{"schemaVersion":"jobsearcher.job.v1","id":"5c91c8cac1fbf20cbd45fc9b","url":"https://jobsearcher.com/jobs/5c91c8cac1fbf20cbd45fc9b","canonicalUrl":"https://jobsearcher.com/jobs/5c91c8cac1fbf20cbd45fc9b","title":"HVAC Technical Support Analyst III","description":"Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!\n\nDaikin Applied is hiring a commercial HVAC Technical Support Analyst III! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!\nLocation: Remote - Plymouth, MN\nWhat you will do:\n\nProvide advanced level HVAC technical support to sales representatives, customers and service groups\nManages large amounts of incoming calls and emails\nPromptly and accurately enters all incoming requests within Salesforce CRM\nMaintains communication records, necessary paperwork within Salesforce\nReflect correct customer and case details with up-to-date information\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nIdentify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers\nCommunicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner\nProvides information to customers on an on-going basis to answer questions or provide information with respect to their case status\nProvide weekly and daily updates and reports of cases status and group metrics\nProvides authorizations for parts warranty request upon identifying quality related opportunities\nConducts training sessions in a formal classroom or on the job site on product application, operation and maintenance\nConsults and collaborates with Engineering and Manufacturing on quality and product design improvements\nMay provide coaching, and/or mentoring to a subordinate group or staff member\nWrite service literature, including flow charts and create micro videos\nWorks closely with Manager on metrics, service opportunities, and manuals\n\nWhat’s in it for you:\n\nMedical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more\nThe ability to make an impact and shape your career with a company that is passionate about growth\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\n\nMinimum Qualifications:\n\nAssociates degree or higher - preferably in HVAC or mechanical engineering-related discipline (or equivalent experience)\n6+ Years of commercial HVAC experience\nAdvanced knowledge of commercial HVAC and refrigeration systems\nProficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)\nPrior experience working in a technical service role\nOutstanding relationship management and interpersonal skills\n\nPreferred Qualifications:\n\nOutstanding writing and communication skills with the ability to be persuasive and professional\nUnderstands various business functions and impact (finance, Warranty, NPI, Quality)\nDemonstrate leadership qualities and take ownership of complex HVAC cases\nPeople leadership experience\n\nDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:\n\nMultiple medical insurance plan options + dental and vision insurance\n401K retirement plan with employer match\nPaid time off and company paid holidays\nPaid sick time in accordance with the federal, state and local law\nTuition Reimbursement after 6 months of continuous service\n\nThe typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.\n#LI-AK1\n\nIf you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!","company":"Daikinapplied","rawCompany":"daikinapplied","city":"Brainerd","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-09-10T10:22:43.715Z","occupations":[{"code":"49-9021.00","title":"Heating, Air Conditioning, and Refrigeration Mechanics and Installers","slug":"heating-air-conditioning-and-refrigeration-mechanics-and-installers"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"49-9071.00","title":"Maintenance and Repair Workers, General","slug":"maintenance-and-repair-workers-general"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"333415","title":"Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing","slug":"air-conditioning-and-warm-air-heating-equipment-and-commercial-and-industrial-refrigeration-equipment-manufacturing"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"HVAC Technical Support Analyst III","description":"Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!\n\nDaikin Applied is hiring a commercial HVAC Technical Support Analyst III! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!\nLocation: Remote - Plymouth, MN\nWhat you will do:\n\nProvide advanced level HVAC technical support to sales representatives, customers and service groups\nManages large amounts of incoming calls and emails\nPromptly and accurately enters all incoming requests within Salesforce CRM\nMaintains communication records, necessary paperwork within Salesforce\nReflect correct customer and case details with up-to-date information\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nIdentify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers\nCommunicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner\nProvides information to customers on an on-going basis to answer questions or provide information with respect to their case status\nProvide weekly and daily updates and reports of cases status and group metrics\nProvides authorizations for parts warranty request upon identifying quality related opportunities\nConducts training sessions in a formal classroom or on the job site on product application, operation and maintenance\nConsults and collaborates with Engineering and Manufacturing on quality and product design improvements\nMay provide coaching, and/or mentoring to a subordinate group or staff member\nWrite service literature, including flow charts and create micro videos\nWorks closely with Manager on metrics, service opportunities, and manuals\n\nWhat’s in it for you:\n\nMedical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more\nThe ability to make an impact and shape your career with a company that is passionate about growth\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\n\nMinimum Qualifications:\n\nAssociates degree or higher - preferably in HVAC or mechanical engineering-related discipline (or equivalent experience)\n6+ Years of commercial HVAC experience\nAdvanced knowledge of commercial HVAC and refrigeration systems\nProficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)\nPrior experience working in a technical service role\nOutstanding relationship management and interpersonal skills\n\nPreferred Qualifications:\n\nOutstanding writing and communication skills with the ability to be persuasive and professional\nUnderstands various business functions and impact (finance, Warranty, NPI, Quality)\nDemonstrate leadership qualities and take ownership of complex HVAC cases\nPeople leadership experience\n\nDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:\n\nMultiple medical insurance plan options + dental and vision insurance\n401K retirement plan with employer match\nPaid time off and company paid holidays\nPaid sick time in accordance with the federal, state and local law\nTuition Reimbursement after 6 months of continuous service\n\nThe typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.\n#LI-AK1\n\nIf you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!","datePosted":"2026-09-10T10:22:43.715Z","dateModified":"2026-09-10T10:22:43.715Z","hiringOrganization":{"@type":"Organization","name":"Daikinapplied","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brainerd","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5c91c8cac1fbf20cbd45fc9b"},"url":"https://jobsearcher.com/jobs/5c91c8cac1fbf20cbd45fc9b"}}