{"schemaVersion":"jobsearcher.job.v1","id":"5c22d6c4bc91bd89af48b430","url":"https://jobsearcher.com/jobs/5c22d6c4bc91bd89af48b430","canonicalUrl":"https://jobsearcher.com/jobs/5c22d6c4bc91bd89af48b430","title":"Admin Ops Coordinator","description":"GCI's Admin Ops Coordinator will deliver high-quality operational and employee support services by maintaining accurate employee records, assisting with HR help desk inquiries, and coordinating claims, reporting, and administrative processes that ensure compliance, consistency, and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy, timeliness, and confidentiality.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:\n\nEmployee Records Management\nEnter, update, and validate employee data in HCM (e.g., Oracle/EBS/ADP/ORC) using approved checklists (new hire, job change, comp change, termination).\nFile and index supporting documents (offer letters, change forms, WC notices) per naming conventions; update electronic personnel files.\nRun routine audits (missing I-9 docs, SSN mismatches, address or tax form gaps); queue fixes and document corrections.\nApply data privacy and retention standards; restrict access to sensitive files; purge per schedule.\n\nReports, Metrics & Dashboards\nRefresh recurring dashboards from approved sources; spot-check totals.\nPost dashboards to the designated channel/folder; version and date-stamp outputs.\nLog issues with feeds/queries and notify owner (IT/HRIS/Analyst).\nKnowledge Management & Documentation\nKeep SOPs, FAQs, and forms current in the knowledge library; archive superseded versions.\nEnsure all templates use approved headers, doc codes, and effective dates.\nIndex documents with tags (process, system, audience) for easy retrieval.\n\nCross-Functional Coordination\nFollow routing rules: when to involve HRBP, Benefits, Payroll, Compliance, or Admin Ops.\nSchedule case touchpoints; capture decisions and attach to case files.\nKeep stakeholders informed of dependencies (e.g., claim docs needed before payroll action).\nAnalyze administrative workflows to identify inefficiencies and proactively recommend process improvements to enhance productivity and effectiveness.\nPartner with Corporate Development, HR, Legal, CTO, Compliance, and External Affairs teams to strengthen handoffs and standardize workflows.\n\nAdministrative & Organizational Support\nCoordinate executive and departmental schedules, including calendar management, meeting planning, and logistical support to ensure seamless operations.\nProvide P-card transaction coding and reconciliation support, contributing to accurate financial tracking and reporting.\nMaintain and optimize digital and physical filing systems for Admin Ops, ensuring accessibility, organization, and compliance with internal standards.\nAssist in planning, coordination, and execution of internal and external events, meetings, and stakeholder engagements.\nManage event logistics including scheduling, communications, materials preparation, and post-event follow-up.\n\nHR Help Desk\nTriage tickets (policy, pay, benefits, leave, systems access); authenticate the requester; apply knowledge-based articles.\nResolve standard inquiries (password resets, how-to navigation, basic policy references) or route per matrix (HRBP, Benefits, Payroll, IT).\nDocument the issue, steps taken, and resolution; close with confirmation.\n\nClaims Administration\nIntake and date-stamp incident reports; verify completeness; request missing details.\nLog claims in register (incident date, type, location, parties, status); upload forms and adjuster correspondence.\nSubmit standard notifications to carriers; track claim numbers and scheduled follow-ups.\nMaintain OSHA/incident logs and calendar reminders for required reporting windows.\nCoordinate light-duty paperwork and route medical release notes to HRBP/manager.\n\nAudit Support, Data Requests & HR Reporting\nPull routine reports (headcount, turnover, job changes, pay changes) using saved queries; validate counts against prior runs.\nPull initial reports together responsive to compliance, legal and/or regulatory reporting requirements for subject matter expert review and finalization (e.g., EEO reporting)\nPackage audit samples (personnel files, proof of approvals), ensure redactions as instructed.\nLog every data request; obtain approvals before release.\nExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.\nAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.\nDemonstrated ability to maintain confidentiality with sensitive employee information.\nProblem-solving, organization, and time management skills.\nAttention to detail with a high degree of accuracy.\nAbility to prioritize routine tasks and meet deadlines.\nBasic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.\n\nCOMPETENCIES:\n\nACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.\nBASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.\nCOLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.\nCOMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.\nExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.\nAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.\nCOMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.\nDemonstrated ability to maintain confidentiality with sensitive employee information.\nCUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.\nRELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.\nRESULTS - Uses a combination of job knowledge, initiative, innovation, adaptability, and problem solving.\nProblem-solving, organization, and time management skills.\nAttention to detail with a high degree of accuracy.\nAbility to prioritize routine tasks and meet deadlines.\nSAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.\nTECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel), to complete job duties effectively. Basic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.\n\nAdditional Job Requirements:\nProvide accurate and timely administrative support for employee inquiries, records management, and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity.