{"schemaVersion":"jobsearcher.job.v1","id":"5c39f4c2e3bcc753ff20aafb","url":"https://jobsearcher.com/jobs/5c39f4c2e3bcc753ff20aafb","canonicalUrl":"https://jobsearcher.com/jobs/5c39f4c2e3bcc753ff20aafb","title":"Client Relations Representative","description":"Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.\nClient Relations Representative\nWe're looking for someone who genuinely enjoys talking to people, keeping things organized, and solving problems before they turn into bigger ones. As our Client Relations Representative, you'll be the first voice our clients hear and crucial in our commitment to excellent client care. If you're calm under pressure, sharp on the details, and like knowing your work actually matters, this one's for you.\nWhat you'll be doing\nHandle incoming calls and emails for the whole company — routing them to the right people quickly and professionally\nOwn your Zendesk queue: create, assign, update, and close tickets with the kind of detail that actually helps your teammates\nFollow up after issues are resolved to make sure clients understood the fix and are happy with how it was handled\nHandle general support questions and walk clients through basic troubleshooting\nHelp clients navigate iOS and app updates without the frustration\nCover evening, overnight, and weekend shifts as first-tier tech support — escalating to on-call staff when needed\nRun client outreach campaigns via phone\nKeep departmental spreadsheets clean, current, and accurate\nPitch in wherever the team needs it\nYou might be a great fit if you\nStay cool when multiple things are happening at once\nAre a clear, friendly communicator over phone and email\nHave worked with a ticketing system before (Zendesk is a plus)\nAre comfortable with iOS and explaining tech to non-tech people\nAre reliable and available for non-traditional shift hours\nLike keeping things tidy in your tickets, your notes, and your spreadsheets\nResponsibilities:\nResponsively manage all incoming emails and calls for the whole company, directing them to the appropriate departments.\nMaintain meticulous and precise documentation in Zendesk tickets, assigning tickers to the appropriate department, ensuring resolutions and subsequent follow-ups.\nTasked with reviewing and resolving tickets after a solution has been provided, ensuring client satisfaction and their comprehension of the resolution.\nAddress general support inquiries and aid clients in basic troubleshooting.\nAssist clients with questions related to iOS updates and application updates.\nProvide first-tier technical support during evening, night, and weekend shifts and escalate calls to on-call staff as needed.\nExecute client outreach campaigns through phone calls.\nReview and update departmental spreadsheets for accuracy.\nFulfill additional tasks as assigned.\nRequired Skills/Abilities:\nWorking knowledge of Microsoft Office Suite and basic CRM management\nAbility to multi-task and thrive in a fast-paced, growing company environment.\nExcellent verbal and written communication skills.\nStrong interpersonal and customer service skills.\nSolid analytical and problem-solving skills.\nTime management skills to meet strict deadlines (i.e., can’t change election date)\nStrong attention to details and accuracy\nWillingness to work non-traditional hours (early morning, late evenings), as required\n\nEducation and Experience:\n1+ Year in a technical support service field preferred but not required.\n1+ years of experience as a client service role\n\nKNOWiNK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KNOWiNK complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n\nKNOWiNK expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of KNOWiNK employees to perform their job duties may result in discipline up to and including discharge.","company":"Know Ink","rawCompany":"know ink","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:13:16.924Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"813940","title":"Political Organizations","slug":"political-organizations"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Relations Representative","description":"Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.\nClient Relations Representative\nWe're looking for someone who genuinely enjoys talking to people, keeping things organized, and solving problems before they turn into bigger ones. As our Client Relations Representative, you'll be the first voice our clients hear and crucial in our commitment to excellent client care. If you're calm under pressure, sharp on the details, and like knowing your work actually matters, this one's for you.\nWhat you'll be doing\nHandle incoming calls and emails for the whole company — routing them to the right people quickly and professionally\nOwn your Zendesk queue: create, assign, update, and close tickets with the kind of detail that actually helps your teammates\nFollow up after issues are resolved to make sure clients understood the fix and are happy with how it was handled\nHandle general support questions and walk clients through basic troubleshooting\nHelp clients navigate iOS and app updates without the frustration\nCover evening, overnight, and weekend shifts as first-tier tech support — escalating to on-call staff when needed\nRun client outreach campaigns via phone\nKeep departmental spreadsheets clean, current, and accurate\nPitch in wherever the team needs it\nYou might be a great fit if you\nStay cool when multiple things are happening at once\nAre a clear, friendly communicator over phone and email\nHave worked with a ticketing system before (Zendesk is a plus)\nAre comfortable with iOS and explaining tech to non-tech people\nAre reliable and available for non-traditional shift hours\nLike keeping things tidy in your tickets, your notes, and your spreadsheets\nResponsibilities:\nResponsively manage all incoming emails and calls for the whole company, directing them to the appropriate departments.\nMaintain meticulous and precise documentation in Zendesk tickets, assigning tickers to the appropriate department, ensuring resolutions and subsequent follow-ups.\nTasked with reviewing and resolving tickets after a solution has been provided, ensuring client satisfaction and their comprehension of the resolution.\nAddress general support inquiries and aid clients in basic troubleshooting.\nAssist clients with questions related to iOS updates and application updates.\nProvide first-tier technical support during evening, night, and weekend shifts and escalate calls to on-call staff as needed.\nExecute client outreach campaigns through phone calls.\nReview and update departmental spreadsheets for accuracy.\nFulfill additional tasks as assigned.\nRequired Skills/Abilities:\nWorking knowledge of Microsoft Office Suite and basic CRM management\nAbility to multi-task and thrive in a fast-paced, growing company environment.\nExcellent verbal and written communication skills.\nStrong interpersonal and customer service skills.\nSolid analytical and problem-solving skills.\nTime management skills to meet strict deadlines (i.e., can’t change election date)\nStrong attention to details and accuracy\nWillingness to work non-traditional hours (early morning, late evenings), as required\n\nEducation and Experience:\n1+ Year in a technical support service field preferred but not required.\n1+ years of experience as a client service role\n\nKNOWiNK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KNOWiNK complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n\nKNOWiNK expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of KNOWiNK employees to perform their job duties may result in discipline up to and including discharge.","datePosted":"2026-08-05T15:13:16.924Z","dateModified":"2026-08-05T15:13:16.924Z","hiringOrganization":{"@type":"Organization","name":"Know Ink","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5c39f4c2e3bcc753ff20aafb"},"url":"https://jobsearcher.com/jobs/5c39f4c2e3bcc753ff20aafb"}}