers better and faster.\r\nThe client Indirect Channel team goals include expanding into new markets and growing revenue.\r\nIn support of these goals, the Indirect Channel Program Operations support team member is the main point of contact supporting client’s external business partners with processing requests for new accounts.\r\nResponsibilities include:\r\nProcessing external business partner requests for customer account creation or build\r\nMastering the internal business rules, processes and systems required to validate customer legal entity status\r\nDemonstrating analytical skills required to investigate, research and make decisions based on findings\r\nDemonstrating tact and professionalism in all interactions with both external business partners and internal client team members\r\nBuild and maintain Salesforce.com native reports and dashboards\r\nProviding backup technical support for client’s partner portal (aka PRM Partner Portal)\r\nEducation or Work Experience Requirement:\r\nBachelor's degree or four or more years of related work experience","datePosted":"2026-08-09T01:25:21.102Z","dateModified":"2026-08-09T01:25:21.102Z","hiringOrganization":{"@type":"Organization","name":"TriOptus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kankakee","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5cc3dd8187094f77e69dcbd8"},"url":"https://jobsearcher.com/jobs/5cc3dd8187094f77e69dcbd8"}}