\nServe as the first point of contact for HR Help Desk inquiries; route or escalate cases as appropriate.\nSupport scheduling, logistics, and documentation for internal meetings and events.\nMaintain filing systems, process documentation, and reference materials to support team efficiency.\nTrack service requests and assist in identifying recurring issues.\nSuccess Measures & KPIs\nAccuracy and timeliness of employee record updates.\nAverage response and resolution times for HR inquiries.\nTimeliness and accuracy of claim documentation.\nPositive employee feedback and satisfaction scores for HR support services.\nDecision Rights\nOwns: Routine data entry, employee file maintenance, help desk ticket handling within defined procedures.\nShapes: Service quality through timely and accurate task execution.\nVetoes: Actions that compromise confidentiality, compliance, or record accuracy.\nMinimum Qualifications:\nRequired: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis\nHigh School diploma or equivalent.\nMinimum of three (3) years of administrative, clerical, or customer service experience supporting business operations, HR, legal, or compliance functions. *\nPreferred:\nAssociate degree.\nExperience in telecom, utilities, or regulated industry environment.\nFamiliarity with workers’ compensation or insurance claims administration.\nBasic understanding of HR compliance practices and multi-state regulations.\nFamiliarity with Oracle HCM, ADP, or claims management systems.\nOther relevant telecom industry or job specific certifications.\n\nDRIVING REQUIREMENTS :\nThis position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.\n\nPHYSICAL REQUIREMENTS and WORKING CONDITIONS:\n\nPosition is fast-paced and subject to rapidly changing priorities, multiple deadlines and some stressful customer interactions.\nWork is primarily sedentary, requiring daily routine computer usage.\nAbility to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.\nAbility to accurately communicate information and ideas to others effectively.\nPhysical agility and effort sufficiently to perform job duties safely and effectively.\nAbility to make valid judgments and decisions.\nAvailable to work additional time on weekends, holidays, before or after normal work hours when necessary.\nMust work well in a team environment and be able to work with a diverse group of people and customers.\nVirtual workers must comply with remote work policies and agreements.\n\nThe company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services.\n\nCulture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.\n\nEEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.\n\nDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\n\nAll employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.","company":"Gci","rawCompany":"gci","city":"Anchorage","state":"AK","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:14.664Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"},{"code":"561330","title":"Professional Employer Organizations","slug":"professional-employer-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Admin Ops Coordinator","description":"GCI's Admin Ops Coordinator will deliver high-quality operational and employee support services by maintaining accurate employee records, assisting with HR help desk inquiries, and coordinating claims, reporting, and administrative processes that ensure compliance, consistency, and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy, timeliness, and confidentiality.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:\n\nEmployee Records Management\nEnter, update, and validate employee data in HCM (e.g., Oracle/EBS/ADP/ORC) using approved checklists (new hire, job change, comp change, termination).\nFile and index supporting documents (offer letters, change forms, WC notices) per naming conventions; update electronic personnel files.\nRun routine audits (missing I-9 docs, SSN mismatches, address or tax form gaps); queue fixes and document corrections.\nApply data privacy and retention standards; restrict access to sensitive files; purge per schedule.\n\nReports, Metrics & Dashboards\nRefresh recurring dashboards from approved sources; spot-check totals.\nPost dashboards to the designated channel/folder; version and date-stamp outputs.\nLog issues with feeds/queries and notify owner (IT/HRIS/Analyst).\nKnowledge Management & Documentation\nKeep SOPs, FAQs, and forms current in the knowledge library; archive superseded versions.\nEnsure all templates use approved headers, doc codes, and effective dates.\nIndex documents with tags (process, system, audience) for easy retrieval.\n\nCross-Functional Coordination\nFollow routing rules: when to involve HRBP, Benefits, Payroll, Compliance, or Admin Ops.\nSchedule case touchpoints; capture decisions and attach to case files.\nKeep stakeholders informed of dependencies (e.g., claim docs needed before payroll action).\nAnalyze administrative workflows to identify inefficiencies and proactively recommend process improvements to enhance productivity and effectiveness.\nPartner with Corporate Development, HR, Legal, CTO, Compliance, and External Affairs teams to strengthen handoffs and standardize workflows.\n\nAdministrative & Organizational Support\nCoordinate executive and departmental schedules, including calendar management, meeting planning, and logistical support to ensure seamless operations.\nProvide P-card transaction coding and reconciliation support, contributing to accurate financial tracking and reporting.\nMaintain and optimize digital and physical filing systems for Admin Ops, ensuring accessibility, organization, and compliance with internal standards.\nAssist in planning, coordination, and execution of internal and external events, meetings, and stakeholder engagements.\nManage event logistics including scheduling, communications, materials preparation, and post-event follow-up.\n\nHR Help Desk\nTriage tickets (policy, pay, benefits, leave, systems access); authenticate the requester; apply knowledge-based articles.\nResolve standard inquiries (password resets, how-to navigation, basic policy references) or route per matrix (HRBP, Benefits, Payroll, IT).\nDocument the issue, steps taken, and resolution; close with confirmation.\n\nClaims Administration\nIntake and date-stamp incident reports; verify completeness; request missing details.\nLog claims in register (incident date, type, location, parties, status); upload forms and adjuster correspondence.\nSubmit standard notifications to carriers; track claim numbers and scheduled follow-ups.\nMaintain OSHA/incident logs and calendar reminders for required reporting windows.\nCoordinate light-duty paperwork and route medical release notes to HRBP/manager.\n\nAudit Support, Data Requests & HR Reporting\nPull routine reports (headcount, turnover, job changes, pay changes) using saved queries; validate counts against prior runs.\nPull initial reports together responsive to compliance, legal and/or regulatory reporting requirements for subject matter expert review and finalization (e.g., EEO reporting)\nPackage audit samples (personnel files, proof of approvals), ensure redactions as instructed.\nLog every data request; obtain approvals before release.\nExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.\nAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.\nDemonstrated ability to maintain confidentiality with sensitive employee information.\nProblem-solving, organization, and time management skills.\nAttention to detail with a high degree of accuracy.\nAbility to prioritize routine tasks and meet deadlines.\nBasic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.\n\nCOMPETENCIES:\n\nACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.\nBASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.\nCOLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.\nCOMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.\nExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.\nAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations, policies, and procedures.\nCOMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.\nDemonstrated ability to maintain confidentiality with sensitive employee information.\nCUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.\nRELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.\nRESULTS - Uses a combination of job knowledge, initiative, innovation, adaptability, and problem solving.\nProblem-solving, organization, and time management skills.\nAttention to detail with a high degree of accuracy.\nAbility to prioritize routine tasks and meet deadlines.\nSAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.\nTECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel), to complete job duties effectively. Basic understanding of databases, such as Oracle HCM, Sirion CLM, LMS, and other Admin support systems.\n\nAdditional Job Requirements:\nProvide accurate and timely administrative support for employee inquiries, records management, and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity.\nServe as the first point of contact for HR Help Desk inquiries; route or escalate cases as appropriate.\nSupport scheduling, logistics, and documentation for internal meetings and events.\nMaintain filing systems, process documentation, and reference materials to support team efficiency.\nTrack service requests and assist in identifying recurring issues.\nSuccess Measures & KPIs\nAccuracy and timeliness of employee record updates.\nAverage response and resolution times for HR inquiries.\nTimeliness and accuracy of claim documentation.\nPositive employee feedback and satisfaction scores for HR support services.\nDecision Rights\nOwns: Routine data entry, employee file maintenance, help desk ticket handling within defined procedures.\nShapes: Service quality through timely and accurate task execution.\nVetoes: Actions that compromise confidentiality, compliance, or record accuracy.\nMinimum Qualifications:\nRequired: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis\nHigh School diploma or equivalent.\nMinimum of three (3) years of administrative, clerical, or customer service experience supporting business operations, HR, legal, or compliance functions. *\nPreferred:\nAssociate degree.\nExperience in telecom, utilities, or regulated industry environment.\nFamiliarity with workers’ compensation or insurance claims administration.\nBasic understanding of HR compliance practices and multi-state regulations.\nFamiliarity with Oracle HCM, ADP, or claims management systems.\nOther relevant telecom industry or job specific certifications.\n\nDRIVING REQUIREMENTS :\nThis position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.\n\nPHYSICAL REQUIREMENTS and WORKING CONDITIONS:\n\nPosition is fast-paced and subject to rapidly changing priorities, multiple deadlines and some stressful customer interactions.\nWork is primarily sedentary, requiring daily routine computer usage.\nAbility to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.\nAbility to accurately communicate information and ideas to others effectively.\nPhysical agility and effort sufficiently to perform job duties safely and effectively.\nAbility to make valid judgments and decisions.\nAvailable to work additional time on weekends, holidays, before or after normal work hours when necessary.\nMust work well in a team environment and be able to work with a diverse group of people and customers.\nVirtual workers must comply with remote work policies and agreements.\n\nThe company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services.\n\nCulture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.\n\nEEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.\n\nDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\n\nAll employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.","datePosted":"2026-04-14T11:17:14.664Z","dateModified":"2026-04-14T11:17:14.664Z","hiringOrganization":{"@type":"Organization","name":"Gci","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Anchorage","addressRegion":"AK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5c22d6c4bc91bd89af48b430"},"url":"https://jobsearcher.com/jobs/5c22d6c4bc91bd89af48b430"}}